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I asked for a payoff amount on 10/28/2009...I never received it, so I called again today,I was calling from my home phone and my cell. after 48 minutes I got there and the person I spoke with could not understand what I was asking. He refused to let me talk to a...
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4 comments
rusty4kyle
#92955

I am still dealing with these *** I am trying to pay in full and they sent my check back. I sent them a bank draft again and now they say they never recieved it.

This is a nightmare!

I just want to pay and walk away from the idiots. And I so hope they go under and we get a class action suite going on!

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Review
#161609 Review #161609 is a subjective opinion of poster.
Service
Cenlar Loan

CENLAR - Horrid Customer Service

So I just got off the phone with CENLAR and after being threatened by one of the customer service reps I asked for a supervisor, who wouldn't even let me speak. They have not been crediting my payments correctly since I pay a portion and my housing authority pays a portion. Every month, they cannot seem to get the payment credited properly. So I call every month. I got a letter from them last month on Oct 7th saying my loan was all caught up and everything was fixed. I call to make my payment for November, and BOOM, they say I am past due by three months again. These people are complete *** and their customer service is worthless, if you even get someone in the US you are lucky. Do what ever you can to get rid of them, refinance if you have to but do not deal with CENLAR if you have a choice.
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2 comments
Anonymous
#240592

:cry :cry :cry :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :grin :p :p :p :p :p

u ppl deserve this

Anonymous
#86815

Time for a Class Action suit. They are doing the same to me, I even paid them the amount they said I owed so my account would look current, even though it already was.

They posted it to principal and then said I still owed again. They are holding our money, not crediting our accounts and charging us additional interest for the privilege of making a mess of us all.

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Review
#161531 Review #161531 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar review in Golden, Colorado: Can not get a response

I am like many other "victims" in the Cenlar saga!!! Our loan was with TBW & since Cenlar took over we have had nothing but trouble with them. They promised to send a payment book & to date we have NOT gotten that & this month they never even sent us a statement coupon & my payment was due November 1st. I guess we have to take all the responsibility & do everything ourselves but then I don't have any way to track my payment to them. I think they are just hoping people won't make their payments then they can FORECLOSE on all these loans!!! We have phoned them & I have e-mailed them & still NOTHING!!! What in the world is going on with them? My credit is spotless but this is making it very difficult to make payments on time & be sure they are getting them & crediting them to your account!!! I am NOT happy at all.
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Review
#161148 Review #161148 is a subjective opinion of poster.
Service
Cenlar Loan
I have had 3 loans switched to Cenlar from Taylor, Bean, Whitaker and all 3 have been handled poorly. I got notification for 2 loans within a month but have had trouble with online login and have been unable to get a response. The other loan took over two months...
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2 comments
Anonymous
#89710

My loan was also assumed by Cenlar (from Taylor Bean). I have a 30 year FIXED rate mortgage of $2,900 per month.

I got a letter in the mail saying my mortgage was going up to $3,500. However, I mailed in proof that my taxes went down. An increase makes absolutely no sense. I have now been with Cenlar for 4 months trying to resolve it but they never return calls or respond.

Now I am selling the house and they tell me that I now (after 25 payments of $2,900 months) owe MORE than I borrowed orignally. Where is my money? Who can I contact? The stress alone is enough to cause heart and panick attacks.

If there is a lawyer out there filing a class action lawsuit, please include me.

This is horrible treatment of people. naturalhealthsd@yahoo.com

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Review
#160915 Review #160915 is a subjective opinion of poster.
Service
Cenlar Loan
i have ask cenlar for a statement every month they will not send me one please send me a statement thank you loan oo29617966 if you can not send me a statement please let me know. you should how not taken over the mortage if you can' send a statement every...
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3 comments
Anonymous
#173633

No monthly statements for me either. CENLAR should be sued. This is just BS.

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Review
#160005 Review #160005 is a subjective opinion of poster.
Service
Cenlar Mortgage
I am a customer service rep at Cenlar Mortgage company and deal exclusively with the Taylor, Bean & Whitaker acquisition. I have commented here to set the record straight so listen up! The loans we agreed to service from TBW (over 270,000) are Freddie Mac loans which...
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47 comments
Anonymous
#1022635

What you so broadly paint was not true in my case. I worked at AT&T for 39.5 years and made good money when I refinanced my home after divorce.

When I retired in 2007 my income dropped and TBW notified me that I qualified for a Home Modification, even though I had never been late. Two days before I was to go to a Notary to sign the Modification TBW was closed down and I was sent to Cenlar. Cenlar should have completed the Modification, but rather required that I start the process All over again. After about 4 months Cendlar notified me that yes I did qualify for a Modification but they would not be completing it.

Cellar indicated to me that Freddie Mack instructed them to send me to OCWEN LLC and Cellar assured me that OCWEN would wrap up the Modification quickly. This never happened , accordingly about 7 months later I filed a Law suit in California Superior Court in PRO Per as I also have a Juris Doctorate in Law while I worked at AT&T. A law firm answered the suit saying they were representing OCWEN and also Freddie Mack and then moved the case to Los Angeles Federal Court as Freddie Mack is a Federal entity. I filed a motion to dismiss as Freddie Mack and Fannie May was declared incompetent in 2008 by president Bush and Only the US Attorney General would be able to defend them not this private law firm.

At that time they agreed to settle the matter and I received my deserved Modification.

More recently I used my Veterans Benefits to get a better 30 year fix loan at 3.25%. I am sure there are many other people that were in similar positions that were not as fortunate as I was.

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Review
#159395 Review #159395 is a subjective opinion of poster.
My loan was transferred from TBW to Cenlar a couple of months back. I did get a notice. The monthly amount they want me to pay is greater than it should be. I have tried to get hold of them, but I cannot get any body to respond to my numerous mails. I have also...
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7 comments
Anonymous
#791658

If you are so *** pissed at this company- YOU OWN THE LOAN DUMBA$$- REFINANCE...

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Review
#158628 Review #158628 is a subjective opinion of poster.
Service
Cenlar Loan

Cenlar review in Boise, Idaho: Cannot get ahold of anyone!

I am in the same boat loan switch from TBW to Cenlar. I have not received any information from Cenlar. Cant look up my loan online because NO ONE has sent me a new loan number! Cant make my payment that was due on the 1st for the same reason. Have called at numerous times of the day and night. Either get a busy signal, disconnected, of a message saying to look up the information online. That would be great but I DONT HAVE AN ACCOUNT NUMBER!!! Just sent all info to the Better Business Bureau. Right now Cenlar is ranked at a B- maybe if we all who have complaints log them with the BBB the BBB or the governemt will take notice.
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2 comments
Anonymous
#79384

I just sent a complaint to BBB. Cenlar was ranked an F when I viewed rating.

Anonymous
#79383

cenlar stinks.

While all you big wigs are living it up,your customers are in the dark. Not that you care. Cenlar bad company!!!!!!

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Review
#157612 Review #157612 is a subjective opinion of poster.
Service
Cenlar Loan
My Taylor Bean & Whitaker mortgage (closed my mortgage just before TB&W were shut down!) transfered to Cenlar in August. I received a letter from them dated August 18 2009 on September 5th. I then tried to set up my account on Cenlar's website...
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8 comments
Anonymous
#187021

My Taylor Bean & Whitaker mortgage (closed my mortgage just before TB&W were shut down!) transfered to Cenlar in August. I received a letter from them dated August 18 2009 on September 5th. I was able to set up my account on Cenlar's website www.loanadministration.com

However, they don't respond to my emails sent to cs@cenlar.com. Nor have I ever been able to get through a customer service representative. I have had to mail to them proof of paying my taxes and insurance since I don't have an escrow over 5 fives, due to departments not checking the mail.

They want help me with trying to refi nor will they give me any help on modicating my mortage since my house lost over 200,000.00 in value.

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Review
#157606 Review #157606 is a subjective opinion of poster.
I work with a large insurance company and we work with mortgage companies on a regular bases. All of Taylor Bean's mortgages were sold to a company called Cenlar, a company I have never heard of. This company has clearly been overwhelmed by the amount of service it...
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7 comments
Anonymous
#235247

I have no idea who thewse people are. Have no payment slips or anything else. No one answers the phones.

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Review
#157443 Review #157443 is a subjective opinion of poster.
Service
Cenlar Mortgage