Product: Cenlar Customer Care Clear all filters (51 of 51 reviews match)
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Cenlar in Chicago, Illinois - Worst mortgage experience of my life

1.0
Details
Would never sign up for this *** company. Very bad and rude people
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Review
#1585395 Review #1585395 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Problems with payment
This company is horrible. First, any time I have had to call, I never get to speak to someone that speaks English clearly. They don't understand me and I don't understand them. When my mortgage was transferred to CENLAR from CitiMortgage everything seems fine. Then it...
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#1563267 Review #1563267 is a subjective opinion of poster.
Service
Cenlar Customer Care

Cenlar in Victoria, Texas - Poor Customer Service

Website offers Chat option, but when you attempt to use the chat opiton it takes you to a FAQ site. Long wait times on the phone. Website if very outdated for such a large company
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Review
#1520519 Review #1520519 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service
1.0
Details
Absolutely the worst customer service I have ever encountered in my life. No wonder they have only 1 star in online reviews. I would give them a zero were it possible and I'm sure many others would as well. When the Citimortgage account for my late father's co-op was...
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Review
#1516786 Review #1516786 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service
1.0
Details
After already paying my monthly mtg payment, I received another bill for the same amount, dated 3/29/19. The due date on that bill of 4/2/19. Besides the fact I had already paid for that month, who dates a statement 2 days before the due date? I tried calling Cenlar at...
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Review
#1512185 Review #1512185 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Problems with payment

Cenlar in Ewing, New Jersey - Unable to communicate with the company. Just transferred from CitiBank

1.0
Details
Unable to get contact information. Couldn’t pay by phone. Phone kept transferring me to different portals within the system. No quality assurance checks.
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#1510597 Review #1510597 is a subjective opinion of poster.
Service
Cenlar Customer Care

Cenlar - On hold with 3 different numbers

ive been calling every day alday on hold ive diferent numbers and stillk no answer plus my escrow is too high and mortage insurance
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Review
#1505585 Review #1505585 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service
Loss
$213

Cenlar in Hesperia, California - Stalling on sending me myyyyy money !

I FedEx ed. all info cenlar ask for on Dec. 19 th. for my claim they have been holding on to my $ 22,788.49 since then. Angry They receive app. $1300.00 a month on interest on my loan . I'm looking into a different mortgage co. They should send my check with interest.
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Review
#1460256 Review #1460256 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Poor customer service
Loss
$23
Preferred solution
Deliver product or service ordered

Cenlar in Ewing, New Jersey - It’s a fraudulent company

1.0
Details
Cenlar is a fraudulent company, they kept taking the money and still counting the late 1 month and after total 3 month which I’m still paying they send me a Forclosure notice and I had to pay they’re lawyer a 1000 on the Top of the 20,000 that I also paid , no reason for them . To still count the 1 month late and keep adding it , I need someone to help me to file a class action suit.(646) 606-6609. Thanks
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Review
#1432903 Review #1432903 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Problems with payment

Contact Cenlar Customer Service

Website:
www.cenlar.com
Mailing Address:
425 Phillips Boulevard
Ewing, New Jersey 08618
United States
Phone:
(609) 883-3900
All Cenlar Contacts

Cenlar Reviews

  1. 140 reviews
  2. 21 reviews
  3. 4 reviews
  4. 2 reviews
  5. 3 reviews
Cenlar reviews
Our mortgage is being serviced by Cenlar, a recent turnover, so I did not #1 know that the mortgage was turned over, and #2 I did not have phone numbers. I felt very stressed after a situation on Tuesday that took 2 hours to solve. I will not go into all the gory...
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Review
#1338048 Review #1338048 is a subjective opinion of poster.
Service
Cenlar Customer Care
Reason of review
Good customer service