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    • Gave 1 star because no zero option 7
    • Anything about this place 4
    • Completely useless 4

I was in a financial crunch, and this organization showed no compassion, wouldn't even take a partial payment or make arrangements to pay backrears in payments. They wanted to amount in full, no ifs, ands or buts. This company should not be in business. All they hope for is for people to fail. Can't even go to an office to discuss this with a manager, seriously. I would not recommend this... Read more

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Looks like I have to call this three-ring circus again. We sold our house early November and we had over $4000 in our escrow account. Now, correct me if I am wrong, but mortgage companies are supposed to refund excess funds in the escrow account within 20 days. So, my husband and I wait patiently for the check to come, but the entire month of December goes by and nothing comes in the mail. I try... Read more

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I have had nothing but horrible service with this servicer. Their reps are rude, and will shake us down over the phone. They will force us to hear a 20 minute readoff of our "rights" before accepting a phone payment. They took over a week to mail back a claim check that they had to endorse. It's been a complete nightmare. I reported them to the OCC and they did nothing to help! I have been hung... Read more

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My loan was sold to CENLAR January 1st. Although I was told there would be delays in getting billings out, I sent in a payment with all the documentation needed to post it correctly, but the entire package was lost. I called mid-January to address this issue because I was receiving collection calls. I made a second payment, stopping payment on the first check, which was not being posted so since... Read more

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My husband is disabled and since we missed the cut off, we have had to oay property taxes for over a year. I have called since october trying to get them to understand that we are exempt. We have sent in paperwork showing exemption. Then they wanted another written letter from tax office evennthough we three way called and they have our form from tax office showing exemption. It has been a mess... Read more

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Not to back them but most people on here that are writing reviews have the same problem, taxes and insurance (escrows). There are things that people do not know or don't care to listen to during the mortgage process. One thing is having and escrow account. Most people let the mortgage company deal with it because they don't want to. Well then if you do that ASK QUESTION ON HOW IT WORKS!! First if... Read more

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Had water damage from storms 2015, in Massachusetts. 30,000.00 dollars worth of damage. Waited until October for money. Finally I had to get the work done do to medical issues that had to be addressed(cancer treatments). Doctor would not let me stay in the house do to wet insulation /mold. I was forced to use my equity line of credit to get the work done. It is now finished. Paperwork has been... Read more

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I called because my loan was not showing the balance I had in my books. Had to call my mortgage bank. They said they didn't have anything, I needed to call my checking account bank. They told me that the payment was sent to Cenlar 1/4/2016. It is now 1/27/2016. The agent at Cenlar found the payment, said it ws pending, had no clue why, has requested that it be overnighted to the mortgage bank.... Read more

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Only 3 years in and problems! First they upped my payment and they were putting my neighbors taxes on my bill. But eventually got a huge check back. They like to send me 2 statements for the same month, so I paid expecting to get a refund, which they said they would do. Instead no check, and they claim my escrow is low, and a letters saying they're trying to collect a debt. I seriously pray an... Read more

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I find it very difficult to make payments by phone - line always busy for DAYS at a time and to sign in on line to pay is no picnic either. I also tried working with them to help reduce my interest rate and after jumping thru so many hoops I lost count - they said sorry not gonna help. My loan was purchased by this company and I had no choice. Read more

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