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Cenlar took over our mortgage shortly after we closed on our house. A few years into our mortgage we had some financial issues and asked for assistance. We asked if we could skip a payment and have it put on the end of our loan. We did it many years before with a...
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3 comments
Anonymous
#910843

I went through the same problem. I tried for a modification and was denied because we were not 60 days late on our loan.

But just last week I had guys at my house to put a lock box on because we were 30 days late.

If we were 60 days late we would have already been foreclosed on. THEY SUCK.

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Review
#519496 Review #519496 is a subjective opinion of poster.
Service
Cenlar Loan Modification
Loss
$5000
I have been waiting for months now to see if I qualify for a home motification. I dont want to loose my house but cenlar won't work with me on getting caught up and I can't make my monthly payments until I do. All I want to do is make this right and no one will work...
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2 comments
Anonymous
#1016638

I am going through that right know. I just can't believe these people refused a payment from me. The really are vultures.

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Review
#512706 Review #512706 is a subjective opinion of poster.
No one there in 2009 knew anything about the plans for homeowners who lost their jobs. Was processing paperwork and called them 3 times a day sometimes would nNEVERreturn my call. One day Ms. Williams offered me a forebearance and I said that is not what we applied...
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Review
#510370 Review #510370 is a subjective opinion of poster.
Service
Cenlar Loan Modification

Cenlar does not promptly return escrow when you close with Nationstar - their Partner!!!!

I have been waiting for over a month, going on almost 2 now, to see my escrow returned from Cenlar when I closed with Nationstar Mortgage, a company that they recommended via flyers in my original mortgage statement. I am owed almost 3K and it is a joke trying to get these monies back. When calling their office you get a customer service person who tells you that the check is on the way and that is all you get from them. They sent me a check for $6.00 and that is all. I was told what I would be getting back but have not seen hide or hair of this yet. Funny how companies nag you silly if you are a day or two late but these people can hold your money for as long as they like.
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2 comments
Anonymous
#831625

http://www.law.cornell.edu/uscode/text/15/1692g

READ THE ABOVE.

Anonymous
#831622

WAKE UP AMERICA. Did you contract directly with Cenlar?

if not, question their authority to demand anything of you. Do your research.

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Review
#500810 Review #500810 is a subjective opinion of poster.
Loss
$3000

Cenlar won't accept my ACH & turned me into credit agency despite my already paid

Cenlar turned me into a collection agency and docked my credit score after I "missed" payment by one day. They claimed my ACH was a day late but it is automatic so this is totally false. They also claim they called and warned me twice yesterday, but they never called. I asked them to show me recording of call and they could not provide it. Caller id on my phone shows no call and no message. They charged me late fee as well, which I was able to recover after hours on hold. This is the worst company in America and not only are they terrible customer service they are actually trying to falsify that my payments are late to charge erronous late fees and hit my credit. The worst part is that I am locked into a 30 year mortgage and have no way of leaving them. In a free-market, we could leave to another servicer and Cenlar would go bankrupt but since we are all stuck with them they can do whatever they want.
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2 comments
Anonymous
#831627

turned you over to a collection agency. That is great news!

(no kidding)

Learn more by going here

https://www.whatliesinyourdebt.com/

you learn how the "game is played", you cash in on their arrogant behavior.

go to YOUTUBE and search for DEBT COLLECTOR

search for debt validation WAKE UP AMERICA! - they are stealing our properties "BY DESIGN"

Anonymous
#839411
@clg

clg, you are helping me tremendously. I am searching every post for your comments because I am in a nightmare as we speak with CENLAR. Hopefully, with your knowledge and post, I will wake up and change from a nightmare to a dream.

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Review
#483856 Review #483856 is a subjective opinion of poster.
Service
Cenlar Mortgage
I received a letter from my original mortgage holder a month ago that Central Loan Administration and Reporting located in Ewing, New Jersey would be taking over my mortgage and would soon be sending me a new account number and information. It's been a month since...
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Review
#483203 Review #483203 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review: Claims Dept Inept

I had an insurance claim out for my house where the check was issued to us and Cenlar. Cenlar customer service reps after multiple calls could not get on the same page as to documents owed and what they had received versus not received. Every time you call their company you get a different answer. This has to be a game they play in order to make interest off the money that insurance companies issue out to home owners. This was a terrible experience with this company. It has taken them close to 2 months to process paperwork. Talk about disfunctional.
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2 comments
Anonymous
#1080234

Mine has been 4 months and counting. Haven't seen a penny.

Paid 25k out of pocket/ credit to fix home damages, and they are holding my insurance checks ransom, claiming I need to provide all sorts of documentation.

Documentation that I was not even made aware of that I needed until all work has already been completed. This homeowners claim, dealing with cenlar, has been my worst nightmare.

Anonymous
#842436

Incompetent! Very poor customer service.

I am in the process of continuing to deal with CENLAR to process an insurance claim check secondary to structural damage to my home from a storm. You would think that it would be in the best interest of the mortgage company to expedite these processes to preserve a home they have a vested interest in. Their department states that once paperwork and funds are received they will issue a check to the customer within 4 business days. This is a lie, I completed my responsibilities 23 days ago and the check has still not mailed.

I have had to place multiple calls to encourage them to complete the job which has been a complete waste of my time. I have on multiple occasions been told something would be completed by a certain date only to see that date come and go and I have to follow up with another call to complain. At this point I do not believe anything any one representative from this company tells me because they have dropped the ball on multiple occasions. I have left two messages specifically for the manager (Michael Blackburn) of the department to call me back directly to discuss my dissatisfaction with the processing of my claim and he has yet to return to my calls.

I would highly recommend any person considering CENLAR as their lender to reconsider; they have no care and concern for you as their client and only want your money. If I had the opportunity I would fire them! I too was wondering if they were holding funds to make interest off the insurance claim check.

. .I am not the only one.

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Review
#477954 Review #477954 is a subjective opinion of poster.
Our mortgage was sold to CENLAR on Feb 3, 2014. On Feb 5 I sent our Feb payment by overnight Fed-Ex and received confirmation from Fed-Ex that the package had been received and signed for at CENLAR on Feb 6. CENLAR denies it was received! I have followed up with them 6...
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3 comments
Anonymous
#1210883

Please contact me through my e-mail viriloewy@gmail.com. They have done worse to my family and I.

I am taking action and I am asking anyone that wants to join me in my fight against Cenlar. It's time someone stops them.

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Review
#476958 Review #476958 is a subjective opinion of poster.
Service
Cenlar Mortgage
I signed a fix rate, only to have my payment go up $200 after the first year as they figured my taxes and Insurance wrong to start with, so by by fixed payment. I have had to call them 8 times in only 1 year as they keep putting my payment where ever in the *** they...
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Review
#476879 Review #476879 is a subjective opinion of poster.
PUBLICpublished review 2/15/14 My husband and I had specific conditions with aroura lending which worked for everyone. We fell 3 months behind due to a temporary unforeseen financial issue. We agreed to pay aroura an extra 1k until we were current. No problems ! A...
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Review
#475901 Review #475901 is a subjective opinion of poster.
Service
Cenlar Mortgage