So, just what can be done with this company? I too have tried to contact them by phone, letter and e mail.
No response. They told me that my taxes went up on the house, and they had to charge me more per month the following year, or pay the shortage. I paid the shortage, and now they raised my payment any way. I have never in my life had such a bad company to work with.
It really is hard when they do not communicate with you. This needs to be fixed. ASAP.
We are now looking in to another company. I know it will cost be more money to re finance, but really, it will be so worth it.