I was once a TB&W costumer as well. Never had any problems with them.
I didn't ask for cenlar to take over my loan. Long story short, Cenlar is taking my payments, cashing the checks and not applying the payments to my loan, are they pocketing the money? They keep telling me that I never made my last payment to TB&W which has been almost a year now, which I did and have the cancelled checks. They are stating that there are only patments I haven't made which I have cancelled checks for as well.
I have faxed them the proof over and over but yet they still are sending me certified letters telling me they are going to foreclose.
They do not call back when they say they will, they do not pay taxes on time and now the newest thing...since they haven't applied my payments they are showing a deficit in my escrow and now my payment has gone up over $100.00. They have completely ruined my credit so I can't refinance because it shows that I am more than 3 payments behind. I have told them every time I have talked to them that I have the proof in my hand that I have made my payments yet they keep saying that I didn't make them. I know I won't get any of the escrow problem resolved before October when my payments i supposed to go up.
What do I do?
I am going to contact a lawyer. Nobody should have to go through any of this!!
Product or Service Mentioned: Cenlar Mortgage.