Chicago, Illinois
Not resolved

Worst customer website ever. Forgot password?

Need loan number to retrieve it. Who keeps that around handy? Forgot username? Again, need loan number.

By the time you run through the possible passwords, the account is locked out and now you have to email them to unlock and that usually takes 24 hours. Then when you actually get into the account, everything looks like it is from 1995, not user friendly in the slightest. Need to call and ask a question? Can't find a number.

Only the email, which, as stated, takes 12-24 hours to get an answer back from. Upgrade your website!

Product or Service Mentioned: Cenlar Loan.

Reason of review: Terrible Website.

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