Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Cenlar review: Review in Loans and Mortgages category from Buford, Georgia

1.0
Details
Worst service ever! Bunch of crooks.
View full review
1 comment
Anonymous
#1011191

Cenlar purchased my mortgage approximately 3 months ago and it has been a nightmare. Since this company has come into our lives we have been charged more than $100.00 in what they called bad check fees.

These fees were assessed because of their debiting my account on days other than the days they should have. Since purchasing this home, which is my first by the way, we have never had this problem. My wife and me are on fixed incomes with a strict budget but yet every month we have been with this company it's been a night mare.

Does anyone know, what can we do to stop this nightmare. Every month I have had to call these people about the same problem with no relief in sight.

Review
#663934 Review #663934 is a subjective opinion of poster.
Reason of review
Poor customer service

Cenlar review in North Easton, Massachusetts: Unable to have funds released for repairs.

CENLAR sits on 74K of insurance money for repairs to my home due to winter storm, and gives me the run around when trying to get funds to pay contractor. I am trying desperately to have work finished so I can move back into my home and I'm told it will take 24 to 48 hrs. to speak with a supervisor. I find this to be horrible customer service, inept staff and unjust procedures. It has been a task from *** to deal with this company in the past 3 weeks. I hate the fact my mortgage was sold to CENLAR .
View full review
3 comments
Anonymous
#1014355

Dealing with similar situation now. Cenlar's Insurance Processing third party company is HORRIBLE.

Spoke to five different people - all but one had MAJOR attitude. Each person gave me a different procedure and time line. One rep hung up on me and told me that i needed to shut up and listen to what she was saying. Awful company.

Awful practices.

Anonymous
#1005642

Did you happen to resolve the issue? We just found out similar they will not endorse out insurance check and I'm looking for an attorney .

Anonymous
#1018268
@Anonymous

Just did. Was delayed from moving back into my home for 8 days after the repairs were fully completed because they wouldn't release the insurance money they were sitting on to the moving company which had my furniture in storage until they got paid.

One can not reach any managers by phone or email...supervisors are not available for 2-3 days, all communication is done through snail mail and the customer needs to set up their own FedEx account in order to receive checks/payments. Horrible tactics and the poorest customer service one could find.

Good Luck. I had my share of CENLAR for 7 horrific, stress filled weeks.

View more comments (2)
Review
#662497 Review #662497 is a subjective opinion of poster.
Cons
  • Company customer service at all
Reason of review
Poor customer service

Cenlar review in San Marcos, California: PAYMENT DID't TAKE

2.0
Details
This company is really the worst experience I ever had, first, they charged me twice after setup the recurrent payments for the first time, then, the second month was never taken and therefore charged me a late fee that was waived after called them over 10 times, and now I have to deal with a ding on my credit report because of this issues that was not my fault!. It's been over two weeks that this happened and after more than 10 calls and 10hrs of my time trying to clear this from my credit with no ANSWER so far. I have faxed the letter they requested 3 times and using their messaging system, but of course with no reply or answer at all. It's really a pain have to deal with something like this.
View full review
Review
#662143 Review #662143 is a subjective opinion of poster.
Cons
  • Company customer service at all
  • Gave 1 star because no zero option
Reason of review
Poor customer service
Loss
$20000
Preferred solution
To have my credit report clean from this issue

Cenlar review in Denver, Colorado: Horrible and Inept

I got behind on my mortgage and in order to catch the payments up I entered into a "repayment" plan which was $1200 more than my mortgage payment. For some reason, the repayment plan was cancelled AFTER I sent in the last payment which evidently caused the geniuses at Cenlar to think that I was making a partial payment. This resulted in them sending me a check for the "partial payment" which I obviously deposited and then sent back to Cenlar. It literally took two days, over 2 hours and several different representative to straighten this out. If you have the misfortune of having Cenlar end up with your loan do anything and everything you can to get it transferred to another company. I seriously don't know how they stay in business.
View full review
Review
#659371 Review #659371 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Update... At this time nothing has been resolved between myself and CENLAR; wish this were not so.. Contact with CENLAR has been limited, not sure why, I get calls from them but when I answer nobody is there, may be a connection or issue with their robo call system......
View full review
Review
#658015 Review #658015 is a subjective opinion of poster.
Reason of review
Poor customer service

Cenlar review in Pflugerville, Texas: Payment

my loan was sold to this company I called them to get everything straight because I'm going on vacation. They are already telling me I am late on my first payment I paid the first payment to the other company but they said they never got any record of it so they want me to pay another payment.they are rude on the phone they don't want to listen to you and this is just the first month of what is to be a 30 year mortgage and reading all of this stuff is making me ill I don't understand any of this how do they keep in business.
View full review
Review
#655790 Review #655790 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Received paperwork for the modification of the loan. it was for 83943.46. I had called asking for an itemized list of the loan amount. i was told i had to fax over to the research dept which i did on june 18, modification paperwork was due back to them on June 22 and...
View full review
Review
#655598 Review #655598 is a subjective opinion of poster.
Cons
  • Cenlar home mortgage
Reason of review
Poor customer service
1.0
Details
We were working on a loan modification. The process took nearly 2 years. There was never a primary contact. When I asked for one, I got one who then later refused to answer or return calls. Many of the contacts appeared to have difficulty understanding written and...
View full review
Review
#652721 Review #652721 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
In October of 2014, my loan was transferred from Owen (GMAC) to this group of bandits at Cenlar. On my December 1 statement, there was a charge for "Late Payment" of $424.92. I immediately called, and after 28 minutes on hold, I spoke with Rehanna at extension 3367,...
View full review
1 comment
Reigan
#1741328

There have been lawsuits against them for what they do. Look them up.

I am going after them.

Why did you pay the fees? I never will

Review
#651951 Review #651951 is a subjective opinion of poster.
Cons
  • Fraudulent charges
Reason of review
Poor customer service
Loss
$425
Preferred solution
Full refund
Tags
  • CENLAR MORTGAGE REFI

Cenlar review in Vista, California: Bad Customer Service

I called in needing some information. Chekela was the customer service rep, she asked for the account number, which I did not have and then my social security number. I asked her if she could find the account by my phone number. At this point she kind of got snippy with me..."so long as it is the primary phone number" - but its wasn't the words it was the sigh, and the tone, it was clear she was not happy. Really could tell you why? Is it that difficult to enter the phone number? Anyway - the whole situation fit a stereotype, sad but true. Wow is Cenlar that bad of a company? After reading online about this company I am thinking about refinancing
View full review
Review
#647834 Review #647834 is a subjective opinion of poster.
Reason of review
Poor customer service