My loan was transferred from Flagstar Bank on November 30,2015. I contaced Cenlar to enroll in ACH, filled out form and sent in.
I was told I could do bi-weekly, I even put in on the form.
January 2016 sent 2 messages and no response, called 4 times and 3of the 4 calls was told form was still being processed and yes I could have bi-weekly. Today 2/10 was told my request was denied as my account did not qualify for bi-weekly and my ACH request was voided.
Product or Service Mentioned: Cenlar Loan.
Reason of review: Bi Weekly ACH.
Preferred solution: Let the company propose a solution.