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1. They bought my original loan, waited 3 weeks to contact me 2 days before payment due. 2. Year later I found they updated my home insurance (good) but never notified flood insurance co. 3. Cenlar requested bill from flood insurance. co. I sent by their recommended...
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1.0
#1101341
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Do not do business with Cenlar. We bought a house April 2017 and have been paying into escrow for our property taxes. Due to a delay in the local County Tax Assessment Office filing the property division at the time of closing, we are being required by Cenlar to pay...
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1.0
I didn't like
  • Screwed up my escrow account
#1091608
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I admit messing up submitting a payment online. When I realized it was late by seeing it hadn't cleared my bank I called them. After making the payment I asked the agent if he would waive the late payment and before the call ended he said it was waived, not that he...
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1.0
I didn't like
  • Being lied to repeatedly
#1087561
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Cenlar - Exemption

Cenlar
#1045425
I m following promps ever c.service rep ask me my information the minute I tell them what the call is bout theres no answer
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Mortgage Servicing Review

Cenlar
#1002540
$1,000 removed from Escrow to pay taxes, city has no record of taxes paid. Cenlar will not credit my account, sort it out with the city or provide me with a copy of the wired receipt so that I can sort it out with the city.
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Cenlar Flood Damage Claim Review

Cenlar
#958410
4.1
Details
Last night around 10 pm. Water comes under the toilets by the wall water flood both bathroom at the same time and goes the master bedroom and the whole way. Account number #0077480655 15802 NE Hickory st Vancouver WA 98682
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Billing Practices
Customer service
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Product or Service Quality
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Value for money
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Cenlar Customer Care Review

Cenlar
#913605
They have not credited a years worth of payments to my account. I have confirmation numbers of payments but they refuse to stop foreclosure activities. I HATE THEM!!!
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I suffer from Type I Diabetes, Arthritis, Acid Reflux, Strokes (6), Dizziness and Disorientation, Neuropathy, High Blood Pressure and Cholesterol, Severe Vertigo, Pinched nerves in my Back and Neck. After becoming Ill, I was unable to work and was forced to go on...
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1.3
I didn't like
  • Service quality
  • Improper mortgage servicing
  • Waiting for phone calls that never come
#1079116
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We bought our latest home in October 2015 months of calls, emails and forms filled out online to set up bi-weekly payments after 9 months of trying decided to give up. Poor customer service, not helpful in the least. Every time you call with a question you receive a...
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1.2
#1077807
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This company recently acquired my loan and raised my house note over $500.00 a month Why refinance when my note went up.I feel this company extorts money from new clients. Tried to resolve this issue with two different customer services agents including a manager. The...
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1.8
#1072450
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They took over before we have even made the first payment. Never sent any statement or paper work? We will be refinancing with a bank (chase) that does not sell loans ASAP. So sorry to get hooked into this company. AVOID THEM AT ALL COST, IT WILL BE WORTH IT TO...
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#1063901
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As a 38 year old professional who's dealt with hundreds of company's Cenlar takes the cake for worst run company and customer service. The worst managed company with awful customer service. Long story short they brought my mortgage loan from another bank, then for the...
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1.0
#1056584
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Clearly this compan is commiting fraud against there costumers'. CENLAR has put me in delenquency in which I have outstanding credit. Not any more! Because of the thievery of this company. CENLAR stated I havent sent 5 payments to them. Those payments were cashed in...
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1.1
#1052930
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Contact Cenlar

Mailing Address:
Cenlar FSB
PO Box 211091 Central Loan Administration & Reporting, PO Box 202028, Florence, SC 29502-2028
Eagan, MN 55121
Phone:
(866) 430-9689
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I paid my loan off and received a letter from them stating to that fact. Since I have never paid off a house before I was unsure of the process. I did some research and realised that the mortgage company must mail the original release deed to the County Records...
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1.3
#1042052
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