We were another TB&W orphan. Things were ok until a year ago when Cenlar failed to pay our insurance company premium even though we were on time with all our payments and maintained the appropriate escrow balance.
They claimed they never received the policy information even though I personally provided it not once, but twice. The second time in response to a letter from Cenlar stating they still didn't have the insurance policy info and would be forced to purchase a seperate policy to cover. They again failed to update our information and make the premium payment from our escrow balance and worse, did not purchase a different policy as the letter stated. As a result, our homeowners insurance lapsed and we are now forced to pay a ridiciulous premium since the home went uninsured for a while.
Currently doing everything we can to refinance with a different company just so we don't have to do business with Cenlar.
Product or Service Mentioned: Cenlar Mortgage.
Monetary Loss: $2300.