Product: Cenlar Customer Care Clear all filters (37 of 37 reviews match)
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I have received 2 statements from cenlar today, dated 3-29 and 3-30, stating that 2 payments have been made. Another letter came stating that a check has been refused. I call.... the first guy tells me that no payment has been made, and will transfer me to their...
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Cenlar Customer Care
#1230180
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Everytime I call (call basically once a year) they need approval from my spouse to give me authorization to speak to them.After I verfied everything they ask the same damm questions again to my spouse. Okay thats fine but i write the checks I send the payment and this...
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1.0
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Cenlar Customer Care
#1212353
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Cenlar Claims has been holding onto $18728.78 for over a year. The (A & I Restorations) company that did the repairs signed Cenlar's agreement to not put a lien on the house as long as they were paid in full. Last year Cenlar Claims , asked me if an air sample was...
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1.0
Product
Cenlar Customer Care
I didn't like
  • Working style
  • Being cheated and lied to
  • Escrow fraud
#1211581
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I have called them 4 times now about a refund after my home sold.They always say the check was already mailed out. (normally a few weeks in the past) They are just lying about the check being mailed. I don't think they have mailed anything yet. They always confirm my...
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1.0
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Cenlar Customer Care
I didn't like
  • Customer service
#1191128
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CENLAR is pure evil if you ever experience a disaster. My wife and I have turned in every piece of information requested. It is even marked as complete on their site after months of hunting down new requests. Today, we got ANOTHER information request when we called to...
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Anonymous
CAW

If you get class action going, please spread the word. They are sitting on our Harvey money and I am making repairs out of my pocket. Everything that we send them, seems to ge...

1.2
Product
Cenlar Customer Care
#1176519
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They double charge my account and after 2 weeks for refund( I still waiting), they don't care about your overdraft or damage they are doing to your personal bank.Customer service is the worst I ever deal with. They think telling you way until tomorrow and check your...
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Cenlar Customer Care
#1174606
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Seems like every time I call to speak to a live rep it takes forever to get through their phone tree.So today I experimented and decided to call and do/say nothing to see how long before speaking with someone. Three minutes (and a few seconds) later, with no "hold...
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1.0
Product
Cenlar Customer Care
I didn't like
  • Uneducated employees
#1168192
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I've been with this company for 1 year, only issue I ever had was my autodraft they charged me twice in the same month.Easy fix right? wrong! not only is it 40-55 mins on hold just for someone to pick up everytime I called but then its always the wrong "dept" let me...
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Anonymous
William

Who is this company ?I've never heard of themWhat did you buy ?What did you expect ?No background, no specifics, nothing.Complaint : DENIED

1.0
Product
Cenlar Customer Care
#1166133
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It was one of the worst customer services ever received.Unfortunately, i had to call them for requesting mortgagee clause, their representative was such a horrible service provider that she was trained to listen to customers. I respectfully asked miss, as you have...
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1.0
Product
Cenlar Customer Care
#1129693
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I contacted Cenlar Mortgage numerous times over the course of 2 1/2 years to explain myself and request a HARP modification to my mortgage. Cenlar requested specific paperwork from me for HARP consideration. Each time I submitted the required paperwork, which included...
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1.3
Product
Cenlar Customer Care
I didn't like
  • Service quality
  • Improper mortgage servicing
  • Being lied to multiple times by representitives
#1079116
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