1.7
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Feb 15
  • Loans and Mortgages
  • Phoenix, Arizona
  • Mortgage
  • 1
  • 1
  • 138
  • REVIEW RATING 4/5

I have been trying all morning to make my mortgage payment. I keep getting ' please hold, please hold" and then...."we are sorry, we are unable too..."I tried to go online to make the payment - and when I tried to register it - the site said the information was not what the had.....I am livid and I am certainly NOT going to pay a late fee. I have documented the calls to several of their listed... Read more

Was this review helpful? 1 0

  • Feb 09
  • Loans and Mortgages
  • Milwaukee, Wisconsin
  • Mortgage
  • 74
  • REVIEW RATING 4/5

We were working with Cenlar to do a short sale prior to having an offer. It was bad news from the start, multiple requests for the same things, over and over again. When we finally got an offer, the rep that was assigned to us, James Stevenson, was probably one of the worst I've ever dealt with. Documents were misplaced, emails were ignored for weeks, an amendment had a line down the center and I... Read more

Was this review helpful? 2 0
  • From mobile
  • Cenlar
  • Feb 03
  • by anonymous
  • #590247

I failed to get a loan modification because they said I was late in applying. I mailed all requested documents 2 days after receiving them. How could I be late? Add comment

  • Feb 03
  • Loans and Mortgages
  • Titusville, New Jersey
  • Mortgage Service
  • 96
  • REVIEW RATING 5/5

I tried to call Cenlar bank to get the payoff amount for my mortgage and to find out why a $1000 check was not cashed or posted to my account. I know they received the check because there were two checks in the same envelope, and one was deposited. The customer service is in India. There is no way to speak to anyone in the USA. You have to wait 24 hours for an American service agent to call you.... Read more

Was this review helpful? 1 0

  • Feb 03
  • Property Insurance
  • Flood Insurance
  • 54
  • REVIEW RATING 4/5

We've had the same flood insurance for all 8 years that we have lived in our current house. As soon as Cenlar took over the loan 2 years ago the problems started. In the fall of 2013 they said we didn't have insurance but a fax from our insurance broker got it fixed. In the fall of 2014 they again said we didn't have coverage, 2 faxes from my insurance broker, one fax and three phone calls... Read more

Was this review helpful? 1 0

  • Feb 02
  • Loans and Mortgages
  • Dickerson, Maryland
  • Financial Service
  • 85
  • REVIEW RATING 4/5

Can you believe this!!!!!! Cenlar sent my December 2014 back to me which I have been fighting, why it wasn't applied to my ACCOUNT. I was on hold for 1 hour and 27 minutes with no assistant!!!!!!! I am dealing with my bank as to why there's an issue and Cenlar told me the bank had the wrong address...but guess what? they don't. Some more bs fron Cenlar. So now I have to make another call to... Read more

Was this review helpful? 1 0

  • Jan 31
  • Loans and Mortgages
  • Mortgage
  • 89
  • REVIEW RATING 4/5

Wells Fargo transferred my mortgage to Cenlar 2 years ago and its been down hill ever since....they shorted my escrow, failed to pay my taxes, and failed to pay my insurance. I had Sheriff Sale notices coming to my house and they have NO customer service... they still have no fixed it one year later. I just tried to pay my mortgage online and they have they wrong payment listed which the customer... Read more

Was this review helpful? 1 0
  • From mobile
  • Cenlar
  • Jan 31
  • by anonymous
  • #589114

My loan was sold i have had ongoing issues and they keep asking for me to more. I never owed with my previous companys. I want a new mortgage company and im stuck. This is the worst company i have ever delt with and dont know how they are still in business Add comment

  • Jan 24
  • Loans and Mortgages
  • Chino Valley, Arizona
  • Mortgage
  • 82
  • REVIEW RATING 4/5

I have the same problem with Cenlar for months now. They charge a late fee for no reason, I call and they tell me it will be waived. That does not happen and now they take my interest payment and pay the supposedly waived late fee with it and assess me a new late fee. The bill I receive in the mail states $9.30 are owed and depending who I talk to it's either $9.56 or $9.57. I have been calling... Read more

Was this review helpful? 0 0

  • Jan 22
  • Loans and Mortgages
  • Nashville, Tennessee
  • Mortgage
  • 131
  • REVIEW RATING 4/5

When my mortgage was sold to Cenlar I called and asked a statement to be mailed every month. I was then informed they wouldn't send me anything. Then once I finally received something in the mail I was getting charged for a late fee when my payment is drafted out of my account. When I called and questioned it I was told it was a return check fee... Once again it's drafted out of my bank account.... Read more

Was this review helpful? 0 0

Had an experience with Cenlar?

Write a review

More results for "cenlar"

Product Results

Tag Results

Company Results

Did not find what you were looking for?
 
×
You are reading about Cenlar.
Filing a new complaint about
×