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1.3 Based on 71 reviews
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    • Extremely horrible 2
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    • Gave 1 star because no zero option 9
    • Anything about this place 5
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Cenlar has been the services of my mortgage for almost a year. I can't get these folks to timely pay my property insurance from my escrow. I have had cancellation notices for my homeowner's and wind and hail policies because of their actions. They are "less than honest" and have made every excuse... we don't have the bills, its processed, its not processed...Good job leaving a beach property without insurance during hurricane season. My... Read more

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Unfortunately I think that this is the norm there. I have had nothing but issues with them as well. They paid my home owners to the wrong company twice despite me sending emails and certified letters in addition to many phone calls. Then they sent all of the escrow funds back to me. I returned them with a certified letter only to get them sent back a second time. It took 9 months for them to straighten out a simple third party authorization. It... Read more

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I have tried for 8 months jumping through hoop after hoop to complete a loan modification. I am behind ONE payment! I have multiple times faxed packet after packet to them, 100% complete, but by the time THEY get to my file, oh geeze they need new updated forms! This has happened so many times, never once did they get my file examined and approved not ONE TIME IN EIGHT MONTHS!! They state they don't have a specific timeline to follow, and I am... Read more

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If your loan gets transferred to these hacks, beware and refinance immediately. I imagine eventually they will be *** down. I have been dealing with them for the last 2 weeks. They tried to take a payment that I authorized through my bank account. These fools have hit an account that I made a payment out of 8 months ago to the original mortgage company. To make it even worse they have tired to take the money again and it has bounced off of my... Read more

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  • From mobile
  • Sep 05
  • #913605

They have not credited a years worth of payments to my account. I have confirmation numbers of payments but they refuse to stop foreclosure activities. I HATE THEM!!!

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I have now spent days!, not hours, days on the phone with these people. 50% of my calls get "disconnected" when I am transferred to a supervisor. And of the days I have spent on the phone, 50% of the time is on hold listening to the same *** song over and over. My original call to Cenlar was to pay my property taxes from my escrow account. I was assured multiple times they would take care of them. After filling out the proper forms and... Read more

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We get a letter stating that we owe money to them from 2007! We call try to find out what is going on. All they want is our SS numbers and personal info. Who are you? We call our mortgage company they have no idea why they are calling us. Now they are calling the house everyday. We ask have we ever made a payment to you, can you tell us what kind of loan it is, how much is it for, when was it taken out ect..... No answer just please give us all... Read more

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This is my second mortage payment. I have called this company 7 times and still have had no results as to why they have not request payment from my bank. They are trying to stick me with late fees when this payment was sent at the beginning of the month. Between visits to my bank and calls not answered by this company. The lack of professionalism is very concerning. How can they say the have been in business for 40 years and not be able to... Read more

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Have had 2 issues with Cenlar. **1st** they sent me a letter stating that if I didnt prove that I had homeowners insurance that they were going to buy a policy for me and charge my account. Insurance company sent proof. I called yesterday and they said my hazard insurance was expiring soon and that I needed to take care of it. I thought that was what I was putting in Escrow acct for them to pay?? I just happened to be reading about... Read more

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Is this a practice with Cenlar? They say they are going to send a check with your escrow refund (after you sell the house and payoff the loan.) Then 10 months and 8 phone calls later, it's still the same story: "We will cancel the check that never arrived and issue a new check". That check never comes. We call again and it is the same story. By reading these reviews, we are not the only one. They need to be investigated. This seems to be... Read more

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