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Cenlar review in Columbus, Ohio: They have to suck to improve

Is this a company or a zoo? We have called 25 different numbers and everyone seems to be programmed. They said they sent out payment books Dec. 23, 2009 and this is Jan.5, 2010... Still no payment book, no coupons. They seem to have gotten lost. A Mr. Gregory S. Tornquist President and Chief Executive Officer... will not talk to me, there is a tape on his private office that you connect to. His phone number is 1-866-305-6949. I recieved a letter thanking me for my ACH debit payment. Stand by for updates... Madeline Thank you
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#166657 Review #166657 is a subjective opinion of poster.

Cenlar review in Boston, Massachusetts: Pissed real pissed

i am real pissed customer at cenlar and their employees out of india. they sent me a letter looking for proof of insurance, i faxed it to them, they resend another letter looking for verification for the insurance , again i faxed it to them with proof of receipt. they claim didnt get it, they took money from account , after spending 1.5 hours on the phone, after refusing to call my insurance company, finally they said oh yeah we get your documents we need about 20 days to review the matter. i hate them , i hate the people they working fro them. i hate this gov who lets them get away with murder. if they think this the end they are wrong i am going to the bbb with this and the attorney general of mass.
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Review
#166518 Review #166518 is a subjective opinion of poster.
On September 17, 2009 Nationwide, our Homeowner's Insurance Company, mailed a bill to Cenlar for our annual premium. The payment was due on October 17, 2009. On October 17th Nationwide did not receive payment from Cenlar and cancelled our policy. On October 27, 2009...
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4 comments
Anonymous
#157669

I have had the most difficult time with Cenlar. I think a bunch of idiots work and manage that debt collecting company.

I own two homes, lost my job 15 months ago and until 3 months ago, mind you 3 months I am now delinquent for my 2nd home. They have sent me the Obama loan modification packet which strictly states in the print that if you own 2 homes you do not qualify for any loan modifications on either one of your homes. Basically all of this loan modification stuff is garbage,for those who tried to invest in something useful other than shoes. I am single lost a 6 figure job, I have had more *** jobs in 15 months than I have had my entire life.

I am looking desperately for a high 5 figure job. I have worked very hard all my life, singularly. Then I have to deal with yahoos at Cenlar who I speak to daily Mon-Fri. Who deliver envelopes stating call us, who put sticker on my second home which is a vacation home!

I have told them it is a vacation home at least 5-10 times in the last couple of months. Duh, still don't get it. The sticker was placed on my vacation home when I was there, never left the place for over 24 hours and low and behold a sticker stating the house was found to be abandoned or vacant and would be rekeyed in 3 days! All this with water running in the front yard, flowers growing in pots, air conditioning wall unit running loudly,outdoor furniture, and a car in the driveway!

I called Safeguard Properties who was working for Cenlar and asked if the inspector came at night becuase no one knock on my door. I called Cenlar and again told them my situation of unemployment for 15 months, they had been paid on time for 13 months of those 15 months, what are my options, this young man actually told me about selling my home and what a short sale is and the process. This was the firs intelligent person I have spoken to at Cenlar. I still had to call back the next day in June 2010 both Safeguard Properties who placed the sticker and Cenlar because this awful sticker was not in either computer system the day the stuck in on my nice clean window.

Then the Cenlar rude woman had the audacity to question me on when I would be making payment. I said read the doggone notes on the accounts. She did and then asked if I had knowledge of my options. I was so frustrated I told her I am now calling about the darn sticker!

and the rekeying of my home. I am not in foreclosure, not statement has been sent stating this to me, clear this rekeying issue off my account for my vacation home.

I continue to be frustrated with Cenlar primarily because they call 2x per day, I try to speak to them but it auto dial and sometimes there's no one one the line for 5 minutes! I cannot explain any further to these Cenlar underpaid employees my situation or that I own a vacation home with them and that I am seeking employment desperately. I grew up with responsibly, to pay my bills, this is just killing everything I know and was taught to fall behind on my bills.

I cannot tolerate Cenlar's attitude and lack of proactiveness in reading the account notes before making the same doggone phone call every single day. Tired.

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#166453 Review #166453 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar is run by a bunch of frauds!

Cenlar is now servicing our mortgage since Taylor Bean and Whitaker went out. We have had trouble getting our insurance and our taxes paid. We have received threatening delinquent notices from tax collectors due to the fact that Cenlar will not pay them out of our escrow account. There is so much more to this story then can be typed on here. I have created a group on Facebook called "Homeowner's Against Cenlar." If you are on Facebook please type "Cenlar" in the search bar and find us!!! I am trying to get a bunch of us together. We need to find a way to get the word out and get this place shut down!!! We are contacting news stations, the better business bureau, the attorney general and possibly even a lawyer! Please join the group and share your experiences with the rest of us!! Together we can try to make a difference!
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1 comment
Anonymous
#108684

CENLAR is regulated by the Office of Thrift Supervision. They have a complaint form on their website to download and send in. I'd suggest as many people as possible who've had problems with this company (and so far I've not read one positive comment) file a complaint.

Review
#166442 Review #166442 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar not paying property taxes in Jefferson Co., IL from escrow account

Cenlar obtained my loan from TB&W and paid my first installment of property taxes late and has not paid my second installment at all. I now have late fees and am receiving deliquent notices from my county court house regarding my taxes. If anyone has had any similar experience and has been able to get some results, please contact me. I have called and faxed information every day for a month and still nothing. I have contacted an attorney who was of no help. These people are thieves that need to be stopped. I am going to stop paying my escrow money and am going to refinance.
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1 comment
Kelly
#103359

spoke with Cenlar and found they did pay our property taxes for the 2nd installment but it seems Taylor Bean and Whittaker did not pay the 1st installment. Our tax office applied the Cenlar payments to the 1st installment and Cenlar is resending payments to cover the delinquency. They said they will be there by Wednesday.

Review
#166077 Review #166077 is a subjective opinion of poster.
Loss
$2000

Cenlar is a joke\scam.

i called on dec 4th to find out if they paid my taxes and insurance. I was told they sent a check to my insurance on dec i,2009 for $4255.55 (payment is $840.00) & my taxes due in november $76.06( payment $256). Icall my insurance on dec.4th,and 11th. No check recieved. I called on the 11th and confirmed the address to my insurance and was told each time it was sent to my insurance. I called dec.15 and they said they sent the check to me.called the 18th.i was told the same thing except it will tak 17 days to arive. so i said i would call at the end of the year. my insurance is calling inbetween the times im calling. Where is my escrow money ??? i cant talk to anyone. Idid get my info online one time and made copies.Now i cant get to the information. And they closed my ecsrow account.i have not recieve any notification at all of any changes.
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#165970 Review #165970 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar

So, just what can be done with this company? I too have tried to contact them by phone, letter and e mail. No response. They told me that my taxes went up on the house, and they had to charge me more per month the following year, or pay the shortage. I paid the shortage, and now they raised my payment any way. I have never in my life had such a bad company to work with. It really is hard when they do not communicate with you. This needs to be fixed. ASAP. We are now looking in to another company. I know it will cost be more money to re finance, but really, it will be so worth it.
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1 comment
Anonymous
#246022

cenlar is the worst company I ever encountered. They have not reported any of my credit info to the credit bourghs. Every time I call I get someone in india and I can't understand them.I think they purposley hold your credit info so you can't get another loan from someone else to pay them off.

Review
#165708 Review #165708 is a subjective opinion of poster.

Cenlar, will lie to you and steal your money.

When my mortgage went up I contacted Cenlar and was told by the supervisor Jim that it was because my taxes went up. that was a lie. I checked. They lie and steal or try to. They purchased my loan and whatever problems that comes with it. I am currently trying to find legal help to stop them. i am still on hold with these thieves as i type. So far I have spent 5 hours just trying to get an answer. If you deal with these guy's at all you know what frustration is. Good luck with your effort.
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1 comment
Anonymous
#95160

Yes - CENLAR are a group of Thieves starting from the top all the way down the line. They will hold onto your checks and say they never received them, so they can charge you late fees. Always send them a check certified mail return receipt requested so you can prove they received it and when. DO NOT PAY them more than what you owe.

Find an attorney to send them a Qualified Written Request so you can look at all the transaction involving your mortgage and escrow.

File a complaint with the BBB, SEC, and a few others, (look around online you'll find them)

Send them emails daily and bug the *** out of them.

Review
#163234 Review #163234 is a subjective opinion of poster.
Service
Cenlar Mortgage
CENLAR IS THE MOST INCOMPETENT excuse for a company I have ever dealt with. We were with TB&W and as everyone else expressed were not even notified properly of the transfer of our mortgage - I have faxed tax bills and insurance bills to 5 different fax #'s per...
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14 comments
Anonymous
#1091116

QUESTIONS ABOUT TAX EXEMPT ,THEY DON'T KNOW ANYTHING.FAXED A COPY SAYING I WILL NOT OWE ANY TAXES IN 2016 STILL HAVEN'T ADJUSTED MY PAYMENT.LETTER CLEARLY SAYS I WILL OWE 0.CAN'T TALK TO THEM JUST FAX AND IT'S THE WRONG #

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#162197 Review #162197 is a subjective opinion of poster.
Service
Cenlar Mortgage

Cenlar - have you lost your minds!

Cenlar's customer service representatives are unbelievable, grouchy, and mindless. How can one financial organization make so many mistakes? The latest is my school real estate taxes are unpaid and now in the penalty phase. They said the terms of our mortgages would not change. What they ment was we are making up the terms as we go along. Payments are taking 20 days to post payments to an account, nice way Cenlar for you to make additional money off of our sweat. I have a real question for Cenlar. Are you trying to screw everyone who is refinancing to get away from you? I hope to sue you someday in the future for your mismanagement and the cost to refinance with the mess you have made out of my account. Me someone who has never had a late payment or missed a payment because it is going to cost me plenty to get rid of you. Debby
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3 comments
Anonymous
#480160

If someone working with CENLAR can even determine who their loan investor is, please let the rest of us know. No one can tell me who owns my loan.

We had to move recently and I can't get anyone at CENLAR to even tell me who holds the note. They send me to Freddie Mac who sends me back to CENLAR. Neither one is a bank....no one knows....

I'd like to sure em too, but I have no money for legal costs. What a screw....

Anonymous
#87157

I plan on contacting all the above. I also plan on contacting the Attorney General in all the states that Cenlar operates in. I strongly advise everyone else that has been screwed over by Cenlar to do the same.

Anonymous
#87118

Debby, you have hit the nail on the head. CENLAR is a complete waste of space and should be shut down.

Make sure to file a complaint with the BBB, Office of Thrift Supervision, and the Federal Trade Commission. Also file a complaint with the investor of your loan.

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#162000 Review #162000 is a subjective opinion of poster.