Product: Cenlar Customer Care Clear all filters (0 of 41 reviews match)
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Our mortgage is being serviced by Cenlar, a recent turnover, so I did not #1 know that the mortgage was turned over, and #2 I did not have phone numbers. I felt very stressed after a situation on Tuesday that took 2 hours to solve. I will not go into all the gory...
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Cenlar Customer Care
#1338048
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We changed insurance companies, gave Cenlar full notification of cancellation of old policy and new policy information in statement date. The old policy was canceled and premium was refunded to Cenlar. A month later we received a notice saying new insurance was going...
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Anonymous
Samantha

Most mortgage companies don't take the insurance out of escrow for only a year, this is because it will greatly affect your escrow and not in a good way. Also in my experience...

1.0
Product
Cenlar Customer Care
#1266930
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Cenlar has been an absolute nightmare. Cenlar doesn't have anyone that can help you,no assigned file owner,no contact,no department phone numbers. This company has a goal to frustrate you to give up so they can grab the bank bailout monies.This is the obvious possible...
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Anonymous
John Keating

worst company ever. incompetent *** should be in jail. STAY AWAY FROM THIS CLUSTER**** CO !!!!!!!!!!!!!!!!!!!!

Anonymous
Nora R

I reported them to the attorney general. They have absolutely zero customer service. They misapplied my funds three times and I had to spend one month on the phone with them. ...

1.0
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Cenlar Customer Care
#1245386
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I have received 2 statements from cenlar today, dated 3-29 and 3-30, stating that 2 payments have been made. Another letter came stating that a check has been refused. I call.... the first guy tells me that no payment has been made, and will transfer me to their...
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Cenlar Customer Care
#1230180
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Everytime I call (call basically once a year) they need approval from my spouse to give me authorization to speak to them.After I verfied everything they ask the same damm questions again to my spouse. Okay thats fine but i write the checks I send the payment and this...
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Anonymous
Kaylani

You’re a moron, a written request is required to authorize you or anyone for the life of the loan. And, a verbal authorization is only valid for 24 hours for security purposes...

Anonymous
Britbrat

So you would rather a representative just speak to anyone not authorized on the account and give all information huh. You sound dumb.. Fraud is very much alive and Verificatio...

1.0
Product
Cenlar Customer Care
#1212353
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Cenlar Claims has been holding onto $18728.78 for over a year. The (A & I Restorations) company that did the repairs signed Cenlar's agreement to not put a lien on the house as long as they were paid in full. Last year Cenlar Claims , asked me if an air sample was...
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Anonymous
Edward Campbell

And I had the "air test" Cenlar asked for before they would release the funds to the contractor. The "air test" came back clean and now Cenlar wants me to call them to release...

1.0
Product
Cenlar Customer Care
I didn't like
  • Anything about their nasty customer service
  • Escrow fraud
  • Working style
#1211581
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For close to a year we have been trying to get a short sale approved with Cenlar. The first, Nationstar, approved the short sale and has extended the foreclosure sale date 5 times. Now its going to sale on 4/15/18 with no further extensions. NOW CENLAR DOESN'T GET...
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Anonymous
Anonymous

I have not heard from Cenlar even thought I sent the CEO a personal letter to Gregory S. Tornquest on April 2, 2018. They just don't care about any incompetance in their compa...

1.0
Product
Cenlar Customer Care
I didn't like
  • Totally incompetent
#1207347
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I have called them 4 times now about a refund after my home sold.They always say the check was already mailed out. (normally a few weeks in the past) They are just lying about the check being mailed. I don't think they have mailed anything yet. They always confirm my...
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1.0
Product
Cenlar Customer Care
I didn't like
  • Customer service
#1191128
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CENLAR is pure evil if you ever experience a disaster. My wife and I have turned in every piece of information requested. It is even marked as complete on their site after months of hunting down new requests. Today, we got ANOTHER information request when we called to...
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Anonymous
CAW

If you get class action going, please spread the word. They are sitting on our Harvey money and I am making repairs out of my pocket. Everything that we send them, seems to ge...

1.2
Product
Cenlar Customer Care
#1176519
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They double charge my account and after 2 weeks for refund( I still waiting), they don't care about your overdraft or damage they are doing to your personal bank.Customer service is the worst I ever deal with. They think telling you way until tomorrow and check your...
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Cenlar Customer Care
#1174606
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