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    • Cenlar home mortgage2
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  • Cenlar
  • 2 days ago
  • by anonymous
  • #673280

Absolutely horrid service. Never had a late payment or any issue until CENLAR took over our mortgage. Now, they fail to process our certified checks in a timely manner and then assess the late fee like their error is our fault. They are incompetent leeches, and we will be refinancing through SECU simply to rid ourselves of this parasitic company. Add comment

  • Jul 26
  • Banks
  • 22
  • REVIEW RATING 3/5

We had to deal with James D. Stevenson and he was so unprofessional. Our realstate agent tried to reach him and he did not respond till 1 month later and we called him several times. He finally got back to us after someone already inspected the house and they were willing to pay the amount the bank was asking. This was through Cenlar and he responded on a Sunday "today 7/26/15" and said sorry we... Read more

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  • Jul 23
  • Loans and Mortgages
  • Enterprise, Alabama
  • Cenlar Loan Servicing
  • 55
  • REVIEW RATING 4/5

Since my mortgage was sold to this company our perfect payment history has been destroyed. Despite the fact this company is supposed to debit (automatic withdraw) my account every month, late fees and bad check fees are mounting, I don't even write checks. These fees are not mounting because delinqency on our part but due to their determination to debit our account on the wrong day, or not... Read more

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  • Jul 10
  • Loans and Mortgages
  • Buford, Georgia
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Worst service ever! Bunch of crooks. Read more

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  • Jul 08
  • Loans and Mortgages
  • North Easton, Massachusetts
  • Cenlar Insurance Claim
  • 1
  • 1
  • 63
  • REVIEW RATING 4/5

CENLAR sits on 74K of insurance money for repairs to my home due to winter storm, and gives me the run around when trying to get funds to pay contractor. I am trying desperately to have work finished so I can move back into my home and I'm told it will take 24 to 48 hrs. to speak with a supervisor. I find this to be horrible customer service, inept staff and unjust procedures. It has been a task... Read more

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  • Jul 07
  • Loans and Mortgages
  • San Marcos, California
  • Cenlar Loan Servicing
  • 68
  • REVIEW RATING 4/5

This company is really the worst experience I ever had, first, they charged me twice after setup the recurrent payments for the first time, then, the second month was never taken and therefore charged me a late fee that was waived after called them over 10 times, and now I have to deal with a ding on my credit report because of this issues that was not my fault!. It's been over two weeks that... Read more

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  • Jul 01
  • Loans and Mortgages
  • Denver, Colorado
  • Mortgage
  • 103
  • REVIEW RATING 4/5

I got behind on my mortgage and in order to catch the payments up I entered into a "repayment" plan which was $1200 more than my mortgage payment. For some reason, the repayment plan was cancelled AFTER I sent in the last payment which evidently caused the geniuses at Cenlar to think that I was making a partial payment. This resulted in them sending me a check for the "partial payment" which I... Read more

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  • Jun 29
  • Loans and Mortgages
  • Olsburg, Kansas
  • Home Refinance
  • 70
  • REVIEW RATING 4/5

Update... At this time nothing has been resolved between myself and CENLAR; wish this were not so.. Contact with CENLAR has been limited, not sure why, I get calls from them but when I answer nobody is there, may be a connection or issue with their robo call system... The representative I last talked to seemed nice enough, Lessons learned from my dealings with them, record your calls, if it gets... Read more

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  • Jun 24
  • Loans and Mortgages
  • Pflugerville, Texas
  • Loan
  • 126
  • REVIEW RATING 4/5

my loan was sold to this company I called them to get everything straight because I'm going on vacation. They are already telling me I am late on my first payment I paid the first payment to the other company but they said they never got any record of it so they want me to pay another payment.they are rude on the phone they don't want to listen to you and this is just the first month of what is... Read more

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  • Jun 24
  • Loans and Mortgages
  • Mount Laurel, New Jersey
  • Mortgage
  • 76
  • REVIEW RATING 4/5

Received paperwork for the modification of the loan. it was for 83943.46. I had called asking for an itemized list of the loan amount. i was told i had to fax over to the research dept which i did on june 18, modification paperwork was due back to them on June 22 and had to be notarized. On june 24th i called to follow up. was on the phone for 50 minutes had 4 different people. they finally were... Read more

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