I had no problem with their old website. Not so with the new improved version. I was able to log in to the new website (but they don't make it easy). But I cannot PAY the mortgage. I get DNS messages. Etc. Tried calling Cenlar to speak to someone about why I am having...Read more
I found out that they changed websites and I needed to create a new account. They didn't inform me of this, the old link I was using just stopped working. I tried to register, but they said my information couldn't be verified. I tried their "Chat Now" button, but...Read more
We just opened our mortgage loan in May 2017. In August of 2017 I received our tax bill from the school district which I then mailed a copy of to Cenlar. I called to confirm it was received and would be paid. Then in November 2017 I get a notice from the school...Read more
Cenlar - Exemption
I m following promps ever c.service rep ask me my information the minute I tell them what the call is bout theres no answer
Mortgage Servicing Review
$1,000 removed from Escrow to pay taxes, city has no record of taxes paid. Cenlar will not credit my account, sort it out with the city or provide me with a copy of the wired receipt so that I can sort it out with the city.
Cenlar Flood Damage Claim Review
Last night around 10 pm. Water comes under the toilets by the wall water flood both bathroom at the same time and goes the master bedroom and the whole way. Account number #0077480655 15802 NE Hickory st Vancouver WA 98682
Cenlar Customer Care Review
They have not credited a years worth of payments to my account. I have confirmation numbers of payments but they refuse to stop foreclosure activities. I HATE THEM!!!
I called in because I'm having difficulty with the new website. I have to recreate my account and answer 5 security questions which is rediculous. I just want to pay my bill!!!!. Your site is the most challenging and inconvenient pain to deal with. Why so many security...Read more
I am a 63 YO disabled man. My mortgage was through Cenlar Mortgage. For 2 1/2 years they stalled on considering me for a HARP modification. I faxed and mailed my documents to them 6 times. Each time, they waited until my bank statements were over a month old to tell me...Read more
It was one of the worst customer services ever received. Unfortunately, i had to call them for requesting mortgagee clause, their representative was such a horrible service provider that she was trained to listen to customers. I respectfully asked miss, as you have...Read more
1. They bought my original loan, waited 3 weeks to contact me 2 days before payment due. 2. Year later I found they updated my home insurance (good) but never notified flood insurance co. 3. Cenlar requested bill from flood insurance. co. I sent by their recommended...Read more
Do not do business with Cenlar. We bought a house April 2017 and have been paying into escrow for our property taxes. Due to a delay in the local County Tax Assessment Office filing the property division at the time of closing, we are being required by Cenlar to pay...Read more
I admit messing up submitting a payment online. When I realized it was late by seeing it hadn't cleared my bank I called them. After making the payment I asked the agent if he would waive the late payment and before the call ended he said it was waived, not that he...Read more
I didn't like
- Being lied to repeatedly
I suffer from Type I Diabetes, Arthritis, Acid Reflux, Strokes (6), Dizziness and Disorientation, Neuropathy, High Blood Pressure and Cholesterol, Severe Vertigo, Pinched nerves in my Back and Neck. After becoming Ill, I was unable to work and was forced to go on...Read more
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