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1.3 Based on 68 reviews
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  • Customers like
    • Extremely horrible 1
    • Good interest rates 1
  • Customers don't like
    • Gave 1 star because no zero option 9
    • Anything about this place 5
    • Completely useless 4

This is my second mortage payment. I have called this company 7 times and still have had no results as to why they have not request payment from my bank. They are trying to stick me with late fees when this payment was sent at the beginning of the month. Between visits to my bank and calls not answered by this company. The lack of professionalism is very concerning. How can they say the have been in business for 40 years and not be able to... Read more

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Have had 2 issues with Cenlar. **1st** they sent me a letter stating that if I didnt prove that I had homeowners insurance that they were going to buy a policy for me and charge my account. Insurance company sent proof. I called yesterday and they said my hazard insurance was expiring soon and that I needed to take care of it. I thought that was what I was putting in Escrow acct for them to pay?? I just happened to be reading about... Read more

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Is this a practice with Cenlar? They say they are going to send a check with your escrow refund (after you sell the house and payoff the loan.) Then 10 months and 8 phone calls later, it's still the same story: "We will cancel the check that never arrived and issue a new check". That check never comes. We call again and it is the same story. By reading these reviews, we are not the only one. They need to be investigated. This seems to be... Read more

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  • From mobile
  • Aug 09
  • #897610

This is the worst experience I have ever had with a banking institution!!!

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Our original loan was bought out by Cenlar. As soon as this happened, our mortgage payment was raised by $50 a month. A year later, we refinanced with a new company, under a different name, which turned out to be a sister company of Cenlar. The broker lied to us till the very end and we didn't even realized till after we closed. He lied about getting us two months off of our payment, it turned out to be one. He said because we closed in the same... Read more

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The biggest problem with Cenlar is its *** employees. They have the mind of ninth graders. Most have no idea what they are talking about, but since they realize no trouble will come from it, they will say any *** thing to homeowners. Clearly, Cenlar does not care. The employees know little about mortgages. Cenlar hired them straight out of McDonalds and put them on the phones. Some of the statements they make are off the charts ***. Cenlar is... Read more

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How is this company still in business & why haven't they been prosecuted.?? It's downright "FRAUD", corporate thievery & any mishandling of funds that are not being paid w/our own money for our security, How can anyone trust them? As a new customer, now I'm just trying to get away as fast as I can before all the issues start happening to us. I'm surely heading for the Attorney General in Erie, and every attorney general's office in the states... Read more

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  • From mobile
  • Jul 16
  • #883500

Have had Cenlar for 4 years, refinanced with them 2 time as well I think the company is great the customer service is excellent. I know everyone is in titled to their own opinion.

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On June 2016, my monthly payment went up by $100 dollars per month and I called them. After I tried several times, someone picked up the phone. I sincerely asked why the payment goes up? She replied that it was because every year they are estimated the payment goes up due to state taxes and some other additional insurance.. I asked to get the copy of each payment increment so that I can follow up. She said no, and they can’t do that. I argue... Read more

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I HAVE HEARD AND READ DIFFERENT COMPLAINS ABOUT THIS COMPANY NOW I AM STARTING TO BELIEVE THEM ALL. I FILE MY INSURANCE ON MY HOUSE. I RECEIVED A CHECK THAT HAD MY NAME ON IT AND THEIR NAME ON THE CHECK. I WAS TOLD TO SEND THE CHECK IN SO THEY COULD SIGN IT AND RETURN IT BACK TO ME. THAT WAS MAY 17TH . I HAVE NOT HEARD ANYTHING ELSE ABOUT THE CHECK. NOW THEY KEEP GIVING ME THE RUN AROUND ABOUT THE CHECK. I HAVE SPOKEN TO SERVE PEOPLE BUT NO... Read more

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