Product: Cenlar Customer Care Clear all filters (31 of 31 reviews match)
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Seems like every time I call to speak to a live rep it takes forever to get through their phone tree.So today I experimented and decided to call and do/say nothing to see how long before speaking with someone. Three minutes (and a few seconds) later, with no "hold...
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1.0
Product
Cenlar Customer Care
I didn't like
  • Uneducated employees
#1168192
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I've been with this company for 1 year, only issue I ever had was my autodraft they charged me twice in the same month.Easy fix right? wrong! not only is it 40-55 mins on hold just for someone to pick up everytime I called but then its always the wrong "dept" let me...
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Anonymous
William

Who is this company ?I've never heard of themWhat did you buy ?What did you expect ?No background, no specifics, nothing.Complaint : DENIED

1.0
Product
Cenlar Customer Care
#1166133
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It was one of the worst customer services ever received.Unfortunately, i had to call them for requesting mortgagee clause, their representative was such a horrible service provider that she was trained to listen to customers. I respectfully asked miss, as you have...
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1.0
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Cenlar Customer Care
#1129693
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Cenlar Customer Care Review

#913605
They have not credited a years worth of payments to my account. I have confirmation numbers of payments but they refuse to stop foreclosure activities. I HATE THEM!!!
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Cenlar Customer Care Review

#883500
4.6
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Have had Cenlar for 4 years, refinanced with them 2 time as well I think the company is great the customer service is excellent. I know everyone is in titled to their own opinion.
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Cenlar Customer Care Review

#865155
1.0
Details
This company refuses to accept the fact i closed my escrow. Now they refuse to accept my payments. I had to hire an attorney. They sent me others personal info
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Customer service
Diversity of Products or Services
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I contacted Cenlar Mortgage numerous times over the course of 2 1/2 years to explain myself and request a HARP modification to my mortgage. Cenlar requested specific paperwork from me for HARP consideration. Each time I submitted the required paperwork, which included...
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1.3
Product
Cenlar Customer Care
I didn't like
  • No resolve
  • Being lied to multiple times by representitives
  • Waiting for phone calls that never come
#1079116
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All my wife and I need is a letter from Cenlar saying you’re servicing our mortgage. We just want a fax sent to our Travelers homeowner’s insurance due to a recent claim so we can get a check cut. My wife and I spent an hour, if not more, on the phone with Cenlar on...
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Anonymous
Better than this trashy compan

Horrible customer service. Be prepared to be on the phone for hours for a simple request. And be prepared to enter your loan number, name, address, phone numbers, social secur...

Product
Cenlar Customer Care
I didn't like
  • Customer service
#1009373
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Cenlar failed to pay our home insurance premium in full and so we had to pay to keep insurance in force. Now that the mortgage is paid in full, they haven't refunded the balance of the escrow account. After numerous calls requesting this refund, we have experienced...
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Anonymous
JB

The previous review is not a subjective opinion, not at all!!! I try to take a person for their word, lately I find that you really can't trust anyone but God. I too am goin...

1.3
Product
Cenlar Customer Care
#997793
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I recommend to all of you whom have made the payments to CENLAR and till this day they are claiming they have no received it to hire an attorney, put a claim against Cenlar for all attorney fees, fax, copies, long distance call charges you have incurred to get...
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Anonymous
Anonymous

I am having a similar issue. They say they did not receive pmt back in Aug '16, yet it was clearly debited out of my acct to them, the bank has verified. They ask me to fax th...

Product
Cenlar Customer Care
I didn't like
  • Constant change in information on my file
#997640
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They over charge on my taxes and when i gave them documentation to show they were way over charging they still will not help us straighten out our issue.The customer service sucks, very rude people and are no help in resolving matters. There staff knows nothing and i...
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Cenlar Customer Care
#981748
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Ther should be some regulation surrounding a servicing company that provides data to credit bureaus that could have such a negative impact to homeowners credit profiles. Surprised there has been no class action against this company. Has anyone figured out how to get ahold of a competent person at Cenlar...
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1.0
Product
Cenlar Customer Care
I didn't like
  • Gave 1 star because no zero option
#950410
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INSURANCE COMPANY PAID THE MONEY TO OUR MORTGAGE COMPANY CENLAR. CENTRAL LOAN ADMINISTRATION AND REPORTING.FROM THE VERY BEGINNING WE HAD TROUBLE GETTING OUR MONEY. WE STARTED BUILDING WITH OUR MONEY WE HAD AND USED OUR MONEY WE GOT FROM INSURANCE THEY PAID US FOR THE...
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Anonymous
Anonymous

I had water damage to my home and they have been holding 7000 of mine for months after work was completed and verified by them. Thinking about taking them to small Claims cour...

Rising Sun, Indiana
Product
Cenlar Customer Care
I didn't like
  • Are not helping at all
#945025
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