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I have had it with this company! I was a TB&W client and was sold off to Cenlar. I had absolutely no issues previous to dealing with Cenlar...for the last year I have been dealing with them jacking up my escrow account by $300+ because I have had to have my insurance...
Cenlar in a *** Company
On Aug 16th 2012 we Received a notice that proof of our current home owners insurance was due. They received this proof on or before Aug 20th 2012. As they sent us a letter that they had received this proof Dated Aug 20th 2012. Yet between these 4 days between requested proof and proof provided they charged our account $110.00 in escrow for Temporary "home owners insurance". This is unreasonable as we provided proof as quickly as possible after it was requested, 4 days. Our insurance never lapsed x 3 years. Never a late payment to loan or insurance.
Cenlar is the WORST mortgage company I've delt with EVER!
My husband notified Cenlar-after being pushed around from bad customer rep to another . After finally getting a "supervisor" who we could understand, he let them know we would be late on our 11/11 payment. We made a "deal" with them, if we doubled up the next month (December, along with Christmas debt) on that payment, which we did-keeping up our end of the deal, then, they would not report us to the credit bureau. Well guess what? They went ahead and did it any way! Now, we are so screwed! Our credit was PERFECT, never even a late pay. Now we cannot refi, we a stuck with HORRIBLE COMPANY for god knows when. They are charging us late fee's when we pay the second half of the month! I see that place like that commercial with the guy in a hut in Syberia! NIGHTMARE! I cannot wait until they get bought out and maybe we can have a real mortgage company again!
CENLAR does not post your payments on the date they receive payments. Many customers could be paying late fees when they really should not. PLUS, the return envelope coupons they send customers is going to a PO box somewhere, not CENLAR's office. That adds...
After months of requesting the refund of the funds withheld by Cenlar after I had refinanaceed my loan, I complained to Pissed Consumer about the problem. Shortly afterwards I received a check for the amount Cenlar had withheld after I had paid off the loan. There was no explanation for the delay nor for my request to pay me 8 months interst at the rate I had paid on the loan. If any of you have a complaint about the way this huge corporation is treating you, I suggest you make a specific and comprehensive complaint to Pissed and continue your personal inquiries to Cenlar. My experience is that they eventually pay up the original amount but fail to compensate for their offences.
Celnal unilaterally jack up my loan for $200/month! Thir explanation is that when loan was transfered to them from original lender (Home Savings of America) in June this year they cannot find proof of insurance for period April 2011 to June 2011 and decided to impose retroactve policy of $2400. Of cours eae had insurance (nobody will originate loan w/o insurance), period they talking is first two months of loan which was originated in April 2012. After spending more than two hours on phone with somebody who speek broken English and put me on hold 10 times he come to conclussion that they have to "recalculate" my loan again and I have to send them proof of insurance for period which is 15 monts past?! This is sample of loan shark or organized gouging of unprotected customer. What can I do now?
CENLAR REFUSES TO SEND ESCROW FUNDS AFTER MORTGAGE IS PAID OFF.
In Nov 2011, I refinanced my rental house mortgage with Lockheed CU and paid off the previous mortgage which was serviced by CENLAR. CENLAR withheld $1994. 73 and claims to have sent it to the rental home address rather than to me directly. Since early 2012 they respond to me monthly inquires that they have requested a stop on the check and for a reissue to me at my home address. I get the same response each month and no check and no other information about any progress toward resolution of the situation. No one will take any responsibility for correcting the error and it is impossible reach live person by phone.
if you want a fast resolution then please write a mail to the CEO of Cenlar, believe me they will respond very quickly and fix the issue as their jobs come on stake. Greg Tornquist - firstname.lastname@example.org Robin Brodsky - email@example.com Jeanne Bader - firstname.lastname@example.org i had an issue with the customer service and the way they deal with us, the service has been outsourced to india and they are horrible, they dont understand your problem and always are rude. they dont even have proper training and hence are useless, god help all the customers, i have refinanced.
Cenlar in Orlando, Florida - MisManaged & Disorganized !!!!!
I have never experienced such a missed managed company in my life. Payments are sent in plenty of time, PROBLEM they don't post them until after the due date so they can charge you a late fee. You credit score goes to *** all because of them. Their still trying to get the money that the other company screwed them out of from me. I wish the would sell my paper to someone else or someone else would take over. No response of any kind except by mail. Has me blocked from checking my account on-line. What a disorganized, mismanaged company !!!
Watch your Credit Score because of Cenlar
Now!, 2 years later, after the house sold, We find a 5400.00 owe on our credit to CENLAR. We did a free credit check, sure enough, Again i have ALL the paper work from the sell of the house, The court papers etc. Cenlar will not answer our calls even IF we do get a human. They even last week hung up on us 4 TIMES> YEP 4 differant times. Gues whos doing the court thing again? You betcha. They have messed with us for the last time. And this time IM going for for them to pay us...
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