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HAFA short sales are supposed to be quite painless once a decent offer arrives, but we lost 2 different buyers because Cenlar refused to accept the terms of the HAFA shortsale. They were offered a small percentage by the first lien-holder and demanded the full amount...
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Review
#474494 Review #474494 is a subjective opinion of poster.

Cenlar review in Baltimore, Maryland: The MOST incompetent customer service EVER!!!

I'm contemplating suit against Cenlar. They started foreclosure proceedings against me for being TWO months behind on my mortgage. Everytime I call them to discuss business, no one knows what I'm talking about and I have to start from square 1. They're horrible. The ppl that they employ are idiotic and have been careless with my most precious asset. I know ppl who haven't paid their mortgage for a year and they're not court involved for delinquent payments on their mortgage. It's been nothing short of a nightmare w these ppl. I almost think foreclosure would be a better option than dealing with them further. PLEASE heed everybody's review and DON'T have them service your loan. REPORT them to the better business bureau...I'm doing this as well!
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3 comments
Anonymous
#847233

Sign me up , let's make it a class action.

Anonymous
#799491

We are reporting them to our state's attorney general

Anonymous
#779942

They are KNOWN FOR DOIng this. THEy did this to us as well.They need to be sued period.

We were in forcloseure ,same story as yours. 2 months only. won the first battle I went to court ,we won.The second time. Gave up and did a short sale.

Tape ALL Phone conversations you have with them. Keep a journal of times dates who you spoke with .Every detail.

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#471637 Review #471637 is a subjective opinion of poster.

Cenlar review: Receiving my escrow money-what a headache!

I am a customer of UCCU in Portland and have had the worst time trying to get my escrow money back from Cenlar after a refinancing of my mortgage. I am going to contact Unitus and tell them to find a new company. It took 3 months, 6 phone calls by me, talking to the supervisor... to get the check sent overnight. That was a joke too as he told me on a Tuesday that it would be here Thursday and it is now Monday and has not arrived yet. They were always helpful on the phone and polite but that was where the work ended. How long does it take to cut a check and mail it? The first 2 times I asked for it, it never got done. Not quite sure why banks, credit unions would use a company as inefficient as this.
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Review
#459816 Review #459816 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$2100

Cenlar review in Palmerton, Pennsylvania: Customer Service does NOT exist

I am a Real Estate agent that has been trying to coordinate a Short Sale for a client with Cenlar for about a year now. All contracts and all necessary paperwork has been submitted. We have submitted a price higher that originally requested. Thy constantly request that the same paperwork be resubmitted. Where does it go once submitted ? They refuse to return calls and emails. I originall thought that by dealing with a smaller finance company they would be more cooperative and would at least communicate. NOT SO, they are by far the worst bank/company I have ever delt with. I feel bad for the people that have their finances through them. They have no idea wjhat they are doing.....
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#458786 Review #458786 is a subjective opinion of poster.

Cenlar review: Horrible Customer ServiceTh

This is by far the worst company I have ever had to deal with. I am trying to refinance so I won't have to deal with them ever again. I have asked them to pay my taxes a few days (approx 10 days) earlier than normal. When I called customer service they told me this would be no problem. Well that is NOT the case. I have called 3 times on 3 different days. They only offer fax numbers that do not answer as ways to send them information. After asking multiple times to be transferred to the United States, I was finally connected to someone in the United States who was just as unhelpful as the people in India. I was forced to work with this horrible company after the bank holding my mortgage went under in the whole banking/mortgage debacle. I hope no one else ever has to deal with this horrible either!
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Review
#456466 Review #456466 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review: Lord help you if you have to deal with this so-called company

dovenmuehle transfer my family's loan over cenlar several weeks ago. we never received anything in the mail about the transfer from cenlar. so finally I called them up and ask about the new loan number and coupon book. to make a long story short, we still haven't received a coupon book, after several calls. they have send us other letters, but not the coupon book. they are claiming there was a back-log through their printing company. if you are unfortunate to deal with these "phonies", prepare to spend a lot of time on the phone. you will lose you ever loving mind.
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1 comment
Anonymous
#799492

Same complaint..we are reporting them to our state's attorney general

Review
#455102 Review #455102 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar review in South Lake Tahoe, California: You should not trust these people with your money!

For some reason, no matter how many times I call or who I talk to, my address still has not been corrected. They are claiming I did not make a payment......that's great of them to let me know but only if they would send it to the correct address. This company has been one hassle after another. Even though my bank statements show they deposited my money, they still reported it to the credit companies! Will NEVER do business with this company again. Their customer service is terrible, it's a huge impact to me and very obvious they do not care.
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Review
#447582 Review #447582 is a subjective opinion of poster.
Service
Cenlar Customer Care
Loss
$4000

Cenlar review in Raleigh, North Carolina: Very poor customer service - refinanced

I was yet another TBW customer. I found the same poor customer service problems from my first phone call with Cenlar. The use of agents with poor English skills and even worse product knowledge made every contact a miserable one. Recently however, I was able to refinance away from Cenlar...YAY... If it makes anyone feel a micro bit better, they were paid off on 7/18 and a refund check was disbursed 8/9. I haven't received it yet so I hope I am not speaking too soon but at least I am not having to fight with them to get the check processed. I fully expected to. I hope this helps those who are fortunate enough to be able to get rid of this horrible company!!! BTW..I refinanced with Quicken Loans and the process couldn't have been any easier. The website is very user friendly and I can control my account online. I hated the fact that the Cenlar website was so poorly designed and I had to call anytime I wanted to make changes to my bank account or add principle payments etc. Not so with Quicken- all done on the website. If you can, do all you can do to refi. Good Luck everyone!
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Review
#439100 Review #439100 is a subjective opinion of poster.
Tags
  • CENLAR MORTGAGE REFI

Cenlar review in Phoenix, Arizona: Loan Modification quick sand

I called Cenlar for a loan modification. I was hoping to get a little breathing room on my mortage.I was told by Ms. Monica Feinstein toallow my account fall behind for two months and then she would get the ball rolling for the modification. She stated that we looked like the perfect candidate for the modification. Well we did not qualify for the modification, or another program, or another. By this time we were $23,000 and some change in the hole. We either had to catch up or they would auction off our property. By this time Ms. Feinstein was promoted and we had a new advisor. Nick Braumbaugh did his best to keep us on the string with one more goverment programs he told us that this was the last programe, and that we made $50.00 dollars to much to qualify. So we had to have our parents take out a second on their house since they are retired to catch up. None of this would have happen if we hand not been told from the beginning by a so call expert that we would qualify.
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1 comment
Anonymous
#873545

Oh my GOD she told me the same thing! She said they only help people who are behind.

She needs to be prosecuted.

That whole Bayview company tells lies. They say long as you get your payment in but actually CENLAR still ruins your credit.

Review
#438671 Review #438671 is a subjective opinion of poster.
Service
Cenlar Loan
Loss
$23000

Cenlar review in Tallahassee, Florida: How is this company still in business?

I paid off my loan 13 months ago and this company has not released the lien on the deed with the local county yet. I am trying to borrow money to purchase a different property and cannot close the loan because of CENLAR not releasing the deed. I was told that they are "missing an assignment" and the customer service didn't know what that meant. The last person I spoke "Loretta" blames this mix up on the previous mortgage company. I have had several problems with this company when I had the loan and I am still having to deal with them 13 months after I paid off the note.
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Review
#437861 Review #437861 is a subjective opinion of poster.
Service
Cenlar Loan