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They took over before we have even made the first payment. Never sent any statement or paper work? We will be refinancing with a bank (chase) that does not sell loans ASAP. So sorry to get hooked into this company. AVOID THEM AT ALL COST, IT WILL BE WORTH IT TO...
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#1063901
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As a 38 year old professional who's dealt with hundreds of company's Cenlar takes the cake for worst run company and customer service. The worst managed company with awful customer service. Long story short they brought my mortgage loan from another bank, then for the...
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1.0
#1056584
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Clearly this compan is commiting fraud against there costumers'. CENLAR has put me in delenquency in which I have outstanding credit. Not any more! Because of the thievery of this company. CENLAR stated I havent sent 5 payments to them. Those payments were cashed in...
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1.1
#1052930
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Cenlar - Exemption

Cenlar
#1045425
I m following promps ever c.service rep ask me my information the minute I tell them what the call is bout theres no answer
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Mortgage Servicing Review

Cenlar
#1002540
$1,000 removed from Escrow to pay taxes, city has no record of taxes paid. Cenlar will not credit my account, sort it out with the city or provide me with a copy of the wired receipt so that I can sort it out with the city.
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Cenlar Flood Damage Claim Review

Cenlar
#958410
4.1
Last night around 10 pm. Water comes under the toilets by the wall water flood both bathroom at the same time and goes the master bedroom and the whole way. Account number #0077480655 15802 NE Hickory st Vancouver WA 98682
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Cenlar Customer Care Review

Cenlar
#913605
They have not credited a years worth of payments to my account. I have confirmation numbers of payments but they refuse to stop foreclosure activities. I HATE THEM!!!
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I paid my loan off and received a letter from them stating to that fact. Since I have never paid off a house before I was unsure of the process. I did some research and realised that the mortgage company must mail the original release deed to the County Records...
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1.3
#1042052
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This is the worst agency we have ever worked with. We got our refinance through Costco who used NBKC. That was a very pleasant experience. However, NBKC transferred assignments of sale to Cenlar From the beginning I have had notices from them asking me to fill out Tax...
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#1038785
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I took a mortgage loan with Union Bank who sold it to CENALR two month after. Since that CENLAR have been a problem company. On December they send me a letter stating they are going to escrow my mortgage for Flood Insurance. My original mortgage I was approved to do my...
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Anonymous
Anonymous

I don't know who you spoke to, but FEMA does require a mandatory escrow account. I work in the flood insurance industry and it IS a requirement. You were misinformed.

I didn't like
  • Not customer oriented
  • Very unprofecional
  • Poor quality
#1037187
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I suffer from Type I Diabetes, Arthritis, Acid Reflux, Strokes, Dizziness and Disorientation, Neuropathy, High Blood Pressure and Cholesterol, Severe Vertigo, Pinched nerves in my Back and Neck. I am temporarily staying in my mother's condo, and I have to be out at the...
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1.0
I didn't like
  • Being lied to repeatedly
#1023780
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I called Cenlar on 3.6.17 to ask about paying my mortgage down. After being on hold for 12 minutes, someone finally answered the phone. I was transferred three times, to three different extensions, each person informed me "this was not their department", before being...
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I didn't like
  • Difficult to contact cenlar
  • Unacceptable customer service
#1017739
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All my wife and I need is a letter from Cenlar saying you’re servicing our mortgage. We just want a fax sent to our Travelers homeowner’s insurance due to a recent claim so we can get a check cut. My wife and I spent an hour, if not more, on the phone with Cenlar on...
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Anonymous
Better than this trashy compan

Horrible customer service. Be prepared to be on the phone for hours for a simple request. And be prepared to enter your loan number, name, address, phone numbers, social secur...

I didn't like
  • Customer service
#1009373
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Cenlar failed to pay our home insurance premium in full and so we had to pay to keep insurance in force. Now that the mortgage is paid in full, they haven't refunded the balance of the escrow account. After numerous calls requesting this refund, we have experienced...
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Anonymous
JB

The previous review is not a subjective opinion, not at all!!! I try to take a person for their word, lately I find that you really can't trust anyone but God. I too am goin...

1.3
#997793
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