Cenlar Complaints and Reviews

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Main address: PO Box 211091 55121 Eagan MN
866-305-6949 866-430-9689 877-680-5583, , cs@cenlar.com
  • 171 complaints
  • $210K claimed losses
  • $1.2K average
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  • Sep 25
  • Loans and Mortgages
  • Columbus, Ohio
  • Cenlar Central Loan Administration
  • 33

I make $1000.00 monthly payments the loan is 382.00 roughly the rest is suppost to go on the principal. nobody has a record of my money they report me 3 months late every month and they report me in foreclosure all this is on my credit report. try calling someone all you get is someone that cannot speak english, you ask for their supervisor they put you on hold for 20 minutes come back and try... Read more

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  • Sep 17
  • Financial Services - Consulting, Marketing
  • Denied Short Sale
  • 39

They use the Julian calendar to figure your net income which is not the standard way by doing so they said we make about 1600.00 more a month and that they denied the short sale because we have 445.00 to much after we pay our bills. They said this is how they do it and it is not negotiable the buyer was at 100% of the FHA appraisal . Never heard of this Julian calendar thing my husband gets paid... Read more

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  • Sep 08
  • Loans and Mortgages
  • Washington, District Of Columbia
  • Fees
  • 1
  • 1
  • 16

Cenlar is horrible. They have made unauthorized withdrawals from my account, have added numerous "fees" and charges that are in error or un substantiated, and not refunded out money. Customer service is abysmal and it is hard to conact a human. Horrible company to take over our mortgage. Need to file class action lawsuit. Read more

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  • Aug 18
  • Loans and Mortgages
  • California, United States
  • Impound Account
  • 73

they are very slow to respond and each time you call reps are not knowledgeable enough to guide you through. I was trying to create an impound account where I needed to send in some paper-work they requested. but it took them 3 months to respond on each paper. when I contacted them they were unaware of my account and asking for the same paper-work I already sent in 3 months ago. After another 3... Read more

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  • Aug 09
  • Loans and Mortgages
  • Bad Financial Services
  • 110

Cenlar holds the mortgage of my deceased mothers property. Before she passed in 2006, the county changed the address of the property. Numerous times I have sent the information provided from the county and post office of the change. Still 8 years later that is not updated. Later that year my mom passed away. I have sent all the information from the death certificate, letter of testamentary and... Read more

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  • Aug 07
  • Loans and Mortgages
  • Mortgage Loan Modification
  • 1
  • 1
  • 198

Cenlar took over our mortgage shortly after we closed on our house. A few years into our mortgage we had some financial issues and asked for assistance. We asked if we could skip a payment and have it put on the end of our loan. We did it many years before with a different house. Cenlar said no way. The only option is a loan modification. We asked for the paperwork. There is a section on... Read more

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  • Jul 20
  • Loans and Mortgages
  • Home Modification
  • 1
  • 1
  • 103

I have been waiting for months now to see if I qualify for a home motification. I dont want to loose my house but cenlar won't work with me on getting caught up and I can't make my monthly payments until I do. All I want to do is make this right and no one will work with me. Read more

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  • Jul 15
  • Loans and Mortgages
  • Birmingham, Alabama
  • Loan Modification Plan
  • 66

No one there in 2009 knew anything about the plans for homeowners who lost their jobs. Was processing paperwork and called them 3 times a day sometimes would nNEVERreturn my call. One day Ms. Williams offered me a forebearance and I said that is not what we applied for. Next day a girl called and said did I still want a modification plan . If I did my paperwork was too old andthey would send... Read more

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  • Jun 21
  • Loans and Mortgages
  • Mortgage Servicing
  • 2
  • 2
  • 93

I have been waiting for over a month, going on almost 2 now, to see my escrow returned from Cenlar when I closed with Nationstar Mortgage, a company that they recommended via flyers in my original mortgage statement. I am owed almost 3K and it is a joke trying to get these monies back. When calling their office you get a customer service person who tells you that the check is on the way and... Read more

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  • Apr 22
  • Loans and Mortgages
  • Fort Worth, Texas
  • Credit Score
  • 2
  • 2
  • 173

Cenlar turned me into a collection agency and docked my credit score after I "missed" payment by one day. They claimed my ACH was a day late but it is automatic so this is totally false. They also claim they called and warned me twice yesterday, but they never called. I asked them to show me recording of call and they could not provide it. Caller id on my phone shows no call and no message. They... Read more

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