Not resolved
Customer service
Product or Service Quality

Cannot set up my ACH properly, won't return phone calls, phone lines always busy, systems down etc every time we call for last 3 months. Contemplating just paying off loan so we don't have to deal with absolute incompetence.

How they can continue as a loan services I have no idea. Ther should be some regulation surrounding a servicing company that provides data to credit bureaus that could have such a negative impact to homeowners credit profiles.

Surprised there has been no class action against this company. Has anyone figured out how to get ahold of a competent person at Cenlar to r solves their issues?

Product or Service Mentioned: Cenlar Customer Care.

Reason of review: Poor customer service.

I didn't like: Gave 1 star because no zero option.

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