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1.4 Based on 78 reviews
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  • Customers like
    • Extremely horrible 2
    • Good interest rates 1
  • Customers don't like
    • Gave 1 star because no zero option 10
    • Anything about this place 5
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I paid off my loan on October 28th and after numerous calls chasing them to return my escrow funds was told that if I submitted a special request that they could expedite the process and send me my funds within 20 days. Well it has now been over a month and I still don't have a check. At one point they committed to overnight the check. Well that didn't happen. At first they his behind the mortgage documents saying they had 30 days but when I... Read more

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I have been unable to work for the past 6 months and trying to catch up on mortage payments! Was able to get assistance from the town that I live in! So to make a payment for oct I was going to pay the remaining balance of 606. And was getting a voucher mailed to the bank for the money I was short! That is the way that the town trustees does it! That way it's going where you say instead of being missed used! I unfortunately the bank is seemly... Read more

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left my job to work for Cenlar. They tell u what u want to hear to bring u in and they once u r done with training they changed ur schedule and they micro manage u that u can even go to the rest room. Worst company to work for . They tell u to help the customer and instead the do other. The management that works there don't know there jobs. U ask them question to get help and they cant even do that. Human resource doesn't know what they are... Read more

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  • From mobile
  • Nov 20
  • #958410

Last night around 10 pm. Water comes under the toilets by the wall water flood both bathroom at the same time and goes the master bedroom and the whole way. Account number #0077480655 15802 NE Hickory st Vancouver WA 98682

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I'm a first time home buyer and my FHA loan was sold to CENLAR. I didn't do any research into them and even if I did, there was nothing I could do. Everything was fine until they raised my bill $100 due to increased property taxes. Which I understand but they raised it $100 for a deficit of around $20 for one month. Well fast forward a year and I have too much in my escrow account. I'm looking to make sure they pay everything off. They lowered... Read more

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My mortgage was sold to Cenlar, so I went to google to see what I could I could expect. Nearly all of the reviews are awful. It freaked me out a little (a lot). That was a year ago. I decided to come back and offer up my experience: Haven't had an issue. They paid my property taxes out of escrow right at the beginning of this month. We use our bank's bill pay system and the payment goes through if not on the first then a day or two after.... Read more

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Cannot set up my ACH properly, won't return phone calls, phone lines always busy, systems down etc every time we call for last 3 months. Contemplating just paying off loan so we don't have to deal with absolute incompetence. How they can continue as a loan services I have no idea. Ther should be some regulation surrounding a servicing company that provides data to credit bureaus that could have such a negative impact to homeowners credit... Read more

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Absolutely terrible. Didn't pay taxes on my mortgage two years running. Processed *** chargers on my account. Doesn't warn you for payment hikes. Refinanced to get away from them and my mortgage was sold right back! Read more

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WE HAD A FIRE APRIL 9 A TOTAL LOSS. INSURANCE COMPANY PAID THE MONEY TO OUR MORTGAGE COMPANY CENLAR. CENTRAL LOAN ADMINISTRATION AND REPORTING.FROM THE VERY BEGINNING WE HAD TROUBLE GETTING OUR MONEY. WE STARTED BUILDING WITH OUR MONEY WE HAD AND USED OUR MONEY WE GOT FROM INSURANCE THEY PAID US FOR THE INSIDE OF OUR HOME.WHEN YOU CALL YOU NEVER GET TO TALK TO SOMEONE THAT CAN HELP YOU THEY JUST TELL YOU THEY WILL GET BACK TO YOU IN THE NEXT 48... Read more

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I refinanced my home in January 2015 through iMortgage because they said they would keep and service my loan. Before the ink was dry, they sold the loan to Cenlar, who promptly attached the wrong SS# to it. I found this out when I could not long onto their website because my SS# doesn't match the one on the loan. And apparently the tax Form 1098 went to the person whose SS# is attached to the loan. I have spent the last 9 months trying to... Read more

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