Had our account go into the negative by over $5000!!! Cuz they did not acess wht we shouldve had pulled for escrow originally!
($70!—niave we didnt have a clue and frankly thts not our job to figure out!). Anyways we got the funds to get it out of negative which was a total of $11,900! Now the funds went into all dif sections and its all funked up! Ive called multiple times and now we got a deliquent notice and it says we owe $5,750!?!??
Wtf is going on over there? I want to refinance so bad tht im praying our loan gets sold to a dif company every day!!! Plz lord get us away from Cenlar! Customer service people have all been friendly, thts not my issue....my issue is who the *** is running that ship?
Cuz the computer program is jacked up.
If u have a choice choose a dif company (not Chase) to manage ur loan! Cuz now im pretty sure we are gonna have to hire a lawyer to sort this mess out cuz im about to refuse to psy them anything else till they gt it fixed!!
Product or Service Mentioned: Cenlar Mortgage.