I have had it with this company! I was a TB&W client and was sold off to Cenlar.
I had absolutely no issues previous to dealing with Cenlar...for the last year I have been dealing with them jacking up my escrow account by $300+ because I have had to have my insurance companies send them disclosures that I am covered. First I have two different insurances because I have a condex and have to carry regular and master insurance. After calling both insurance companies (which were completely great about sending the info) I called Cenlar...they claimed they got nothing from the insurance companies. I called the companies again, they verified the number they faxed to and confirmed that I spoke to someone and the info was faxed.
They obliged by resending the info. I called Cenlar again and at first they tried to tell me they did not receive the info. After re-checking they "found" the info and refunded all my back money paid for the insurance they slapped on.
Now they are up to their old tricks, I received an Annual Escrow Account Disclosure Statement, again they are trying to tack on the insurance. They are trying to tell me again that I need to send an insurance disclosure to prove I have insurance (BTW my insurance has not changed in 14 years!) I also don't get why the women who work there have names like "Victor", "Joseph", "George"...if they are going to make up names why not female names???