I was on the phone yet again yesterday with your "customer service" people.
CENLAR has repeatedly failed to correct the errors to my account. CENLAR has repeatedly attempted to establish an escrow account for insurance when the homeowner/mortgagee has continously had a policy in place and that has been maintained for over ten years.
Even after receiving confirmation from the insurance company that issued the policy, CENLAR has stubbornly refused to acknowledge that confirmation. Homeowner's policy number xxxxxxxxxx secured through The Hartford Insurance Company; you may contact them for verification and they will send a confirmation fax for the fourth time- 1-800-423-0567. This is a continuing problem that occurs year after year.
Allow me to suggest that CENLAR begin to exercise due diligence in servicing mortgage loans.
After repeated phone calls and faxes, the issue was never resolved because of CENLAR's atrocious "customer service". When contacting CENLAR via phone we have repeatedly requested to speak with a supervisor or an "English-speaking" American to properly answer our questions and to have the matter resolved. Our requests were rudely ignored.
Consequentially, I decided to check my account online and found that I was "locked out".
The "customer service" representative said that he had reset the my password to "welcome123" and had changed my user name to "donnel".
Well, no surprise here, it doesn't work.
CENLAR has the absolute WORST customer service of any organization that I have ever encountered.
Monetary Loss: $1500.