I am in the same boat loan switch from TBW to Cenlar. I have not received any information from Cenlar.
Cant look up my loan online because NO ONE has sent me a new loan number! Cant make my payment that was due on the 1st for the same reason. Have called at numerous times of the day and night. Either get a busy signal, disconnected, of a message saying to look up the information online.
That would be great but I DONT HAVE AN ACCOUNT NUMBER!!!
Just sent all info to the Better Business Bureau. Right now Cenlar is ranked at a B- maybe if we all who have complaints log them with the BBB the BBB or the governemt will take notice.
Product or Service Mentioned: Cenlar Loan.