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CENLAR

I have 3 rental properties whose mortgages got transferred to CENLAR when the original bank folded. This is by far the worst company I have ever worked with. No one in customer service knows whats going on, who to contact, how to get anything accomplished. Every year, getting my tax or insurance escrows are a nightmare, hours and hours of calls, faxing tax bills, pleading, letters, etc. They give you the wrong numbers, wrong information, wrong directions, then act like it's your fault. Never an apology, and never gets better. Here it is tax time again, and no escrow checks. Thought I finally got it straightened out with them last year so this year's taxes would go seamlessly, but not the case.
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Review
#376555 Review #376555 is a subjective opinion of poster.
Tags
  • worst company

Cenlar review in Orlando, Florida: Customer service

Customer service is totally outsourced to India and people are impossible to understand over poor quality phone lines. I have spent 8 months! trying prove that I have always had insurance, which I have. During that process I changed my adress which took 5-6 attempts? I then received 5-6 letters in the mail confirming my new address. after another 2 months of waiting for re-imbursement for the 3200$ and change they "stole" from my checking account, I have today been told that the check was sent to another address....WDF! I ahte this company! I am refinancing with another company as soon as I possibly can....Cenlar Is the worst business I have ever had to work with ever!
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Review
#376155 Review #376155 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$3500

Cenlar review in Las Vegas, Nevada: TERRIBLE COMLPANY

i have been trying for a year with these idiots to get my interest rate lowered now i have another TERRIBLE company involved BAYVIEW loans went from the frying pan into the fire.. since Oct when i went to a NAACA conference to start this well here it is 3 months later and i am still in the same situation i was. I call my so called representative and can't leave a message cause his message box is full for the past 2 months! NOW Cenlar didn't even take my mortgage payment out for the month and i guess i will get a late notice and charged a late fee.. will check that out on Monday.
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1 comment
Anonymous
#646704

Bayview is actually good, they are fast in terms of getting things done, they assign a single point of contact on every file and the person I dealt with was on top of everything and calls me for updates on a weekly basis, email me if you want more info. michelle@onehome.us

Review
#374684 Review #374684 is a subjective opinion of poster.
Service
Cenlar Mortgage

CENLAR

I am very unhappy with CENLAR for the past few months. I have tried to get help from them on a home modification and they keep denying me because I have not been late on my payments. This is so ridiculous since the reason I need the modification is so that I wont be late on my payments. Can anyone please let me know if you have done any home loan modifications with CENLAR and if it was successful or a big mess. I need some advice on what to do next. I am so lost on what to do. Thank you!
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2 comments
Anonymous
#590461

Cenlar is a Servicing Company, typically they don't do modifications, however, if your loan is owned by Fannie Mae or Freddie Mac, look into a HARP program or FHA you can do a streamline if your mortgage was done prior to 05/31/2009. In order to do any Government Modifications, you must be 2 months late, the processing time can be over 6 months and you have to have a life changing experience (death/divorce/medical) to get anywhere.

Anonymous
#639271
@txmtgal

I lost my job and knew in a few months we would fall behind on mortgage. Asked for modification .

Got turned down because we were up to date. So we stopped paying .Ended up getting the modifiation after 3 months without a payment.

Screwed are credit up but it was either bad credit or loose a ton of money trying o sell the house. Now with it we are back on are feet in our house.

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Review
#370977 Review #370977 is a subjective opinion of poster.
Service
Cenlar Loan Modification

Cenlar - automated fees and phone calls

Have not been happy with Cenlar since they took over TBW mortgage several years ago. the online fees for paying them electronically, no customer support when I call, and now harassing calls. I haven't had a late payment in 6+years with them, and are actually paid ahead on our principal. I called them BEFORE my payment was due and told them that I was refinancing, and closing this month, so would not be making a payment or my closing paperwork would be messed up. Guess what - still calling me daily. Still sending me notices that my payment is late - no kidding, you mean that payment I said I wasn't sending you because you are being paid in full hasn't gotten there? REALLY? AMAZING. They told me it would take 3 days to stop the calls. 10 days later...still getting calls!!! And then, I see these 2 "other" fees listed on my account for $5.00 each. What is that? OH they charged ME $5.00 a piece to send payoff information for the refinance? Money grubbing unethical business and I am SO HAPPY that I won't have to deal with them any more!
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Review
#370442 Review #370442 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cenlar paid my hazard insurance payment twice. I received a check from my insurance company. When I called Cenlar to see what I needed to do, they said send them the check and put in the memo section it's for the escrow account. Sent Cenlar the check, sticky note on...
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Review
#352601 Review #352601 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$1477

CENLAR SUCKS! They do not pay their bills!

I am a small insurance agent in rural Missouri. I have numerous clients in my county that's mortgage has been sold to CENLAR. They do not pay the insurance on time that they have collected & charged from their customers. I belive that the customer service reps are encouraged to lie to clients & vendors. In my most recent battle with CENLAR the customer service rep, whom is from another country has told me since SEPTEMBER 13th that "the check is in the mail". We we had not received payment by September 27th, we called back and were told the check was being "overnighted" that day. Well, guess what? Today is October 16th and I guess that the check is "still in the mail" because we have still not recieved payment. My client, a 82 year old widowed woman had to pay me 2 months payment out of her fixed income to keep her insurance active. So, is it just a scam from CENLAR or are they trying to milk the escow accounts for extra interest? CENLAR needs to be investigated by the Federal Government! Shut them down! And stop their LIES!
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1 comment
Anonymous
#600258

Thanks for your honesty, courage and kindness! Your comment is very helpful. I was touched with your concern for your 82 year old client. Please keep up the good work!

M.

Review
#352035 Review #352035 is a subjective opinion of poster.
Service
Cenlar Mortgage

CENLAR

I originally got an equity loan from my savings and loan. They sold the loan to Cenlar. I am not a happy camper. My loan is due on the first of each month. I have made two payment of more than half the loan electronically one on the 14th and the other on the 21st. The payments together were $200 more than was required. I just received a letter and a check in the mail for one of these payments stating it was not in the full amount of the mortgage and please send the full amount. These people can't add or what? They should have received the amount of the mortgage plus $200 extra by the 24th of last month. I checked my account with them and I am now late on this months mortgage despite having the money sent in early and above what was required.
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1 comment
Anonymous
#555387

SOUNDS LIKE CENLAR BETTER WATCH THEMSELVES,MOST PEOPLE WOULD RATHER DIE OR SPEND LIFE IN PRISON,RATHER THAT FACE THE DEMIZE OF BEING WITHOUT A HOME :(

Review
#350239 Review #350239 is a subjective opinion of poster.
Service
Cenlar Mortgage

Eff Cenlar

I am trying to buy a house that has been sitting for sale for 2 years. I have been watching it the whole time, and had even been in contact with the owner. The house was out of my price range at first, but after a tornado hit it, and the owner filed foreclosure, it went under short sale and had a price within my price range. I made an offer OVER the asking price, outbidding the other people that were interested. Cenlar told my real estate agent that an offer would stop the foreclosure process, but after they received my offer they didn't stop the process. Now the house is in foreclosure with a starting bid $14000 LESS THAN what I offered. What the *** Cenlar? Not only are you a bunch of liars but are you just plain *** too?? So then I decide to read some reviews about Cenlar, and have not found a good one yet. They must really pride themselves on customer service...
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4 comments
Anonymous
#590146

cenlar is under investigation and will b prosecuted due to bad deals on modification loans ,I modified my house 7 years ago and everything went well ,payed my payment for 6 months and then got a letter with my check attached stating that it wasnt the correct amount and that i needed 200 more each month ...WELL I was totally pissed and went to a lawyer and he investigated this CENLAR which is a fraud company so right now my home is on hold .....My lawyer is sewing them for fraud so if anyone has this company i suggest that you contact some legal advice before they foreclose on your home for no reason ....you can make your payments and all of a sudden they decide its not enough ? what mortgage co does that ??????? PEOPLE DONT GET SCREWED OUT OF YOUR HOME AND YOUR MONEY

Anonymous
#851159
@in the dark

Who is investigating CENLAR? I have them in my mortgage and they told me to be behind on my mortgage in order to be modified.

Now I am in foreclosure.

Any help would be great

Connecticut here too! Richardsosarah@sbcglobal.net

Anonymous
#561110

Cenlar is a subservicer and does not any loans as such only the Investor who holds the paper must approve the offer. The foreclosure sale woukd only be stopped if there was an accepted offer.

Anonymous
#555122

after all those necative comments,i do have to say Cenlar its great in its dealings with me,and i am a long time customer with them thanks wilma leuty

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Review
#349580 Review #349580 is a subjective opinion of poster.

Cenlar makes promises & breaks them

We were going to be late on our Aug '11 payment, we calledCenlar-they made us a "deal" if we pay a certain amount more each month, they wouldnt report us to the credit bureau (that was our biggest fear) since our credit was perfect. We made the arrangement with Cenlar, to find out they reported us anyway! We had PERFECT credit and now they are refusing to take it off. They won't even pull the call records because they may find out they are wrong. We want to get away from this "***" w/Cenlar. Until we get them to remove it from the report we are stuck. We are also paying late fees every month since this happened. They do not stand by their word and could care less if a customer is pissed. I think they know there company sucks and just don't care.
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3 comments
Anonymous
#970463

They Suck!

Anonymous
#552129

In response to my prev message-why would I go to the trouble of posting my message if I were fabricating the facts? WE did and do know our rights, that is why this posting was made.

Cenlar has a long history of this very thing. Look at the other postings before writing a condescending and snippy reply unless you agree with mortgage companies lying and stealing from their customers?

Anonymous
#549887

It cannot be removed if you were truly 30days... It's illegal to report current when not... maybe you should have known your rights before making the "deal"?

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Review
#344606 Review #344606 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$1000