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You can't make this stuff up... Cenlar (which has to be the perfect name for a stereotypical evil mega-corporation) has sent me a letter saying I need to increase the coverage on my condo's flood insurance by 111k. No proof, no supporting documentation, no due date;...
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1 comment
Anonymous
#1365749

I am going through this exact scenario at the moment. They added the flood insurance without even sending a notification to me.

Review
#190072 Review #190072 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar info and public press release with CEO name

http://www.cenlar.com/pressrelease.asp?PressReleaseNumber=125 I have read quite a bit of the complaints on Cenlar. I am also a frustrated customer of theirs. Albeit, I am falling behind in my 30 year mortgage commitment for my home due to the fact that I have been unemployed for 15 months and I am now behind 3 months in payments,anyway I found the above website address you can copy and paste in your search bar. Write to the gentlemen's name in this public press release. Like many company's I am sure that the email address is like the email address we respond to for the customer service division. Whew, I hope they get a slew of emails from their customers.
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#187262 Review #187262 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar review in Panama City, Florida: Tried to raise my mortgage payment $300 a month, in short, trying to steal money from me

cenlar is a rip off and trying to steal money from people, the tried to increase my payment $300 because they took it upon themselves to pay my homeowners insurance, which i had been paying myself for the past three yrs, while i was with TB&W. they overpaid them $600 and was refunded however they tried to say i got the money, well ha ha i have a copy of the check TB&W received from universal property casualty insurace, they tried to say they didn't receive my may payment, however, my bank says otherwise, the check had cleared. they need to be put out of business
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2 comments
Anonymous
#525329

Since CENLAR took our loan from TB&W, they caused us to loose our home insurance, the first year they took over and the second year we almost lost it again, I had to make calls between CENLAR and our insurance company and follow up to make sure the payment was taken care of. They were also sent update information on our account for three years in a row and they still haven't corrected this information on their system and everytime I talk to them they say, "Send us this information so we can correct it" and it never happens!

Anonymous
#182150

They did the same to us. We paid our premium, but the insurance company sent us back a check saying that it was already paid??

Did some checking on this and found out Cenlar payed it. We have never had a esrow actt. on our morgage and now they've charged our acct. We have contacted them 3 times and requested a letter stating that this was payed buy accident on their part and that the money sent to them by us will be credited to our acct.

and back interest will be reimbursed to us (we pay an extra $200 per month toward principal that they are using toward escro). They still have not sent the letter. We've contacted a lawer on this matter.

Hope they can do more than us. Told them to say high to (hello my name is George for us)

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#185475 Review #185475 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Marlton, New Jersey: Never able to help

Every time I call cenlar for help with my mortgage they are unable to help me. I would like to modify my mortgage or get some type of help but they say they only take payments. It is not my fault Taylor Bean and whitaker went bankrupt why should i have to pay all the fees again to refinance . I do not think it is fair to call my mortgage comapny and not be serviced. I contacted taylor bean and Whitaker for a modification and never received a response and now Cenlar cannot help either. Where is someone suppose to go to get help?????
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1 comment
james b
#171453

Somebody has got to be out there that can help sort through this madness.Just dont know which way to turn anymore. I too was a tbw client and my mortgage went up because they went belly up?Doesnt make much sense does it?

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#184099 Review #184099 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Dallas, Texas: What is it you don't understand?

Stay away from this company. They are idiots. Will not do their job. Still trying to get one simple document out of them. In this day of modern technogoly, how can it be so hard to mail on piece of paper. Have been calling India and New Jersery in an attempt to get a copy of a document that we need for our attorney. Each time we call, we are told that they need yet another document before they can send out our document. We ask "Is there anything else you could possbily need." We are told "no", this will take care of everything. We wait and wait and wait, still no document. Call again and go through the same story. Now they need something else or need more money. How can come company be so out of touch with their own company policy. Tell us what you need the first time and quit stringing us along. Just do your job. USA, bring those jobs back home. India just can't seem to do anything right.
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#183518 Review #183518 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Dallas, Texas: Here we go again !

These people are idiots! Everytime I call I am told that they need yet another type of document OR more money. We have yet to get the document we requested back in March. Always another excuse, another story. We did however receive a empty envelope the other day and are now being told that we have to pay an additional $10 to get them to fax the document that should have been in the envelope. My comment, if you had done your job and put the document in the envelope, there would be no need to fax anything. Floor Supervisor Jeff in India....don't expect him to keep his word because he puts the blame on the mail room. Teresa in New Jersery....don't expect too much from her either because she failed to mention the $10 fee so the second requested document never went out. Paulette...don't expect anything out of her, she won't do anyting but read her script. Judy the supervisor in New Jersery...again, don't expect her to go out of her way to help a customer that has obvioulsy been lied to and ingnored for 3 months because all she will tell you is that the address you state is incorrect. Oh wait, she finally found where their records were changed and there was no reason stated why the address was changed. An apppology? Never! Bottom line, 3 months later and still no document.
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#183516 Review #183516 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Reston, Virginia: Keep getting the run around after paying our money

We have been trying to get the amortization schedule to our house for over 3 months. Everytime we call to check on why we haven't recieved it they tell us to send more info, plus a check for 15.00. We always ask is this ALL you need, yes they say until we call again then they request something else. All customer representatived are in India. We are needing this info because of probating a will and can't get it done. This is indeed a fly by night company with employes in India with no regard to the U.S. Anyone who has had a pleasant experience with this company and was satisfied with them I would love to hear about it.
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1 comment
Anonymous
#369859

If you have an online account you can print your amortization schedule. They have a link once you sign into your account. (and yes, they are IDIOTS) I advise anyone who can get a mortgage with their local bank who won't sell it to do it (normally a credit union).

Review
#183302 Review #183302 is a subjective opinion of poster.

Cenlar review in Las Vegas, Nevada: No Response

I was trying to gain access to my Cenlar mortgage account and have been bounced all over and came upon this site. Have had the same problems--sudden surge in monthly mortgage payment, calls to India, finally transferred to someone in US named "Cindy" no last name who promised me a full explanation that she was "mailing right now". Two months ago--I guess the mail is slow. She did give me # to call: 609-883-3900. Will be speaking to lawyer soon. Any information that I think is helpful I will pass along to anyone who wants to know.
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#181589 Review #181589 is a subjective opinion of poster.
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Cenlar Mortgage
UBS mortgage switch my loan invoice to Cenlar but the address is the same. They denied my shortsale after turning down my loan remodification. I am in Rosedale, Queens and need help from my congressman to fight Cenlar...Citibank whatever name they go by to keep a...
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#179816 Review #179816 is a subjective opinion of poster.

Problems with Cenlar

Cenlar got our loan from TB&W after they went belly up. At first we thought things were going to work fine. But after 3 letters starting in November and progressing through April -- all stating that our coupon booklet is at the printers and we should receive it within 60 days -- we were pretty fed up. Almost every temporary coupon they sent up was wrong and we never have received any kind of statement from them. We fought tooth and nail with them over coupons several times. Does anyone else think it's bad business to send money to a company with no payment coupon knowing full well you will not receive a receipt or any other kind of statement? Finally we decided to refinance. They put our loan in default -- still wouldn't send us coupons. We, of course, refused to pay until we received coupons. Sent a collector to our door and the day after that we finally received a coupon. Very frustrating.
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#179546 Review #179546 is a subjective opinion of poster.
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Cenlar Mortgage