CENLAR IS THE MOST INCOMPETENT excuse for a company I have ever dealt with. We were with TB&W and as everyone else expressed were not even notified properly of the transfer of our mortgage - I have faxed tax bills and insurance bills to 5 different fax #'s per their useless customer service dept. All they do is give you the stall tactic through every conversation and then have the nerve to send me a statement indicating that insurance is required and that they will direct the insurance if I don't get it put in place.
!!!!!! I don't have insurance because they stole my money from my account or if I give them the benefit of the doubt - they don't have the brains to figure it all out!!!!!! Get someone in there that can service the accounts the correct way!!!!!
We were also told (via the news) that our taxes were likely not paid. Sure enough the same nightmare run-around with the taxes - as the County Tax assessor says...sorry...taxes are still due even though you already paid your money to your escrow. Oh, and by the way the property due taxes go up for auction within about 2-3 months of the due date and then a lien can be put against your house if your taxes are sold to an investor. Thankfully after many hours of calling, faxing and yelling...my taxes were paid, but the insurance is still clearly a major issue!
If it wasn't for the local news channel, we wouldn't have necessarily even realized our taxes weren't paid until it was too late, because they also (coincidentally) stopped sending us the monthly statement that indicated what the status is of our escrow, etc.
I am tired of the runaround and am going to contact any dept. that could possibly resolve this issue. I have taken off of work 2 days to try to resolve this BS and I'm sick of it! Not sure if it's the States Attorney, Attorney General, News Channel, Better Business Bureau - I'm contacting them all - maybe somehow it will lead me in the proper direction.
When is the government going to step-in and stop these incompetent banking practices????
Any feedback as to a proper direction to resolve this issue would be appreciated - by me and I'm sure by many others.
Product or Service Mentioned: Cenlar Mortgage.