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Cenlar is a horrible company.

Cenlar is definitely a joke! They don't have a record of my payment that was made over a year ago and now demand me to send them proof of payment. What the heck? It's over a year ago...why they never inform me?? I found out because they said they said I still owe the most recent month's payment, which they already received. I closed the bank they used to pay them and was concerned that I couldn't get the information they need, which means I have to pay an extra monthly payment...the one I already paid and they lost record of. Luckily I have the bank statement that shows the payment. They shouldn't have lost that information in the first place. They also lost my insurance coverage statement and ordered one that costs over a thousand for a year coverage. How ridiculous!! The coverage should cost only about $300/year. Unbelievable!!! Not only that, the coverage was in the past...They are unorganized. They blame the customers instead of taking their work seriously and be responsible for their imcompetency. Seriously...we all should do something about their poor service.....it's our rights to demand as much.
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3 comments
christine H
#273893

Read the Consumer Protection Act...Tell Cenlar "NO, more calls, put it in writing." Send Cenlar a certified return receipt letter from PO, stating the same, with proof of payment or whatever your dispute is, end of story. Tell Cenlar, you bother me anymore you will be paying me instead of me paying you and watch the tables turn..

We need to know our rights this whole TB&W made us victims/become empowered,cut their virtual umbilical cord (IE. phone)

Then as ONE VOICE we need to REACH out and touch Cenlar where it hurts their pocketbooks called investors with a class action suit...join me cbhart21@yahoo.com (not a lawyer)

Anonymous
#271040

They keep telling me I'm a month behing because of the TBW bankruptcy. I've even faxed them the proof that it was taken from my checking account. They still keep telling my I'm a month behind and send threatening letters and call on a daily basis.

Anonymous
#270432

That happened to me as well. I got a call from them stating that I was three months behind on the mortgage for my lake house.

I am a former TBW customer and when they went belly up, I talked to someone at Cenlar who said they could not handle the processing from all of the loans they picked up. I told her my fear was that I would send them checks in, they would cash them and would never post to my account.

Sounds like that is exactly what happened -now they want me to go back to 2009 and prove that I sent them checks or online payments. They stink and I want them out of my life.

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Review
#219157 Review #219157 is a subjective opinion of poster.
Let me know if you are interested. I will contact attorneys and all that need to be done. Contact me at blondegurlinsc@yahoo.com if you are interested. These people have got to be stopped immediately. They have cheated and stole from so many people. Creating...
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6 comments
Anonymous
#323552

Just called the office of Shane Mendennall and was told they are no longer investigating this case, so dead end folks. I too thing it odd that a mortgage company requires additional insurance when you already have home owners insurance.

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#218135 Review #218135 is a subjective opinion of poster.

Cenlar review in Doylestown, Pennsylvania: Took my information and did nothing with it

I called to change the account my payment is debited from the lady which I could not understand took my information and said it was set my payment was still debited from the wrong account which was closed when i called them back they had no record of my call and told me I was supposed to call another # to take care of that. Why did the first lady not tell me that. Thanks Cenlar for screwing up my account due to your improperly trained employees. She also repeated the infor back to me to make sure it was right.
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#215735 Review #215735 is a subjective opinion of poster.

Contact info for the Executives at Cenlar:

Don't mess around with 1-800-call-India phone numbers for customer service. Send certified letters to the source to get a response: http://www.njbankers.com/source/Members/paStaffDisplay.cfm?id=474&Section=Member_Directory
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Review
#209291 Review #209291 is a subjective opinion of poster.

CENLAR is a P.O.S. company with H.U.A.

Cenlar took over for taylor bean and whitaker, and ever since then the harrasment has started. If I wanted harrasment I would have asked for it. You know what else? This company had the odasity to ask my son for house payments. He thinks he is loosing his home. They were very rude to him, and to us. They do not send statements, payment coupons or work with us in any way. Very cut-throat and un-human. Very much just a pathetic carbon based machine. We will get away from them I swear it! Perhaps the most pathetic company I have ever been made to deal with. I have never felt more un-welcome in my own home than I do now. My family and I are at our wits end, and pissed off.
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#203329 Review #203329 is a subjective opinion of poster.

Cenlar servicing illegal loans

I got a refinance loan from Lend American a month before they were shut down by the feds. Lend America did not payoff Citimortgage in the deal. Now Cenlar is trying to collect payment on that loan and it has sent me foreclosure notices and put bad marks on my credit. I have continued to pay Citimortage monthly payments because the loan was never funded. In the process, I have lost 3 mortgage payments and now have to get a lawyer to straighten things out. It has been a year! Cenlar should not have accepted that illegal loan and has been unable to deal with the problem for a year. They say their fraud department is working on it, but I have never received any contact from them for 6 months.
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#202900 Review #202900 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar-Lawsuit for harassment

2009 took over loan from BK Taylor-Bean Whittaker. 2010 called us and sent letter needing proof of our payment to TBW for August/September 2009. We sent them bank statements for those 2 months. They called us 10 more times within the next 4 months repeating the request which we had already supplied. Then they sent us a letter stating that the statements were incomplete and that they needed the actual front and backside of our checks plus a written statement from Wells Fargo (our bank) stating that the money was taken out of our account for this purpose. I believe that their actions are in fact criminal and that they should really be investigated accordingly!
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3 comments
Anonymous
#242580

I was a TBW customer I have always made my payments on time but when Cenlar took over in August/September of 2009 they claimed I had missed September's payment. I had no idea until August/September of 2010 when I tried to refinance my mortgage and found out the they had me on a 30 day rolling and were not reporting to the Credit Bureaus.

Never once did I receive a late notice if I had I could have make the payment. I feel they lost my payment and now I have to suffer. Because of Cenlar I am not able to refinance my home.

I will join anyone that does a Class Act Suite agianst them. elizabeth.marshall@amerisbank.com.

Anonymous
#215083

we just received a call last night telling us the same thing!!!! We also had TBW and made our payments to them electronically through Aug.

09. Now, 11-23-10 Cenlar is saying that we did not make our Aug. 09 payment!!!! We have never received a late notice, phone call or late payment charge from them until the call last night!!!!

We have never been able to access their website and now they are wanting us to prove we paid our 8-09 payment!!!! They are crooks! We've struggled along like everyone else in this economy to maintain our good credit and have never been late on a payment.

This is pure harrassment and a scam! If there is a class action suit against them we want to join in!!!!

Anonymous
#197852

We were a TBW loan taken over by CENLAR as well. We have made our payments on time for the past year since we rec'd instructions from CENLAR on pymt.

We got a call from a CENLAR rep tonight telling us that we were behind on our payments. When I told her that was incorrect, she said let me see, says here you didn't make a payment during the transition period for the loan in OCT 2009!!

A year later? This is absurd They didn't like my response from there :)

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#200492 Review #200492 is a subjective opinion of poster.

Cenlar?????

Please tell me if ANYONE knows about a law suit against CENLAR or anything that will TAKE THESE PEOPLE TO COURT or JAIL (in the USA,India) I had to call,call,call and call to get back insurance money on my loan for my home I had a TWB LOAN and these Butt Heads took it over and I now live in *** with problems with these Butt Heads Let start talking about these Butt Heads on FACEBOOK,MYSPACE and other web sites and get a group of us to get these Butt Heads Power To The People !o
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2 comments
Anonymous
#207513

Did you get a response regarding a Class Action suit against CELNAR? I also have a laundry list of issuse with CELNAR.

I cant refinace out of this bad loan due to their lack of Credit reporting. Grrr Please let me know if there is an attorney willing to take them on.

Anonymous
#190751

I agree let me know if you know anything , They have not reported my mortgage

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Review
#198318 Review #198318 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar adding charges INsurance and taxes to my loan when I already have it on my own.

I also have had Insurance and taxes added to my Mortage with Cenlar and amy having trouble getting anyone to assist me.My Ins Agency has faxed and sent them the info twice, that proves I have the coverage and now they have adde more monthly payment to my mortage. The ignore all the information ,I have read the same issues with others concenring Cenlar and tbis that were Taylor Bean and Whitker customers before we got shuttled off to Cenclar on this site and need to know if anyone has found help or can advise me what to do please.
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#194089 Review #194089 is a subjective opinion of poster.
Service
Cenlar Loan
I was once a TB&W costumer as well. Never had any problems with them. I didn't ask for cenlar to take over my loan. Long story short, Cenlar is taking my payments, cashing the checks and not applying the payments to my loan, are they pocketing the money? They...
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8 comments
Anonymous
#375676

YEs they are probably pocketing your money. I like so many others had the same issues with Cenlar after TB&W.

They actually did not pay our taxes for a year on top of numerous other issues. I can't tell you how many hours and days I worked getting proof together about our escrow and taxes, only to have a customer service rep tell me and I quote" Yeah, it looks like $1800 is missing somewhere, but good luck getting it back your dealing with the government now". He then followed with your mortgage is going up $300 to cover the shortage in your escrow. It is a hopless feeling fighting these people and no one on a higher level seems to care that 1000's of people are being ripped off by this company.

The feds may have shut down TB&W, but Cenlar is just as if not more crooked ....where are the feds now.

It has taken a few years but we are actually signing refinance papers tonight, and getting away from this company...Thank you JESUS. Good luck to all.

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#193575 Review #193575 is a subjective opinion of poster.
Service
Cenlar Mortgage