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1.3 Based on 62 reviews
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  • Customers like
    • Extremely horrible 1
    • Good interest rates 1
  • Customers don't like
    • Gave 1 star because no zero option 9
    • Anything about this place 5
    • Completely useless 4

The list's of other peoples poor one star reviews here and on multiple websites including Consumer Affairs and BBB should have screamed the volumes of truth about this company, its people and their lack of operating with ethics and integrity. If had only known they were going to sell my home loan to these hoodlums and been presented another loan processing option I would have taken it in a heartbeat. There has been an unabashed lack of... Read more

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I and my bank have contacted cenlar on numerous occasions to locate and return two checks which were mistakenly sent to Cenlar. It is difficult to get hold of a human being, but when we do we explain the situation and fax them all the pertinent information. They respond they will have their investigative unit get into the matter and respond in 3 days. This is the story at least 10 times. No one ever phones or communicates back. It is a black box... Read more

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Cenlar is the most dishonest group of people this country has ever seen or heard of. They take your money and say you didn't pay them. I'm a Vietnam ear veteran and have work most of my life. And they treat us like ***. I think they should be tried for the crimes and put out of business. All our money goes straight over sea's. Know wonder were all broke. Something has to be done about this bunch of crooks. Read more

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All i need is a signature on a permit.. I have gotten EVERY other signature I need within 24 hrs of request.. i requested this signature on 04/25/16.. then faxed the request another 10 times after 04/25/16 requesting some kind of response back.. nothing! its just need a signature..this is just the request for a permit.. i still need to apply .. this is holding my project up extremely!! I spoke to Mylisa (not sure what department) she was... Read more

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  • From mobile
  • Cenlar
  • May 04
  • #841250

THIS IS THE WORST COMPANY I JAVE COME INTO CONTACT WITH. THEY ARE THEIVES, THEY HAVE BANKS OVER SEAS WERE THEY SEND ALL THE MONEY THWIR STEALING FROM THE HOMEOWNERS, AND EMPLOYEES... THIS IS A HORRIBLE, HORRIBLE, COMPANY AND MY HEART GOES OUT TO THE PEOPLE WHO HAS THEIR HOME LOANS THREW THEM!!!! WATXH THEM CAREFULLY, OR YOU WILL LOOSE YOUR HOME!!!! Add comment

Much the same as the other reviews. Mortgage was sold to Cenlar - unfortunately - then we tried to refi with them. A laundry list of complaints including: MULTIPLE people to talk to (sharing sensitive information like DOB and SSN), they can't get our auto draft payments straight then threaten with penalties, won't call back, archaic website, deficient escrow (which will result in us making a payment later this year) AND a different payment than... Read more

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Get this, Cenlar was supose to take over my loan on May 2, 2016, well on the 25th of april I got no less than 3 phone calls from the "welcome center" letting me know my april paymennt was late but I had a 60 day grace period. I informed them that they did not have my loan till may 2 but they did not care. Then I made my May payment on time but, oh yes there is a but , they credited me for April payment. What, no matter how hard I argued with... Read more

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The website itself looks like it hasn't been touched since the early 90's, but at least for awhile it would function. One day I logged in to make a payment with the same username and password I have used since day one and was told I was locked out. I made one attempt--it says right on the website that you should have at least three attempts (and I am 100% sure I entered the right info). Anyway, the only contact information that is offered is an... Read more

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I can only hope my mortgage is sold to another company because cenlar doesn't have a clue as to what they are doing! I have paid 3 months in advance & cenlar isn't giving me credit for it. Why one might ask? Because cenlar mortgage company wants you to be late on your payment so they hold back money for no apparent reason. After several calls I get a different response each time! I have been waiting for a return call hmmmm I am glad I didn't... Read more

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Will not pay my home owners insurance with the money they have in my escrow account. They keep lying and saying it is paid. They paid it to the a company the first time that I have never even heard of. 2 months and still unresolved. I have made numerous phone calls and spoke to supervisors. Right now I am on hold and have been for over an hour. Then if anything like the last call I will be disconnected before I am helped resolve my issue. ... Read more

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