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Cenlar review: I agree worst company ever

As I sat on the phone waiting for the IRS to answer why I should send my social security number to Cenlar when they already verified they had it on the phone, I found this site. These people also decided to set up an Escrow account for us and pay for home insurance on our property because our old insurance company sent them a bill. They never called us to question it. We already had insurance on the property. Talking to India is absolutely no help, the kids who work there have no idea how things are done in the United States. I of course am not faxing them my social security number which they already have again!
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1 comment
Anonymous
#680290

same thing happened to me

Review
#427673 Review #427673 is a subjective opinion of poster.

Cenlar review in Chicago, Illinois: They cashed my loan payment and still I need to prove it was paid AGAIN!

My Mortgage was sold off to Cenlar when my Bank when out of Business. In one year time, Cenlar has cashed my mortgage payment on time and lost the posting as paid. They then start calling me continuously as if I'm the bad payer. I have to Fax (Old Technology) to prove the payment was made AND now fight to reverse the Late Payment and negative reporting to my credit report. This Company is ridiculous! After reading all the online complaints about the folks who paid off their loan and could not retrieve their Escrow, I would say this Company is closely run with Our Government in lack of competence!
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2 comments
Anonymous
#691436

Ihave had this happen to me SEVERAL times and I am so angry that I have to continually PROVE to them that I have paid my bill. Plus everytime you call you get transferred to India to speak to someone named "Mark" or "Susie" who can't do anything more than read a pre written script to you.

It is so frustrating to not be able to speak with someone who can help you. I truly dislike this company and wish I could change!!!

Anonymous
#682599

I just this past yr. am dealing with Cenlar.

I went through my trial mod. goat my new mort. payment in April of this year. I then started paying by phone to have my payments deducted from my bank.

Figured this would be easiest. Wow I made my may and June payments at the beginning of my, got confirmation # and went about MT business. Always on time. So then I start receiving default notices and call Cenlar they say no probably their fault and dissreguard.

Now a couple myths later, orb 25 confirm #, 30 different people and was even sent back to bay view and Cenlar would not even speak to me. So now today July 16 I am now suddenly back at Cenlar, accordding to Cenlar current and not due till Aug. So I call my bank and nothing had been taken. I am at a loss.

I guess I will call Cenlar and make 3 more payments which according to them will put me due for next pay in Nov. According to me and what is correct will bring me due Aug.

I don't know what's going on but this is all their fault. :(

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Review
#410516 Review #410516 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Libertyville, Illinois: Mrs.

Cenlar refuses to reimburse me for unnecessary lender placed flood insurance on my property. My property was not in a flood zone when I bought it in 2006 and still is not in a flood zone when I refinanced in 2013. I have called countless people and sent mountains of paperwork and I have not received an intelligible response from Cenlar nor any of their customer service representatives. Cenlar owes me $572 for the unnecessary flood insurance, plus they owe me an apology for all the time and all the energy that I have spent fighting them since 2008.
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1 comment
Anonymous
#648701

They tried to do this to us. We took screen shots of all the FEMA maps and mailed them in with a letter. We received a letter stating that the will "review our loan and be in contact at a later date." It's ***!!

Review
#406867 Review #406867 is a subjective opinion of poster.
Loss
$573
Ever since my mortgage was sold to CENLAR I have had nothing but trouble. From My MPI to my Home owners Insurance to any dealings with their NON-CUSTOMER Support service, this is by far the worst company I have ever dealt with. I hate this company with a passion it is...
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1 comment
Amalya
#650996

I am shocked that more people do not hate CENLAR.

Somehow my password to their website changes. I get it fixed and it works for a while and then I get locked out.

I request help via email - they send a form email that does not work, I remain locked out

They do not read any emails

They have no customer support

I am waiting for them to process an insurance claim on my house. They are useless :(

Review
#404427 Review #404427 is a subjective opinion of poster.
Service
Cenlar Loan
Loss
$1321

Cenlar review in Dunn, North Carolina: Escrow balance

My mortgage was paid off on Jan 9,2013 and I have been trying to get the escrow balance of the insurance policy Cenlar placed on my home.Everytime I call Cenlar they give me a new excuse as to why I have not recieved my refund.This refund is for $3060.Cenlar is nothing more a legal gangster with the blessings of the federal government.The last excuse Cenlar gave was the check must have gotten lost in the mail.They lie so much that they don't even try to be inventive.At best,I am finally able to talk with agents in the U.S.& not India.
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Review
#398987 Review #398987 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$3060

Cenlar review in Wichita, Kansas: JERRY MAY

I PAID OFF LOAN ON THE 28 TH OF FEBURARY. I AM ON PHONE NOW TRYING TO FIND OUT ABOUT MY ESCROW BALANCE OWED TO ME. HAVE BEEN ON PHONE FOR ABOUT 10 MIN. THIS IS TUESDAY MARCH 26 OF 2013. I HAVE NOT RECIVED THE REFUND, AND THEY WILL NOT TELL ME WHEN I WILL RECIVE IT! I WAS ON THE PHONE FOR ABOUT 20 MIN WAITING FOR SUPERVISER. NEEDLESS TO SAY THE HAVE NO CUSTOMER SERVICE. I HAVE WORKED WITH VARIOUS PEOPLE AND THESE ARE THE MOST NONHELPING PEOPLE I HAVE FOUND. IS THIS PART OF OBMAHA'S WORLD?WE DON'T NEED THIS.
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1 comment
Anonymous
#640478

Cenlar is the big dog when you rate crooks.The company is crooked and the employees lie in order to keep their jobs.If

you are due a refund on a escrow account they will give you the run around for months ,and maybe forever.CENLAR SHOULD BE

FEATURED ON THE T V PROGRAM AMERICAN GREED.

Review
#395796 Review #395796 is a subjective opinion of poster.
Service
Cenlar Loan
Loss
$1235

Cenlar review in Cumberland, Rhode Island: I would, for once, like someone to help me!

Where I live, I have to pay a fire district tax. When I bought the house, the documents I was given implied that this tax would be part of my mortgage payment and that my loan company was to pay it. I have owned the house for 4 years and I have to fight with them every year after many phone calls and penalty charges. After two years, they paid the tax and then upped my mortgage payment. Again, I have been fighting them to pay this. I have even written on the letters I send, "Please look into this and make sure that it gets paid OR that you tell me there’s a problem. You have raised my mortgage payments twice, yet I don’t see why if you are paying my taxes." The last phone call I made, I was told "We do not pay fire taxes that are separate from the city tax." My response, "Why didn't someone tell me this three years ago????!!!" I have another $150 penalty!
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2 comments
Anonymous
#1343164

I too have been a victim of South Federal Savings and Loans with dba funding Fannie Mae Freddie Mac/MGC/Cenlar/LLP LLC/Property Assistance/Beal Bank Plano TX using Ewing NJ I was a Public School TeacherFederal/State Level & was assaulted in Sept. 2006 inner city schools It was very bad & was 12 hours from dying.They did open heart surgery on me Dec 7 2006 with complications.

In January 7 I was out of the hospital on a pic line 4 x day IV /Wound Vac & was on it for 4 months. I was in CHF when this place did a fraud loan at 9% interest they said in May. I was too sick to see that it was fraud from get go. No Appraisal &faked income by the Company Coast to Coast.

Though I kept telling him I did not know what my income would be I was too stick as the breadwinner to know anything with short term disability but this man was a sharpshooter. They started trying to foreclose on my family home before the ink was signed. 2008/2011/ now 2016/2017 & we were making the payments. I promised my deceased mother & father/my only deceased son/ car wreck/ whose blood insurance paid on the 1st mortgage as did my mom who is deceased that I would protect our home as she lived next door passing last year at 85 years old on the day to vote for from massive stroke.

I cry & cry realizing what was done the last 11 years to my husband & I as he is a Viet Nam Vet. They trying to foreclose again & keep sending back my good checks. When we ask how much we owe we never get a clar answer only that we will never pay it off as they have set it up to close in flipping houses. The amount to pay it is still always the same from the Signee implicated in Illinois Deposition also forged ours.

Never a payment booklet, of interest paid, or principal paid not from the start. We took out bankruptcy, chpt 13 & chtp 13 but now that I can somewhat think as I want Justice. When we signed for the loan those documents on file with Probate Court they are Fraudulent. They were substituted from the originals documents.

I have an attorney but I want Justice now.

I never got it for my son, my parents, my brother Law Enforcement, or me a beat up inner city school teacher who they made me pay my own BCBS to stay alive why my husband sought relief and he wasn't even on the deed. This is a Forged Fraudulent Mess & as a Christian I just want to keep my promises & keep the lands and homes as I promised my parents & all have left me for grandchildren, great grandchildren security.

Anonymous
#1343182
@Anonymous

I pray we get help on this in our State as 4th -5th Generation. I seen documentation that in 2007 FBI 60 % of the loans hit an all time high of Lenders Fraud, Deceptive Lending Practices, Appraisal Fraud, & Income Fraud, & I was so sick when I realized what was done.

I just didn't couldn't think on a pic line IV 4 x day & wound vac on my left leg with hospice in 2007. Had I been in my right mind no not even remotely, I never would have signed a loan of any kind with crooked wording at 9 1/2 percent almost 10% doubling amount borrowed. The papers were substituted looking at court documents I clearly saw that. No booklet no amount financed, no nothing of finance charges, just now finding out Plano, TX involved after us hanging on 10 years, interest/principal paid per year when it changed hands in servicing companies always billed the same amount over & over again except it kept increasing on how much we owed on the original loan.

Always trying to foreclose on our home. This is my family home where my children grew up, the hard work of clearing the property, of everything I went through when my son died, my father died, & me promising him that I would always tend to what he & my mother fought so hard to earn in land & homes, to get out of poverty, as mine was part of it. My mother & brother & my children & husband whose faces I still see on the day we buried my son. He had to ID him as Law Enforcement.

The Lost Trial Biggest one in the State on my son that broke me in every way without Justice Served. His case is still an Open Homicide cause the Jury let the ones responsible walk free. He was such a good boy just a child still. My mother & I were on the Deed Trust where she had total control at one point after it was paid off.

I did not know till this year 2017 as I fought to live what had been going on with our home always blaming my Viet Nam Vet Husband cause I had left him to do everything financial when I was so deathly sick the last 11 years, in Congestive Heart Failure after open heart surgery from Inner City School Assault in 2006, continually hospitalized from the lung by pass. I was on it 14 hours with permanent heart & lung damage seeing now the forgery/fraud/scam 2017 about the Coast to Coast dba National Funding Scam MGC/Cenlar BEAL/LLP LLC/Property Assistance Corp. Investigative Fraud Forgery Scams. But Now I pray we get JUSTICE just 1 time before I die in the courts a Victory Win for Inner healing so I heal & believe in the Justice System Again, I pray at 62 years of age to free my home from hostage, of what was done when I was too sick to understand anything & pray we Free our home from the hands of Crooks for this is absolutely one of the crooked deals of that year for sure.

I have only began to talk about the assault this year & confront all the wrongs that was done to me traumatically & this IS 1 of them! Signed Help & Hurt.

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Review
#384865 Review #384865 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$300
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Cenlar review - Ms. Ruiz
Have a loan with BCU, could not make 2 month payment. The bank (so I thought) started the modification process. While submitting the required documents started to receive letters from an attorney asking to pay the debt. Talked to the lawyer about the modification...
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Review
#383862 Review #383862 is a subjective opinion of poster.
Service
Cenlar Loan Modification
Tags
  • Business terms
I totally agree with all the other posters who talked about the horrible customer service and the difficulties they have communicating with Cenlar. Like many of the other posters my loan was transferred to them and it has been horrible ever since. They doubled my...
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1 comment
Anonymous
#623642

Everything in this complaint has happened to me too. Quicken Loans calls me every day! I think I'll refinance with someone else who knows how to service a mortgage.

Review
#382777 Review #382777 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Londonderry, New Hampshire: Worst company ever

I HATE THIS COMPANY!!! If you have them I feel bad for you also.. I had a loan with Taylor Bean and Whitaker that got transfered to Celar. On line bill payment fees phone bill pay fees harrassing phone calls everyday all day. I wanted to modify my load told me I cannot cause I'm current then they told me to skip a month so did it, they reported me to the Credit reporting companies instantly. Never modified the loan, got stuck repaying the one payment and had never missed a payment for years, not even a late payment thanks for nothing Cenlar. I HATE THIS COMPANY!!!
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Review
#377870 Review #377870 is a subjective opinion of poster.
Service
Cenlar Mortgage