Cenlar failed to pay our home insurance premium in full and so we had to pay to keep insurance in force. Now that the mortgage is paid in full, they haven't refunded the balance of the escrow account. After numerous calls requesting this refund, we have experienced being disconnected, transferred to a fax machine, left on hold for more than an hour and had a csr state that their supervisor wouldn't be able to assist us.
Product or Service Mentioned: Cenlar Customer Care.
Reason of review: Return, Exchange or Cancellation Policy.