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They over charge on my taxes and when i gave them documentation to show they were way over charging they still will not help us straighten out our issue. The customer service sucks, very rude people and are no help in resolving matters. There staff knows nothing and i...
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Review
#981748 Review #981748 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service
Loss
$500
Preferred solution
Admit you have made mistake on mortgage payments.
1.0
Details
My mortgage company was Aurora and sold to here NJ. During the time of Aurora I was having a hard time making payments. Due to being out of work for my back. I had $1000 to try to bring it up to date. The worker told me not to pay. I can probably get a modification....
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Review
#977341 Review #977341 is a subjective opinion of poster.
Service
Cenlar Loan Modification
Reason of review
Order processing issue
I paid off my loan on October 28th and after numerous calls chasing them to return my escrow funds was told that if I submitted a special request that they could expedite the process and send me my funds within 20 days. Well it has now been over a month and I still...
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1 comment
Anonymous
#1252164

That's exactly what we are dealing with right now! The system said 30 days but didn't mention an extra 15 to process and mail check.

Just got off the phone after an hour 10 minutes. Still nothing resolved. Our loan closed November 7th and check was processed last week. IF we are going by their automated system of 30 calendar days/ 20 business days we are over that time frame.

Lady wouldn't answer our questions provide tracking numbers to our check or confirm it was shipped out.

I was on hold more than I was helped. So I feel ya.

Review
#964489 Review #964489 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Non payment of escrow refund
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
I have been unable to work for the past 6 months and trying to catch up on mortage payments! Was able to get assistance from the town that I live in! So to make a payment for oct I was going to pay the remaining balance of 606. And was getting a voucher mailed to the...
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Review
#960357 Review #960357 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Problems with payment
left my job to work for Cenlar. They tell u what u want to hear to bring u in and they once u r done with training they changed ur schedule and they micro manage u that u can even go to the rest room. Worst company to work for . They tell u to help the customer and...
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Review
#959890 Review #959890 is a subjective opinion of poster.
Reason of review
Work Experience or Job Application

Cenlar Flood Damage Claim Review

4.1
Details
Last night around 10 pm. Water comes under the toilets by the wall water flood both bathroom at the same time and goes the master bedroom and the whole way. Account number #0077480655 15802 NE Hickory st Vancouver WA 98682
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Review
#958410 Review #958410 is a subjective opinion of poster.
Service
Cenlar Flood Damage Claim
1.6
Details
I'm a first time home buyer and my FHA loan was sold to CENLAR. I didn't do any research into them and even if I did, there was nothing I could do. Everything was fine until they raised my bill $100 due to increased property taxes. Which I understand but they raised it...
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Review
#955265 Review #955265 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Them selling my info
Reason of review
Poor customer service
3.7
Details
My mortgage was sold to Cenlar, so I went to google to see what I could I could expect. Nearly all of the reviews are awful. It freaked me out a little (a lot). That was a year ago. I decided to come back and offer up my experience: Haven't had an issue. They paid...
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Review
#952328 Review #952328 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
doing their job right

Cenlar is absolutely horrible

1.0
Details
Cannot set up my ACH properly, won't return phone calls, phone lines always busy, systems down etc every time we call for last 3 months. Contemplating just paying off loan so we don't have to deal with absolute incompetence. How they can continue as a loan services I have no idea. Ther should be some regulation surrounding a servicing company that provides data to credit bureaus that could have such a negative impact to homeowners credit profiles. Surprised there has been no class action against this company. Has anyone figured out how to get ahold of a competent person at Cenlar to r solves their issues?
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Review
#950410 Review #950410 is a subjective opinion of poster.
Service
Cenlar Customer Care
Cons
  • Gave 1 star because no zero option
Reason of review
Poor customer service
1.0
Details
Absolutely terrible. Didn't pay taxes on my mortgage two years running. Processed *** chargers on my account. Doesn't warn you for payment hikes. Refinanced to get away from them and my mortgage was sold right back!
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1 comment
Anonymous
#1236765

Cenlar Mortgage incorrectly calculated my property tax bill for escrow, overcharging me more than $500.00 per month. I was told to fax my tax bill to them, they would review it and adjust it.

I sent the bill, heard nothing, they never made the adjustment, and deducted from my account the inflated payment amount. I called again, they said it would be corrected the next month. The next month no change, still over $500 more than the correct payment amount.

When I called a third time complaining, they said there was a "mis-communication" and it will be up for review in another 3 weeks, but the payment cannot be adjusted until then. I had to spend $31.00 for a stop payment at Wells Fargo to keep Cenlar from taking funds from my account and I threatened to call the State's Attorney's Office in Florida to stop this pathetic excuse of a mortgage company from overcharging me.

Review
#948819 Review #948819 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Problems with payment