Anonymous
map-marker Philadelphia, Pennsylvania

Contact info for the Executives at Cenlar:

Don't mess around with 1-800-call-India phone numbers for customer service. Send certified letters to the source to get a response: http://www.njbankers.com/source/Members/paStaffDisplay.cfm?id=474&Section=Member_Directory
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Anonymous
map-marker Los Angeles, California

Cenlar-Lawsuit for harassment

2009 took over loan from BK Taylor-Bean Whittaker. 2010 called us and sent letter needing proof of our payment to TBW for August/September 2009. We sent them bank statements for those 2 months. They called us 10 more times within the next 4 months repeating the request which we had already supplied. Then they sent us a letter stating that the statements were incomplete and that they needed the actual front and backside of our checks plus a written statement from Wells Fargo (our bank) stating that the money was taken out of our account for this purpose. I believe that their actions are in fact criminal and that they should really be investigated accordingly!
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3 comments
Guest

I was a TBW customer I have always made my payments on time but when Cenlar took over in August/September of 2009 they claimed I had missed September's payment. I had no idea until August/September of 2010 when I tried to refinance my mortgage and found out the they had me on a 30 day rolling and were not reporting to the Credit Bureaus.

Never once did I receive a late notice if I had I could have make the payment. I feel they lost my payment and now I have to suffer. Because of Cenlar I am not able to refinance my home.

I will join anyone that does a Class Act Suite agianst them. elizabeth.marshall@***.com.

Guest

we just received a call last night telling us the same thing!!!! We also had TBW and made our payments to them electronically through Aug.

09. Now, 11-23-10 Cenlar is saying that we did not make our Aug. 09 payment!!!! We have never received a late notice, phone call or late payment charge from them until the call last night!!!!

We have never been able to access their website and now they are wanting us to prove we paid our 8-09 payment!!!! They are crooks! We've struggled along like everyone else in this economy to maintain our good credit and have never been late on a payment.

This is pure harrassment and a scam! If there is a class action suit against them we want to join in!!!!

Guest

We were a TBW loan taken over by CENLAR as well. We have made our payments on time for the past year since we rec'd instructions from CENLAR on pymt.

We got a call from a CENLAR rep tonight telling us that we were behind on our payments. When I told her that was incorrect, she said let me see, says here you didn't make a payment during the transition period for the loan in OCT 2009!!

A year later? This is absurd They didn't like my response from there :)

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Aleria Lmb
map-marker Chicago, Illinois

Are they pocketing my money?

I was once a TB&W costumer as well. Never had any problems with them.

I didn't ask for cenlar to take over my loan. Long story short, Cenlar is taking my payments, cashing the checks and not applying the payments to my loan, are they pocketing the money? They keep telling me that I never made my last payment to TB&W which has been almost a year now, which I did and have the cancelled checks. They are stating that there are only patments I haven't made which I have cancelled checks for as well.

I have faxed them the proof over and over but yet they still are sending me certified letters telling me they are going to foreclose.

They do not call back when they say they will, they do not pay taxes on time and now the newest thing...since they haven't applied my payments they are showing a deficit in my escrow and now my payment has gone up over $100.00. They have completely ruined my credit so I can't refinance because it shows that I am more than 3 payments behind. I have told them every time I have talked to them that I have the proof in my hand that I have made my payments yet they keep saying that I didn't make them. I know I won't get any of the escrow problem resolved before October when my payments i supposed to go up.

What do I do?

I am going to contact a lawyer. Nobody should have to go through any of this!!

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8 comments
Guest

YEs they are probably pocketing your money. I like so many others had the same issues with Cenlar after TB&W.

They actually did not pay our taxes for a year on top of numerous other issues. I can't tell you how many hours and days I worked getting proof together about our escrow and taxes, only to have a customer service rep tell me and I quote" Yeah, it looks like $1800 is missing somewhere, but good luck getting it back your dealing with the government now". He then followed with your mortgage is going up $300 to cover the shortage in your escrow. It is a hopless feeling fighting these people and no one on a higher level seems to care that 1000's of people are being ripped off by this company.

The feds may have shut down TB&W, but Cenlar is just as if not more crooked ....where are the feds now.

It has taken a few years but we are actually signing refinance papers tonight, and getting away from this company...Thank you JESUS. Good luck to all.

Guest

I to was in the same situation as many of the other posts..."missed payments, they cashed a check and then said I did not pay??, and not I filed a claim from my insurance company (USAA=GOOD). CENLAR refused to send me the REQUIRED papers to sign and send back with a $5500 check.

The check was endorsed by my wife and myself, paper work signed, everything was wrapped up neat and sent overnight. the package was sent to my contractor (with the check)because he forgot to sign something. Good thing my contractor is honest and told me what happened instead of signing the check and scamming everyone. After he overnighted the package back, they sent it to me?!?

because the check was not signed?????THE CHECK WAS SIGNED!!! exept by them? It is definatly time to find a new company. No results of the 10 times I called, NOT WILLING TO HELP A PAYING CUSTOMER.

Maybe ENRON would rather have by business. Atleast I know where my money would be going...Good luck to everyone else

Guest

there are just hundreds and hundreds of complaints on the computer against Cenlar!!! Here is a suggestion that worked for me when I had a problem with a major company years ago.

They would not straighten out a situation that was of their doing and I repeatedly called and wrote to them. I finally told them that I was going to come to their headquarters with a group of complaintants carrying picket signs stating how we were being treated to march in front of their offices. We were also going to notify the press and the local TV stations in advance of our march. My problem was solved within a day!!!

Perhaps we can pick a date and converge on CENLAR! Would like your comments!

Guest

i believe you. i think the same too, they are pocketing the money.

please update us. thanks.

Guest

Here is an update, I have contacted my State's Attorney General's office, the Federal Trade Commission, the Comptroller of Currency, the Office of Thrift Supervision which is part of the US Treasury, the Better Business Bureau, and the CBS News Investigative Team. I'm not screwing around with these people anymore.

One thing I forgot to mention in some of my complaints is that they have sent someone to my home a few months ago to put a note on my door to contact them.

That was waaayyy out of line, no excuse for that. I'll let you all know what happens with everyone I've contacted.

Guest

Thanks "Oh No" and "Kristin" for your support. I, too, am one of those people that cannot stand it when people run to a lawyer for everything and I try to avoid that in any situation, but I think in this case it has some merit.

I got on a bunch of other sites today re: this mortgage company and there are sooo many people going through the same thing or worse and it terrifies me. But thanks again for your comments.

Guest

I can certainly see why you are mad (probably an understatement). You really need to contact a lawyer!!

If you have proof, it should be an easy case. Please update us!

Guest

I am not a big advocate of people calling lawyers everytime they feel effed over but in your case, call one! That is obvious fraud. You have proof that you made the payments they should honor that.

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Anonymous
map-marker Boston, Massachusetts

CENLAR won't help with HARP Refinancing!!!

We are trying to refinance our mortgage that CENLAR acquired from Taylor, Bean & Whitaker into the Housing Affordability Refinance Program (HARP), but CENLAR is utterly useless.

CENLAR told us that we were viable to have our loan refinanced and told us to contact one of two banks they are working with on HARP refinancing. The first bank won't write a loan for the state where our home is, and the second bank tells us that our loan is not on CENLAR's list of approved loans for refinancing.

I have spent three weeks, 40 hours and 65 phone calls to CENLAR and the bank trying to get an explanation but to no avail.

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16 comments
Guest

I'm starting a class action against them, not to get even; but to bring them to justice and to stop them from the fraud. If you're interested, please contact me.

mariaceliaruiz@***.com. Our goal is to have at least 100.

Guest

If you think you have it bad have a house fire and try to get your money from them to do work on your house. Had to send insurance check to them to release.

Bunch of liars at cenlar. Said they haven't decided if they will release remainder of money to me or put on my principle.

Ive paid on time they are stealing from me. Sick and tired of the runaround.

Guest

I am a former tbw customer who is now with cenlar. I am in the middle of a harp refi through another lender.

They are saying it is with *underwriting* and looking like it will go through. They have requested document after document and I have complied.

6 months in and no closing date. anxiously waiting in GA

Guest
reply icon Replying to comment of Guest-550806

I am going through the same thing, it's paperwork after paperwork, they also said don't pay the house payment, now it's 30 days late. The loan officer has no clue and told me a bunch of lies.

Right now I'm in a mess with trying to catch up with all the payments. The loan officer and underwriter need to get on the same page.

Thomas W Qdj

Anyone have a congressional contact to get our loans moved from CENLAR so that we can use Obama's HARP II? CENLAR does not own our loans, they just service them for the government.

It will be almost impossible to get HARP II loans that everyone else is getting unless we are moved to a full service company that does loan origination. Taylor Bean & Whitaker victims unite!

Guest

How does Cenlar have the nerve to mention the hamp program in their automated information as if they actually support this and grant loan mods! All this program did was give the bank money to pay their *** employees to push around an enormous waste of paperwork and time.

Truely screwing with people's lives. I applied for a loan mod that i qualified for after a job loss, and Cenlar accepted the package and then week after week, month after month went by. I have a follow up call log a page long. I tried several times to get more of an answer then its "pending approval" and would never get to speak to who was in charge of my case.

I wonder if their tune would change if it was my lawyer calling. In the end, after i wasted over 6 months the send a letter that i was denied because i was current on my loan, ( which i was advised to be by their representative or they would consider me high risk to default on the mod) and secondly that my mortgage holder did not participate in this program! Really, it took them 6 months to tell me that.

Who is running this company? My loan was sold early on by another bank and now I feel like one of Celars hostages!

Guest

I lost my job back in December and called Cenlar in regard to a Hardship program. They referred me straight to Ocwen which is a dept collector.

I have never been behind on my mortgage loan so why they would refer me to those people is a mistery. Then they turned my request for a loan modification over to Bayview Loan Servicing.

They are going to send me paper work to sign and I am not signing anything after what scam artist they are all though I need my loan modified so i can afford my payments. It's terriable that people are seeking help and not getting it - instead they are getting scammed out of there own house.

Guest

I have run into the same issues they keep saying it'll take 60 to 90 days to review the paper work for the modification, yet at the same time would not except payments and have started foreclosure proceedings on my home. i am a single working father who has primary custody of my 8yr old son and 5 yr old daughter and this is insane!

i have approx $30,000 worth of equity in the home and they are sitting on approx. $10,000 in an escrow acct for the home.

how is this legal? :(

Erin M Mbc

Cenlar doesn't refinance loans ... they are a bank, but a subservicer ...

so they dont originate any loans ...

if you want to try for the HARP program you need to contact Freddie Mac directly! do your own research and stop waiting for the "mortgage company" to save you

Guest

I am in total agreement. I was a TBW customer... have invested numerous calls, and an inordinate amount of time on the phone with Cenlar, who has been totally useless helping with HARP refinancing.

Numerous calls to customer service suggested banks that do not support non-existing accounts... and then actually suggested that I do a short-sale!!!!!!!!

I have NEVER been late on my mortgage, am a victim of the re-sale of loans (TBW was NOT the original owner of the loan)... and now, where there is potential help, NOTHING....

I am totally frustrated... this is not what the President was trying to do.... FOR SURE!

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Anonymous
map-marker Seattle, Washington

CENLAR is a P.O.S. company with H.U.A.

Cenlar took over for taylor bean and whitaker, and ever since then the harrasment has started. If I wanted harrasment I would have asked for it. You know what else? This company had the odasity to ask my son for house payments. He thinks he is loosing his home. They were very rude to him, and to us. They do not send statements, payment coupons or work with us in any way. Very cut-throat and un-human. Very much just a pathetic carbon based machine. We will get away from them I swear it! Perhaps the most pathetic company I have ever been made to deal with. I have never felt more un-welcome in my own home than I do now. My family and I are at our wits end, and pissed off.
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Anonymous
map-marker Glendale, California

Cenlar servicing illegal loans

I got a refinance loan from Lend American a month before they were shut down by the feds. Lend America did not payoff Citimortgage in the deal. Now Cenlar is trying to collect payment on that loan and it has sent me foreclosure notices and put bad marks on my credit. I have continued to pay Citimortage monthly payments because the loan was never funded. In the process, I have lost 3 mortgage payments and now have to get a lawyer to straighten things out. It has been a year! Cenlar should not have accepted that illegal loan and has been unable to deal with the problem for a year. They say their fraud department is working on it, but I have never received any contact from them for 6 months.
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Vivian H Abr
map-marker Washington, District Of Columbia

Cenlar adding charges INsurance and taxes to my loan when I already have it on my own.

I also have had Insurance and taxes added to my Mortage with Cenlar and amy having trouble getting anyone to assist me.My Ins Agency has faxed and sent them the info twice, that proves I have the coverage and now they have adde more monthly payment to my mortage. The ignore all the information ,I have read the same issues with others concenring Cenlar and tbis that were Taylor Bean and Whitker customers before we got shuttled off to Cenclar on this site and need to know if anyone has found help or can advise me what to do please.
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Anonymous
map-marker Holtsville, New York

Cenlar?????

Please tell me if ANYONE knows about a law suit against CENLAR or anything that will TAKE THESE PEOPLE TO COURT or JAIL (in the USA,India) I had to call,call,call and call to get back insurance money on my loan for my home I had a TWB LOAN and these Butt Heads took it over and I now live in *** with problems with these Butt Heads Let start talking about these Butt Heads on FACEBOOK,MYSPACE and other web sites and get a group of us to get these Butt Heads Power To The People !o
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2 comments
Guest

Did you get a response regarding a Class Action suit against CELNAR? I also have a laundry list of issuse with CELNAR.

I cant refinace out of this bad loan due to their lack of Credit reporting. Grrr Please let me know if there is an attorney willing to take them on.

Guest

I agree let me know if you know anything , They have not reported my mortgage

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wilsonrand
map-marker San Diego, California

Need to join class action against Cenlar - Central Fraud Adminstration and Robbery

If anyone knows the law firm handling the class action against Cenlar (I've heard people mentioning one), please contact me at wilsonrand@***.com. I want to contact them directly.

These people are crooks. It's not hard to see why... when I asked them why I was being charged for something I never agreed to pay for and don't want, they simply replied that it was a "force payment." OK, so that's the mentality we're dealing with, huh? They're just begging to be sued.

Let's oblige them.

I could see them charging people an additional hundred bucks here, fifty bucks there, hoping no one would notice. But these people want to raise my monthly mortgage payment by nearly fifty percent!!! If that isn't just totally unscrupulous, fearless, shameless greed, I don't know what is.

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25 comments
Azelia Arh

I would like to start a lawsuit. Has anyone yet.

email me please whittonrealty@***.net. TY Julie

Guest

CENLAR is a corrupt and unscrupulous company that needs to have as many lawsuits and documented complaints filed agsinst them as possible. Use the names of everyone that works for them you can in the complaints.

Also anyone having an issue with them should file written complaints with both their senators and local congressional representatives and file complaints with city leaders as well. Additionally, file complaints with your state attorney general, and regional office of the federal reserve. File complaints with banking and commerce commities of congress. The more formal complaints and trouble that citizen can make for them and their emploees the better.

Type out your complaints, send them to every agency you can. Do it in groups as well if possible, follow up with calls, letters and emails to document it with all agencies and representatives to hold them accountable to respond. If there are any news reporters that handle consumer fraud and abuse use them and write complaints to them as well. The more documented complaints the better.

In time some law firm may realize they can make money representing the public in a class action lawsuits. Invest the time, don't stop, keep writing even if the agency says they can't help, overwhelm them with complaints, and keep every response you get. Forward them to the the Whitehouse and President, let him know how we are being bullied, abused, extorted, victimized by a company that is handling government backed loans, and operating with government endorsement.

Hold everyone accountable in writing. And don't give up, dont stop fighting, it may seem like we are getting nowhere but if we all keep chipping away, the criminal house of CENLAR will fall.

Guest
reply icon Replying to comment of Guest-727032

I read ur complaint on line, Also asking how to bring a law suit against Cinlar, I would like to know if u got anywhere, since also I’m looking to sue these frauds, Plz if u have heard or know anything, contact me right away, hopefully we will prevail against these thieves. Thanks man and wish u a Happy Healthy New Year..

Guest

SOMEONE PLEASE START A LAW SUIT AND EMAIL ME ME AT JLRP2@***.COM

Guest
reply icon Replying to comment of Guest-559117

I read ur complaint on line, Also asking how to bring a law suit against Cinlar, I would like to know if u got anywhere, since also I’m looking to sue these frauds, Plz if u have heard or know anything, contact me right away, hopefully we will prevail against these thieves. Thanks man and wish u a Happy Healthy New Year..

Guest

Had a loan with TBW, then it went to cenlar. Had nothing but problems with them.

I tried for months to get them to help with modification or refinance, again nothing but problems. Then, I tried to get another mortgage company to do refi. Cenlar was a pain with trying to get my loan paid off. Finally got my refi closed and low and behold cenlar sends me a payment book for my new loan.

Complete and utter BS! I am absolutely pissed!

Guest
reply icon Replying to comment of Guest-553021

They are a horrible company! They have almost made me lose my home due to their error (misapplied funds to a DIFFERENT mortgage holders account!) and they did not complete the modification I applied for 2 years ago....We need a class action lawsuit against them immediately!

My loan was also sold to them a few years ago.....my original mortgage loan company was Guaranty Bank. I have had nothing but trouble from this company ever since my loan was sold to them.

Also, they NEVER answer their phones, I have been put into voicemails over and over again and when I do reach someone in customer service they pass me around to different departments. It has been so frustrating and devastating to me and my family to be on the *** of homelessness due to no fault of our own!

Guest
reply icon Replying to comment of Guest-1513704

Please email me at thelearninglenz@***.com. I am having problems and they are pushing a wrongful foreclosure.

I'm looking for as much information as I can. How did things turn out for you?

Guest
reply icon Replying to comment of Guest-1513704

I read ur complaint on line, Also asking how to bring a law suit against Cinlar, I would like to know if u got anywhere, since also I’m looking to sue these frauds, Plz if u have heard or know anything, contact me right away, hopefully we will prevail against these thieves. Thanks man and wish u a Happy Healthy New Year..

Guest

Had a loan with TBW, then it went to cenlar. Had nothing but problems with them.

I tried for months to get them to help with modification or refinance, again nothing but problems. Then, I tried to get another mortgage company to do refi. Cenlar was a pain with trying to get my loan paid off. Finally got my refi closed and low and behold cenlar sends me a payment book for my new loan.

Complete and utter BS! I am absolutely pissed!

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Christoph Wcw
map-marker District Heights, Maryland

Rejected Loan Modification Request

I submitted a loan modification request July 2009 and did not receive a response back from CENLAR until February 2010 beacause the CENLAR representatives said that they had a backlog on loan modification requests. Well, the rejection that I received indicated that I did not have enough money.

Go Figure! The reason for the loan modification request was to get my loan modified because there was a change to my income. To date, I have not received any assistance from this company. Instead, they insisted that I continue t pay my loan.

Everytime that I called, I gota different response. I can never get clear direction on how to get a modificatio to my loan.

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5 comments
Guest

cenlar foreclosed my because a change in salary 9/2017 after months of asking for a modification(disable vet)

Guest

hello, how are you doing. I am very happy today and good news i got money from the deaf and hard of hearing commission that help the deaf people.

i got $200,000 delivered to me cash and the man told me you won, too. I saw your name and that is why I want to know if you have gotten money too from the man.

you have not gotten yet from the man screen name is rodstan18@***.com. I am happy and I am assure you will happy too.

Erin M Mbc

in order to get a loan mod ... especially when you have a fannie mae, freddie mac, or fha loan, your lender has to be able to balance all of your expenses and be able to get your mortgage payment down to a rate where you can afford to pay it and the rest of your bills.

if you dont make enough money they cant get it down to a rate where you can afford to pay it and the rest of your expenses. i mean they cant make it free! i think sometimes people like to point the finger at the mortgage company when its really the federal gov't that makes the rules.

if its that bad then maybe you really cant afford the house and need to let it go ... #imjustsayin ...

Guest
reply icon Replying to comment of Erin M Mbc

Edna I am a loan modification underwriter 2nd level reviewer which included reviewing self employed Borrower and overturning initial decline loan modification, when I applied for a loan modification with this company I was rejected, I think due to the backlog and hiring more people, the majority of the reviewer did not have experience in the mortgage industry with loss mitigation and therefore did not know how to qualify the Borrower based on guideline, waterfall methods, maybe they should use more resources or try and participate in programs that allow principal reduction

Guest

I have been working on my loan mod with them to no success. i started aug 2009, and until now, feb 2011, i have not gotten any cooperation from them.

my house was on TSales scheduled july 2010, and i have been postponing. i filed bk already for the last attempt to postpone.

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Anonymous
map-marker Springfield, Virginia

Cenlar and flood insurance

You can't make this stuff up...

Cenlar (which has to be the perfect name for a stereotypical evil mega-corporation) has sent me a letter saying I need to increase the coverage on my condo's flood insurance by 111k. No proof, no supporting documentation, no due date; just a threat that if I don't comply they'll tack on their own flood insurance premium to my loan.

This is such a blatantly transparent attempt to squeeze money out of me. Did I mention the condo is in a tower on the 14th floor?! Big risk for flooding...

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1 comment
Guest

I am going through this exact scenario at the moment. They added the flood insurance without even sending a notification to me.

Anonymous
map-marker Phoenix, Arizona

Cenlar info and public press release with CEO name

http://www.cenlar.com/pressrelease.asp?PressReleaseNumber=125 I have read quite a bit of the complaints on Cenlar. I am also a frustrated customer of theirs. Albeit, I am falling behind in my 30 year mortgage commitment for my home due to the fact that I have been unemployed for 15 months and I am now behind 3 months in payments,anyway I found the above website address you can copy and paste in your search bar. Write to the gentlemen's name in this public press release. Like many company's I am sure that the email address is like the email address we respond to for the customer service division. Whew, I hope they get a slew of emails from their customers.
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Anonymous
map-marker Dallas, Texas

Here we go again !

These people are idiots! Everytime I call I am told that they need yet another type of document OR more money. We have yet to get the document we requested back in March. Always another excuse, another story. We did however receive a empty envelope the other day and are now being told that we have to pay an additional $10 to get them to fax the document that should have been in the envelope. My comment, if you had done your job and put the document in the envelope, there would be no need to fax anything. Floor Supervisor Jeff in India....don't expect him to keep his word because he puts the blame on the mail room. Teresa in New Jersery....don't expect too much from her either because she failed to mention the $10 fee so the second requested document never went out. Paulette...don't expect anything out of her, she won't do anyting but read her script. Judy the supervisor in New Jersery...again, don't expect her to go out of her way to help a customer that has obvioulsy been lied to and ingnored for 3 months because all she will tell you is that the address you state is incorrect. Oh wait, she finally found where their records were changed and there was no reason stated why the address was changed. An apppology? Never! Bottom line, 3 months later and still no document.
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Anonymous
map-marker Marlton, New Jersey

Never able to help

Every time I call cenlar for help with my mortgage they are unable to help me. I would like to modify my mortgage or get some type of help but they say they only take payments. It is not my fault Taylor Bean and whitaker went bankrupt why should i have to pay all the fees again to refinance . I do not think it is fair to call my mortgage comapny and not be serviced. I contacted taylor bean and Whitaker for a modification and never received a response and now Cenlar cannot help either. Where is someone suppose to go to get help?????
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1 comment
james b Zkz

Somebody has got to be out there that can help sort through this madness.Just dont know which way to turn anymore. I too was a tbw client and my mortgage went up because they went belly up?Doesnt make much sense does it?

RSoph
map-marker Boston, Massachusetts

Cenlar...No Help, No Cust. Service, Nothing...

Please, can someone help me. We are going through the exact same thing that, it seems, everyone else is complaining about.

We have been in our home for 7 years now. Never had one complain or anything with TBW. Now that Cenlar took over, all of the sudden my mortgage payments went up by 300 a month, due to taxes and insurance costs. The thing is, I pay outside insurance.

Why are they claiming that they are paying it when I pay it, outside. I called, faxed, yelled, hung up numerous times over the last three months. My wife did, too. I'm pretty much at the end here...I don't know what else to do.

Any suggestions? Any help at all would be very greatly appreciated. But I'm pretty much full of the BS that has been shoved down my throat in the last 3-4 months. I'm thinking of calling the Fox news team and have Hank check these clowns out.

All I know is, I will not be paying these people an addional 300 bucks a month when I didn't agree to it. Someone please give me any help...who can I call?

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2 comments
Guest

I dealt with them everyday for 9 months with customer service LIES!! Everyone of them said that they could assist and still have done nothing...As well my loan is Not on my credit report??? Scary what is really happening?

Guest

Ask for a supervisor..Always work...

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