Product: Cenlar Home Loan Clear all filters (7 of 7 reviews match)
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0 comments
now my home owner ins. is ready to renew cant get it resolver have beem working all month and still have nothing accomplished. cant deal with this anymore am about to re finance the loan again just to get away from them.i have had several home loans and have never had...
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Author
Service
Cenlar Home Loan
Reason of review
Problems with payment
Review #1210417 is a subjective opinion of poster.
0 comments
1.0
Details
Never received a Feb.2018 bill nor have we gotten our 2017 end of the year statements. Their phone recording says we have 24/7 access to our account, HA that is the best joke I have ever heard. The website NEVER works....says I don't have an account with them not do...
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Author
Service
Cenlar Home Loan
Cons
  • All of it wish i could give a zero
Reason of review
Poor customer service
Review #1190437 is a subjective opinion of poster.
0 comments

Cenlar - My experience sucks. You can never get ahold of anyone. 2nd call and again on hold for 45 min.

Since my H/O Insurance went up, they raised my monthly payment over $40.00 a month without any notice. Former mortgage company sent a notice of how much one could pay to allow for the increase so that the payment could stay the sam. Cenlar never did this, and since I'm Retired on on Social Security, this extra mount each month puts me in a bind. Have been on hold 45 minutes on each call I've made today. They advise you to go online, well if anyone has tried, it just doesn't work. So you sit on hold and listen to the recorded message. Sure they are understaffed and all phones are on hold. This is the worst Mortgage Company I've encounted during the 50 years that I've had home loans. Good luck anyone getting thru to them unless you owe them money, and bet they would pick up promptly
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Author
Service
Cenlar Home Loan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1157568 is a subjective opinion of poster.
0 comments

Cenlar - Ripped off

1.8
Details
This company recently acquired my loan and raised my house note over $500.00 a month Why refinance when my note went up.I feel this company extorts money from new clients. Tried to resolve this issue with two different customer services agents including a manager. The manager stated they miscalculated my escrow balance when they acquired the loan. So I have to pay for their mistake. What a Ponzi scheme.
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Author
Service
Cenlar Home Loan
Reason of review
Problems with payment
Review #1072450 is a subjective opinion of poster.
0 comments
They took over before we have even made the first payment.Never sent any statement or paper work? We will be refinancing with a bank (chase) that does not sell loans ASAP. So sorry to get hooked into this company. AVOID THEM AT ALL COST, IT WILL BE WORTH IT TO...
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Author
Service
Cenlar Home Loan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1063901 is a subjective opinion of poster.
0 comments
1.3
Details
I paid my loan off and received a letter from them stating to that fact.Since I have never paid off a house before I was unsure of the process. I did some research and realised that the mortgage company must mail the original release deed to the County Records recorder...
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Author
Service
Cenlar Home Loan
Reason of review
Poor customer service
Review #1042052 is a subjective opinion of poster.
1 comment
My loan was sold to this company.The have a long ways to go to be It takes for ever to reach someone they dont know how to do business correctly and help clients they told me I was set up on auto payment after over 6 hours on the telephone I was told I was all set up,...
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Anonymous
#1425292

First off it should be illegal for home loans to be sold.Second, Cenlar is the worst of the lot. They screw up my mortgage by not mailing the statement out in enough time for...

Author
Location
Cape Coral, Florida
Service
Cenlar Home Loan
Reason of review
Poor customer service
Review #859488 is a subjective opinion of poster.