1.3
  • Cenlar home mortgage1 votes
  • Gave 1 star because no zero option1 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Apr 21
  • Loans and Mortgages
  • Aurora, Colorado
  • Mortgage
  • 42
  • REVIEW RATING 4/5

What kind of company has such a generic website? No hours of operation for call center posted on website or on voice mail recording! I seriously am freaking out. 2nd month with this company and they have misapplied 2 payments....it clearly states on their website if you do NOT state that a payment is to be applied toward principal curtailment it will not be....then why someone please tell me... Read more

Was this review helpful? 0 0

  • Apr 21
  • Loans and Mortgages
  • Idaho Falls, Idaho
  • Mortgage
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

They took a payment 19 days ago and said they never received it. I had my credit union manager call and send documentation 5 days ago. I have called every day to talk to the manager at cenlar with no returned calls or answers. 19 Days of dealing with this. scores of promises to return calls and no returned calls. The employees cannot add or subtract. This company is poorly managed. Every time I... Read more

Was this review helpful? 1 0

  • Apr 19
  • Loans and Mortgages
  • Financial Services
  • 29
  • REVIEW RATING 4/5

Can not determine who oversees CENLAR but someone needs to make them answer the phone, get the data correct and stop sending letters with nonstop incorrect information, letters sometimes 2 a day!! Got a message to enter at least a hundred words, so hundred words, hundred words, again I say one hundred words, one hundred words, this web page must surely be run by cenlar. Hayes Can not... Read more

Was this review helpful? 0 0

  • Apr 12
  • Loans and Mortgages
  • Arizona, United States
  • Lender
  • 79
  • REVIEW RATING 4/5

completely inept company and i'm beginning to suspect that they purposely do things to make it look like its the customer's fault regarding payments so that they can foreclose on the home if they see value in it. its disgusting. good luck getting anyone on the phone. wait time is 40 minutes at least and then you get some "steve" from india that can barely understand and speak english. emailing... Read more

Was this review helpful? 2 0

  • Apr 03
  • Loans and Mortgages
  • Mortgage Modification
  • 82
  • REVIEW RATING 4/5

I had been injured in a car accident two years ago, and was out of work for two months. Cenlar reps said that they could not help at this point, that they'd only be of assistance if I fell too far behind. OnceI was able to get checks coming in, two months later, I started paying again. They began refusing my checks claiming that they needed the entire amount paid in order to continue payment.... Read more

Was this review helpful? 2 0

  • Mar 29
  • Property Insurance
  • Somerset, Kentucky
  • Claims Department
  • 68
  • REVIEW RATING 4/5

It's been two months since we had a flood in our basement we had to send the check to thing because they was the lean holder, it's been a night mare trying to get our money.we have called several times a week to get our money but everyone we talked to at Cenlar gives us a run around . We are contacking State Commission of insurance in Ky.as of today we still have not received a money.We have... Read more

Was this review helpful? 1 0

Worst company ever. Kept me waiting for loan mofication for 2 years. Tried to put my house up for sheriff sale 9 times because we were scammed out of 15,000. And you can never ever get through to any one!!!! The service is horrible. Dont wait for a 24 hr call back it doesnt happen!!! Add comment

  • Mar 17
  • Loans and Mortgages
  • North Little Rock, Arkansas
  • Home Loan
  • 5
  • 5
  • 293
  • REVIEW RATING 5/5

Never Heard of this company until they purchase my home loan from Sunwest Mortgage so I called the company because I had concerns about my loan and none of the rep they had could answer any of my questions so they told me someone will call me 24 to 48 hours. this is not a professional business at all. Now I have to deal with a failing company that don't know anything about and its obvious they... Read more

Was this review helpful? 4 0

  • Mar 09
  • Loans and Mortgages
  • Saint Louis, Missouri
  • Mortgage Transfer
  • 1
  • 1
  • 231
  • REVIEW RATING 4/5

My exact experience with Cenlar. I had two mortgages transferred in the same month to Cenlar. I never received notice, I had to call my old mortgage companies to get my account numbers, and my auto-pays did not transfer so it was virtually impossible to try and make a payment. Hold times were OVER 1 1/2 HOURS (then I got disconnected), or was promised a call back that never came. Their... Read more

Was this review helpful? 2 0

  • Feb 15
  • Loans and Mortgages
  • Phoenix, Arizona
  • Mortgage
  • 2
  • 2
  • 318
  • REVIEW RATING 5/5

I have been trying all morning to make my mortgage payment. I keep getting ' please hold, please hold" and then...."we are sorry, we are unable too..."I tried to go online to make the payment - and when I tried to register it - the site said the information was not what the had.....I am livid and I am certainly NOT going to pay a late fee. I have documented the calls to several of their listed... Read more

Was this review helpful? 5 0

Had an experience with Cenlar?

Write a review
Did not find what you were looking for?
 
×
You are reading about Cenlar.
Filing a new complaint about
×