My loan was transferred from Flagstar Bank on November 30,2015. I contaced Cenlar to enroll in ACH, filled out form and sent in.
I was told I could do bi-weekly, I even put in on the form.
January 2016 sent 2 messages and no response, called 4 times and 3of the 4 calls was told form was still being processed and yes I could have bi-weekly. Today 2/10 was told my request was denied as my account did not qualify for bi-weekly and my ACH request was voided.
This reviewer shared experience about "bi weekly ach" and wants this business to offer any options to resolve the issue. This person is overall dissatisfied with Cenlar and uploaded picture s. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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