first off, all of your complaints are misdirected. the majority of you are former TBW borrowers, no? your mortgage company was shut down by the FBI and forced in to bankruptcy. we had two weeks notice that about 250k loans were coming to our system. we hired hundreds of new hands during that time and trained them on the job. if you got poor customer service during that time frame, SORRY, we were expanding so that we can answer your phone calls.
it is not cenlar's fault that your payments went missing, blame the TBW bankruptcy. it's not cenlar's fault that your monthly payment went up, perhaps you should talk to your insurance company or tax collector about what caused the escrow to increase. it's not cenlar's fault that it's taking us longer than two weeks to review you for a modification - maybe talk to every single american citizen who is perfectly able to afford their home and wasting our time by sending in workout packages because they think that they can get a lower monthly payment.
i hate to say it, but your "class action lawsuits" probably won't get anywhere. we did you a favor by not assessing any late charges, phone pay fees or online payment fees for the first two years that we had your loan. it has been a standard practice of ours to do that for every other loan in the system. if you think these charges are fraudulent, it is your own fault for not reading what you sign.
i'm sure that i am going to get ripped a new one for posting this. i am just sick and tired of people blaming the company that bailed out their previous (failing, bankrupt, FRAUDULENT - yes, the FBI shut them down) company. i happen to be very proud to work for cenlar and unless you can redirect the blame about whatever complaints that you have, you are forever doomed to complaining about a perfectly legitimate company on the internet.
Product or Service Mentioned: Cenlar Mortgage.