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Cenlar Newark N J escrow fiasco

We had our Mortgage with T B W My husband became diabled and we had to file a chapter 13, 9 months later Cenlar took over our mortgage, since we were in the chapter 13 they could not call us I called them about our escrow but with no results got non english speaking could not get thru they raised my payment 80 dollars.. I kept asking for a escrow analysis but they would not send us one I sent more money in good faith..They told our attorney we were behind I showed all my cancelled checks it was a waste of time we got stuck paying the bill for there attorney 800.00..now raised payment again dont know anything about escrow no end of year statement for 2 years Help!!!! Class action law suit should be in all of our futures Im just a lil speck of dust but I have never missed a payment they say we are always late it takes the 3 weeks to post our payment...
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1 comment
Anonymous
#473296

please everyone do research this company is in the businesss to make us fail...

please go to www.msfraud.org read about how these servicers work to wear you down and push you to forclosure file complaints with the consumer protection agency and office of thrift division just read read read its big business educate yourself maybe someone will hear us...

Review
#298785 Review #298785 is a subjective opinion of poster.
Service
Cenlar Mortgage
Loss
$800
first off, all of your complaints are misdirected. the majority of you are former TBW borrowers, no? your mortgage company was shut down by the FBI and forced in to bankruptcy. we had two weeks notice that about 250k loans were coming to our system. we hired hundreds...
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56 comments
Anonymous
#1723253

All I can say about Cenlar FSB is in our case they got caught red handed with multiple violations of the RESPA Act, open shut consumer fruad case. Our team consists of 5 high profile attorneys, in local, state, and Federal court and is starring down the barrel of multiple lawsuits for a total of 4.5m.

Chances are high that if they are servicing your mortgage, you might want to look into if they violated the RESPA Act. I can't say any more then that.

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Review
#298214 Review #298214 is a subjective opinion of poster.
Service
Cenlar Mortgage

CENLAR - Terrible

Company took over management of Taylor, Bean, Whitiker accounts. I refinanced my home and my title company requested payoff information be faxed to them. They did this 3 times. CENLAR charge _me_ $20 each time this was done without telling me in anyway. I did not fnid out until I happened to check my account online. The refused to refund the amounts. I kept on them and the finally had me write a letter. They refunded 2 of the 3 charges and told me to get the 3rd from my title company (but it was CENLAR who charge me and they knew it. I sent them copies of Small Claim paperwork and they finally refunded the remaining amount. I've filed a complaint with the correct gov't office about this as well. Most people won't even know about these charges as their loan will have been paid off. But these fees are added onto the total payoff amount.
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2 comments
Anonymous
#489077

They suck short story, cant hardly speak English, still money monthly from your escrow and need to be investigated!

Anonymous
#450304

This is in response to "namesaredumb"the cenlar employee.One thing that I found out was that CENLAR WAS NOT REPORTING MY ON TIME PAYMENTS TO ALL THREE CREDIT COMPANIES.Cenlar had not been reporting since the TBW takeover!

MY[and wifes] CREDIT WENT INTO THE TANK.The CENLAR EMPLOYEE THAT I TALKED TO SAID ALL WOULD BE FIXED...DON'T BELIEVE THAT.ALL 3 REPORTS SAID WE HAD NOT PAID PAYMENTS AND ARE IN FORECLOSURE...HAVE TALKED TO LAWYER AND HAVE LEGAL CLAIM AND WAS TOLD ABOUT TALKING TO

CLASS ACTION ATTORNEY ABOUT THIS.I HOPE THIS NEVER HAPPENS TO CENLAR EMPLOYEE"NAMESAREDUMB"

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Review
#296950 Review #296950 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar is awful!

We were given Cenlar when TBW (who unfortunately bought our mortgage) closed. We got a notice that our mortgage was going up $400 a month and then after a year only came down $170. We've been trying to refinance (we have excellent credit) but were told that Cenlar wasn't cooperating with other banks and we can't. I'm beyond sick reading what some of you have been going through and I want to find a way OUT! Anyone have any suggestions/recommendations? We can't do a typical refinance because our LTV is so upside down. Help!!
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3 comments
Anonymous
#525898

I was a CENLAR customer, they lied on me about information not being sent in on time.....(& EVERYTHING WAS RECORDED!!!!!)& i have PROOF. :(

Anonymous
#481303

:grin Thanks for the comment! I was with TBW and now have CENLAR, and am debating HARP or a traditional refi (not sure if I'll qualify for traditional, but HARP should be OK). How was your experience with Quicken loans?

Thanks!

Anonymous
#418583

If you have a Freddie Mac or Fannie Mae loan through Cenlar, you may be able to get a HARP loan. We were TBW customers who were moved to Cenlar.

We have a 112% LTV ratio, and we were able to refinance recently with Quicken Loans at 4.75%. We got a Freddie Mac Relief Refi through HARP. Check the "Making Home Affordable" web site for the links to check whether you have a Fannie or Freddie loan.

Before Sept. 1, if you had certain types of loans, you had to refinance with the same lender.

Cenlar is a servicer, not a lender, so Cenlar customers couldn't refinance. On Sept. 1, Freddie expanded the eligibility of some loans for open access, meaning you can use any lender.

While all Cenlar loans may not be eligible for HARP, you at least stand a better chance of being eligible under the new HARP rules. Our refinance was rejected by Freddie in 2010 because of pool insurance but was approved in December 2011.

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Review
#292372 Review #292372 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Huntsville, Alabama: CHARGING 19.95 PER MONTH SERVICE CHARGE

It should and probably is against the law for CENLAR to charge 19.95 a month to home owners that had nothing to do with CENLAR aquiring their mortgages in the first place. Class action suit???? Just think about it, when Taylor, Bean and Whitaker went out of business and the powers that be assigned TBW loans to CENLAR, how many loans are they now collecting interest from and they have the audacity to add a 19.95 service charge. 19.95 times how many loans? Is this legal?? Greed will be their downfall as well. We should all just refinance at lower rates and see where CENLAR's income comes from then!
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Review
#292183 Review #292183 is a subjective opinion of poster.

CENLAR stealing from the disenfranchised!

I was two months ahead in my mortgage payments when CENLAR bought from TBW. The payments were never applied to the new CENLAR account. They claimed that TBW kept the money and to go after them for recovery. Yeah, right. I chased after both companies for a year trying to get those payments and they just spun me in circles... Your elected people give the wink as their financial buddies rob and make fools of us. Then they tell lie after lie to cover up their tricks. I read Orwell's 1984. Those animals would say, "I don't think this was the way it was meant to be." Americans, we are in deep ***..
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Review
#292096 Review #292096 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Las Vegas, Nevada: They Swindled us out of our homes thru bad loan practices and lies!

Brought Our home more than nine Year ago ! Invested a lot of money in up Grades in Our home! They said you can never go wrong buying a home , You would always have money! Well that was a lie! Our Property was worth about $580,000,000.00 And now they tell you it right back where we started 291! How is that? So my husband ask for a Modification ? To at least get a even trade! And there answer is No ! Brought Our home more than nine Year ago ! Invested a lot of money in up Grades in Our home! They said you can never go wrong buying a home , You would always have money! Well that was a lie! Our Property was worth about $580,000,000.00 And now they tell you it right back where we started 291! How is that? So my husband ask for a Modification ? To at least get a even trade! And there answer is No ! This is highway robbery ! Candice Allen From , Cenlar was Helping us , but she was useless ! How can they take what you have invested in and say its completely OK !This is highway robbery ! Candice Allen From , Cenlar was Helping us , but she was useless ! How can they take what you have invested in and say its completely OK !
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3 comments
Anonymous
#430814

Im confused, you wanted a loan modification because you wanted to get an even trade?

Are you aware that just because you put 1k into your house for improvements does not mean your house increases in value by 1k?

Honestly, your rant is more of a declaration of your incompetence with understanding the housing market, financial decisions and what loan modifications are for. Since it doesn't sound like you were hurting with your excellent credit and exorbitant amount of money spent on your home, then you most likely would not qualify for a loan modification.

I'm still unclear what CENLAR did to swindle you and exactly how they took your home.

Now, if you borrowed against your inflated estimated value of your home during the good times, well then- that speaks loads to your financial competence.

BTW- My mortgage has been handled by CENLAR since we got it and my only complaint is they wont take our weekly payments!

Anonymous
#414211

Oh yes ! Its bad when you have spent that much plus in your home and it your nest egg !

And you paid 291 at the beginning! It had doubled in value over the years ! So all we were asking for was a modification and we were turned down ! So is it ok take the investments that we have built !

But you have to continue paying their money ! Your money does not count!!

Consumer A
#412173

Wow, 580 million ain't bad.

Anyway, exactly *who* are blaming here for your home being worth less than it was? You DO realize the entire housing market crashed, yes?

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Review
#290194 Review #290194 is a subjective opinion of poster.
Service
Cenlar Loan

Why does Cenlar charge $12 for an online payment.....

.....but if I send them the same $1400 check in the mail and some *** has to HANDLE IT it's free!!!???? Well F Cenlar because I learned how to get around their *** $12 fee and that is to set up the payment through CHASE - then it costs me nothing... I REALLY HATE CENLAR!!! They took over my loan when TB&W closed their doors suddenly. Cenlar employees are just as ignorant as TB&W and they rarely speak English!! I hope they get caught doing something illegal and the top dogs get thrown in jail! There is NOTHING I like about Cenlar!
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2 comments
Anonymous
#681161

They have never charged me an online fee and we use to have TBW as well. I DO however hate that they "require" $900 in excess escrow that is OUR money. We are getting away from Cenlar ASAP.

Anonymous
#439226

Did Cenlar when you mailed them your payment misapply your funds, lose your check, or cash it and never apply it. That is what happened to us.

Then we started paying online. It was free until the FTC/FBI let them lose then they started charging. Now they try to debit an account we do not even give them information for.

WTF Cenlar? I filed an FTC Complaint and now I am sending them a qualified written request.

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Review
#288863 Review #288863 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar changed my payment amount, opened up bogas escrow account,

TBW sold my mortgage to Cenlar. They in turn put an escrow account against it, said it was to pay my property tax. The town hall has no record of there payment. Well I want to there cancled check. On my first call I was told a wire transfer had been sent. My town doesn't accept wired money. On to call 2 . Now the payment was suddenly a writen check. Well I want to see the cancled check. Call 3 The check was made out to a condo coplex some were . So why am I being asked to payfor it. to sum up. I am shorting my payments to my original loan amount. After all I signed twenty pieces of paper to get it. They raised the amount just because no one can stop them ? The escrow account is still agianst my mortgage. I have yet to get an e mail of the cancled check.
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Review
#288561 Review #288561 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar bank

Had TBW. Got assigned cenlar. Did loan modification with them. Took Approximately 11 months. Upon 3rd payment after modification being Approved I called them on January 11 2012 to make payment. They said I'm in default. This would be Decembers payment. I consider this to be a Deceptive practice to charge late fees and or take possession of my House. I have made every payment. As everyone knows if you don't Make your trial payments they take your house. Also just received Check for 1400.00 from them for overpayment of escrow. Banks do not Send you these refunds if your loan is delinquent. This IS the worst bank I have ever had a home loan with. They are criminals.BTW I mailed them A payment too. Also they asked me if I can afford this house. What @$$Holes....yes I can and they cannot have my house!!!!!
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1 comment
Anonymous
#491088

Hi there, I feel some of your pain. I have been helping my elderly parents as they have applied for a loan modification through CENLAR...

we began the process over 18 months ago, and still have no final word from them!

It's very frustrating, and honestly I am not sure what to do. :roll

Review
#288379 Review #288379 is a subjective opinion of poster.
Service
Cenlar Loan Modification
Loss
$667