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This company is a service disaster. They pay my insurance late and you can only speak to call center in god knows where and speak to helpless people with phony names like Ashley. Then they are completely useless and just spew the same info you can pull off the web. I...
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25 comments
Anonymous
#606924

Scared since I have read these post to try and do a modification through HAMP. They do not show that I am paying the mortgage either, I am sure if you don't pay it will show up. If you tried to do the HAMP they do have a number if you feel you have not been treated properly.

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Review
#178218 Review #178218 is a subjective opinion of poster.
Service
Cenlar Loan
I submitted a loan modification request July 2009 and did not receive a response back from CENLAR until February 2010 beacause the CENLAR representatives said that they had a backlog on loan modification requests. Well, the rejection that I received indicated that I...
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5 comments
Anonymous
#1544289

cenlar foreclosed my because a change in salary 9/2017 after months of asking for a modification(disable vet)

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#177981 Review #177981 is a subjective opinion of poster.
Service
Cenlar Mortgage
My son has been fighting with Cenlar since last August. Tried to double payments and force him into escrow. They were never helpful and very rude. Now they have started foreclosure and ruined my credit and my son's. He was never behind and paid on time until...
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2 comments
Anonymous
#1169859

Cenlar is doing the same thing with me on ohio. Call me 216 302 5044

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#177266 Review #177266 is a subjective opinion of poster.
Please, can someone help me. We are going through the exact same thing that, it seems, everyone else is complaining about. We have been in our home for 7 years now. Never had one complain or anything with TBW. Now that Cenlar took over, all of the sudden my mortgage...
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2 comments
Anonymous
#232740

I dealt with them everyday for 9 months with customer service LIES!! Everyone of them said that they could assist and still have done nothing...As well my loan is Not on my credit report??? Scary what is really happening?

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#176638 Review #176638 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Portsmouth, Virginia: Received payment book and my mortgage was not even sold

I received a payment book from Cenlar and my mortagage company has not sold my mortgage. I do not undersatnd why this has happened. But this is the second time since I have gotten a payment book from someone wanting me to pay them instead of my original company (which I have not done). When I got the first book, I called my mortgage co. and asked if they had sold it, they said "NO". I have not sent them any money and do not plan to. I would really like to know why they sent me the payment book.
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Review
#175410 Review #175410 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Jonesboro, Arkansas: Almost doubled my loan payment because of wrongcounty taxes

they sent me an escrow statement showing that county taxes would be $2441 this year.i looked at my previous tax records and saw that being over 65 that my taxes were locked in at $588.i checked with my tax accessor ang found this to be true.when i called cenlars customers service number i knew it wasn't going to go good.how do people in INDIA being to understand what i wanted when they don't speak very good english much less understand term i use no matter how much training they go through. The lady that i talked to appeared to not understand what i was saying and wanted. i tryed to speak slowly and plainly as i could to her.All she would tell me to sent documents. what kind i didn't know as i was getting preety frustrated at that point.So i picked the papers that my tax collector need and sent them over night mail to cenlars office in SAINT PAUL,MN.The post office didn't let me know cenlar received it like i paid $18 for but that's another story.i called india again but the next joker i got couldn't hepl me neither. so i'm going to that faxing a letter to cenlars office hopefully in SAINT PAUL.
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2 comments
Anonymous
#187009

We are also being given the run around over our property taxes. We received a letter in JULY 2010 from Cenlar - saying our escrow account had been reviewed...and that there was shortage!

What? Who's property values have not gone DOWN in Michigan?? After verifying with our local township government - CENLAR WAS STILL USING THE 2009 valuation! EVERYONE WATCH THEM!!!

THIS WAS OVER $800 THAT SHOULD HAVE BEEN IN OUR POCKET - NOT THEIRS! I've been in contact with their "customer service" for 6 weeks now - and it is still not corrected.

Anonymous
#125301

cenlar doesn't have offices in St Paul MN

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Review
#175400 Review #175400 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar review in Berlin, Connecticut: Liars, Cheaters

How fair is it that I picked my mortgage company and Cenlar bought them out! Now it's their rules!!! You are entitled to a 15 day grace period from the 1st to the 16th. Well they are saying that it's late on the 15th. That's only 14 days people! Also you get charged to do a on-line payment and to phone in your payment they charge you. I mailed my payment two weeks early, and they are one state over from me. It took them two weeks to cash my check and then they had the nerve to tell me it was late on the 16th. I have had 4 mortgages with differnt companines and have never dealt with crooks like these people. People work hard for their credit scores and to make their mortgages. These people don't care and half of them aren't even Americans on the phone. Speak ENGLISH people! Now for me to re-fiance and try to get away from these crooks will cost me closing fees and points. The Government for ya! Thanks Cenlar- You SUCK!
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1 comment
Anonymous
#196046

I was with TB&W and have had no problem with Cenlar paying the house ins. and property tax.

I have never been charged to make online payments & the additional principal is always deducted. The only problem I had was getting a coupon book after Cenlar took over.

Review
#175354 Review #175354 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar review in Las Vegas, Nevada: Possible contact information

good afternoon, I am very well aware of all your concerns. After speaking with a cenlar Rep (Out of India), I forced them to direct me to the NJ office. It was only 2 min later where I spoke with someone locally...trust me...he had the same accent as me:) New York born and raised. Lets call him Aaron for now. With his interuptive / political type arrogance I was informed that after giving the representative your account information, you must ask to be tranfered to the NJ office. Does quite seem that easy huh?...well lets hope this works....otherwise Im transferrring over to a different bank...and Im sure others will follow. Be well, Be safe, and hang in there. WWe will climb out of these times soon enough.
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Review
#174550 Review #174550 is a subjective opinion of poster.
If anyone knows the law firm handling the class action against Cenlar (I've heard people mentioning one), please contact me at wilsonrand@technetiuminc.com. I want to contact them directly. These people are crooks. It's not hard to see why... when I asked them why I...
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24 comments
Anonymous
#727032

CENLAR is a corrupt and unscrupulous company that needs to have as many lawsuits and documented complaints filed agsinst them as possible. Use the names of everyone that works for them you can in the complaints.

Also anyone having an issue with them should file written complaints with both their senators and local congressional representatives and file complaints with city leaders as well. Additionally, file complaints with your state attorney general, and regional office of the federal reserve. File complaints with banking and commerce commities of congress. The more formal complaints and trouble that citizen can make for them and their emploees the better.

Type out your complaints, send them to every agency you can. Do it in groups as well if possible, follow up with calls, letters and emails to document it with all agencies and representatives to hold them accountable to respond. If there are any news reporters that handle consumer fraud and abuse use them and write complaints to them as well. The more documented complaints the better.

In time some law firm may realize they can make money representing the public in a class action lawsuits. Invest the time, don't stop, keep writing even if the agency says they can't help, overwhelm them with complaints, and keep every response you get. Forward them to the the Whitehouse and President, let him know how we are being bullied, abused, extorted, victimized by a company that is handling government backed loans, and operating with government endorsement.

Hold everyone accountable in writing. And don't give up, dont stop fighting, it may seem like we are getting nowhere but if we all keep chipping away, the criminal house of CENLAR will fall.

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Review
#174527 Review #174527 is a subjective opinion of poster.
Service
Cenlar Mortgage
I know if you are having problems like I have been experiencing then there is probably fraud taking place. I am sick of it and the representatives working there. This is a fly by night company who is robbing the consumers of TB&W (Taylor, Bean, and Whitaker). They are...
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54 comments
Ermine
#1779477

Cenlar is a mess!!! How can they Harass and threaten active duty military deployment under SCRA and now send to their attorney that ain’t no help.

This place needs to be looked into before there are more victims. Been with Citi for over 10 years never any issues.

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Review
#173202 Review #173202 is a subjective opinion of poster.
Service
Cenlar Mortgage