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Worst company ever. Kept me waiting for loan mofication for 2 years. Tried to put my house up for sheriff sale 9 times because we were scammed out of 15,000. And you can never ever get through to any one!!!! The service is horrible. Dont wait for a 24 hr call back it doesnt happen!!! Add comment

  • Mar 17
  • Loans and Mortgages
  • North Little Rock, Arkansas
  • Home Loan
  • 4
  • 4
  • 146
  • REVIEW RATING 5/5

Never Heard of this company until they purchase my home loan from Sunwest Mortgage so I called the company because I had concerns about my loan and none of the rep they had could answer any of my questions so they told me someone will call me 24 to 48 hours. this is not a professional business at all. Now I have to deal with a failing company that don't know anything about and its obvious they... Read more

Was this review helpful? 2 0

  • Mar 09
  • Loans and Mortgages
  • Saint Louis, Missouri
  • Mortgage Transfer
  • 1
  • 1
  • 149
  • REVIEW RATING 4/5

My exact experience with Cenlar. I had two mortgages transferred in the same month to Cenlar. I never received notice, I had to call my old mortgage companies to get my account numbers, and my auto-pays did not transfer so it was virtually impossible to try and make a payment. Hold times were OVER 1 1/2 HOURS (then I got disconnected), or was promised a call back that never came. Their... Read more

Was this review helpful? 1 0

  • Feb 15
  • Loans and Mortgages
  • Phoenix, Arizona
  • Mortgage
  • 1
  • 1
  • 260
  • REVIEW RATING 5/5

I have been trying all morning to make my mortgage payment. I keep getting ' please hold, please hold" and then...."we are sorry, we are unable too..."I tried to go online to make the payment - and when I tried to register it - the site said the information was not what the had.....I am livid and I am certainly NOT going to pay a late fee. I have documented the calls to several of their listed... Read more

Was this review helpful? 3 0

  • Feb 09
  • Loans and Mortgages
  • Milwaukee, Wisconsin
  • Mortgage
  • 132
  • REVIEW RATING 4/5

We were working with Cenlar to do a short sale prior to having an offer. It was bad news from the start, multiple requests for the same things, over and over again. When we finally got an offer, the rep that was assigned to us, James Stevenson, was probably one of the worst I've ever dealt with. Documents were misplaced, emails were ignored for weeks, an amendment had a line down the center and I... Read more

Was this review helpful? 2 0
  • From mobile
  • Cenlar
  • Feb 03
  • by anonymous
  • #590247

I failed to get a loan modification because they said I was late in applying. I mailed all requested documents 2 days after receiving them. How could I be late? Add comment

  • Feb 03
  • Loans and Mortgages
  • Titusville, New Jersey
  • Mortgage Service
  • 1
  • 1
  • 160
  • REVIEW RATING 5/5

I tried to call Cenlar bank to get the payoff amount for my mortgage and to find out why a $1000 check was not cashed or posted to my account. I know they received the check because there were two checks in the same envelope, and one was deposited. The customer service is in India. There is no way to speak to anyone in the USA. You have to wait 24 hours for an American service agent to call you.... Read more

Was this review helpful? 2 0

  • Feb 03
  • Property Insurance
  • Flood Insurance
  • 97
  • REVIEW RATING 4/5

We've had the same flood insurance for all 8 years that we have lived in our current house. As soon as Cenlar took over the loan 2 years ago the problems started. In the fall of 2013 they said we didn't have insurance but a fax from our insurance broker got it fixed. In the fall of 2014 they again said we didn't have coverage, 2 faxes from my insurance broker, one fax and three phone calls... Read more

Was this review helpful? 1 0

  • Feb 02
  • Loans and Mortgages
  • Dickerson, Maryland
  • Financial Service
  • 136
  • REVIEW RATING 4/5

Can you believe this!!!!!! Cenlar sent my December 2014 back to me which I have been fighting, why it wasn't applied to my ACCOUNT. I was on hold for 1 hour and 27 minutes with no assistant!!!!!!! I am dealing with my bank as to why there's an issue and Cenlar told me the bank had the wrong address...but guess what? they don't. Some more bs fron Cenlar. So now I have to make another call to... Read more

Was this review helpful? 2 0

  • Jan 31
  • Loans and Mortgages
  • Mortgage
  • 155
  • REVIEW RATING 4/5

Wells Fargo transferred my mortgage to Cenlar 2 years ago and its been down hill ever since....they shorted my escrow, failed to pay my taxes, and failed to pay my insurance. I had Sheriff Sale notices coming to my house and they have NO customer service... they still have no fixed it one year later. I just tried to pay my mortgage online and they have they wrong payment listed which the customer... Read more

Was this review helpful? 4 0

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