Cenlar Complaints and reviews

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Industry: Loans and Mortgages
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  • 162 complaints
  • $162,924 claimed losses
  • $1,006 average
  • 13008 since Aug 31, 2009

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Main address: PO Box 211091 55121 Eagan MN
866-305-6949 866-430-9689 877-680-5583, , cs@cenlar.com
Cenlar reviews, Cenlar complaints, read Cenlar reviews, find Cenlar reviews, Cenlar scam reports
  • 162 complaints
  • $162,924 claimed losses
  • $1,006 average
Had an experience with Cenlar?
Submit review ›
162 reviews found
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  • 23 hours ago
  • Fort Worth, Texas
  • Credit Score

Cenlar turned me into a collection agency and docked my credit score after I "missed" payment by one day. They claimed my ACH was a day late but it is automatic so this is totally false. They also claim they called and warned me twice yesterday, but they never called. I asked them to show me recording of call and they could not provide it. Caller id on my phone shows no call and no message. They... Read more

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  • Apr 17
  • Bad Customer Service
  • 6

I received a letter from my original mortgage holder a month ago that Central Loan Administration and Reporting located in Ewing, New Jersey would be taking over my mortgage and would soon be sending me a new account number and information. It's been a month since that letter, so I called the customer service number on the letter and of course I ran into voice mail *** because I don't have an... Read more

Was this review helpful? 1 0

  • Mar 04
  • Insurance Claim
  • 10

I had an insurance claim out for my house where the check was issued to us and Cenlar. Cenlar customer service reps after multiple calls could not get on the same page as to documents owed and what they had received versus not received. Every time you call their company you get a different answer. This has to be a game they play in order to make interest off the money that insurance companies... Read more

Was this review helpful? 1 0

  • Feb 24
  • Los Angeles, California
  • Mortgage
  • 2
  • 16

Our mortgage was sold to CENLAR on Feb 3, 2014. On Feb 5 I sent our Feb payment by overnight Fed-Ex and received confirmation from Fed-Ex that the package had been received and signed for at CENLAR on Feb 6. CENLAR denies it was received! I have followed up with them 6 times and never received a response as to where my check is (it cost me $15 to send that payment by Fed-Ex) and all they can say... Read more

Was this review helpful? 4 0

  • Feb 24
  • Los Angeles, California
  • Fix Rate
  • 19

I signed a fix rate, only to have my payment go up $200 after the first year as they figured my taxes and Insurance wrong to start with, so by by fixed payment. I have had to call them 8 times in only 1 year as they keep putting my payment where ever in the *** they feel like it? Again today I had to call as I have not received my statement from last month, and yes again they applied all my... Read more

Was this review helpful? 1 0

  • Feb 16
  • Toms River, New Jersey
  • Specific Conditions Loan
  • 13

PUBLICpublished review 2/15/14 My husband and I had specific conditions with aroura lending which worked for everyone. We fell 3 months behind due to a temporary unforeseen financial issue. We agreed to pay aroura an extra 1k until we were current. No problems ! A month later we were informed that cellar is now our new mortgage company. They at first insisted we made or mortgage current. They... Read more

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  • Feb 05
  • Shortsale Terms
  • 15

HAFA short sales are supposed to be quite painless once a decent offer arrives, but we lost 2 different buyers because Cenlar refused to accept the terms of the HAFA shortsale. They were offered a small percentage by the first lien-holder and demanded the full amount and threatened to hound us until the home went into foreclosure stating that they "didn't have to agree to anything". If the... Read more

Was this review helpful? 1 0

  • Jan 17
  • Baltimore, Maryland
  • Foreclosure Proceedings
  • 2
  • 21

I'm contemplating suit against Cenlar. They started foreclosure proceedings against me for being TWO months behind on my mortgage. Everytime I call them to discuss business, no one knows what I'm talking about and I have to start from square 1. They're horrible. The ppl that they employ are idiotic and have been careless with my most precious asset. I know ppl who haven't paid their... Read more

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  • Nov 25, 2013
  • Mortgage Refinance
  • 23

I am a customer of UCCU in Portland and have had the worst time trying to get my escrow money back from Cenlar after a refinancing of my mortgage. I am going to contact Unitus and tell them to find a new company. It took 3 months, 6 phone calls by me, talking to the supervisor... to get the check sent overnight. That was a joke too as he told me on a Tuesday that it would be here Thursday and... Read more

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  • Nov 20, 2013
  • Short Sale
  • 25

I am a Real Estate agent that has been trying to coordinate a Short Sale for a client with Cenlar for about a year now. All contracts and all necessary paperwork has been submitted. We have submitted a price higher that originally requested. Thy constantly request that the same paperwork be resubmitted. Where does it go once submitted ? They refuse to return calls and emails. I originall thought... Read more

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