I, too, am a TB&W customer. I CANNOT reach customer service as the number is ALWAYS busy. I need to pay my mortgage. I tried the online payment system and it will not accept my new loan number. It instructs me to call CS - hence the loop! This is ridiculous. Every time I call the number someone suggested from this site, I am on hold forever. It's a legitimate number, they just leave me on hold. TB&W had terrible customer service. I am afraid these people are no better.
I believe there are NO late fees during the transition from one bank to another for a period of 60 days, but you may want to check that.
Product or Service Mentioned: Cenlar Mortgage.