I work with a large insurance company and we work with mortgage companies on a regular bases. All of Taylor Bean's mortgages were sold to a company called Cenlar, a company I have never heard of.
This company has clearly been overwhelmed by the amount of service it takes to care for the large number of mortgage's Taylor Bean & Whitaker sold to them. I was sitting on hold for over 20 minutes in order to help one of insured's with the recent transition. Insurance payments are frequently paid through, or escrowed, the mortgage company and I am trying to get payment on our insured's policy. Not only was I on hold for 20 minutes but once I was connected, the person I was speaking with could not understand my request and it took another 20 minutes to get any answers.
I deal with mortgage companies frequently for our insured's and I have never had service or hold times like this.
Not only was the hold time ridiculous Cenlar is no longer listing their phone number on their website you must go to Taylor Bean and Whitaker's web site to get the phone number. It is the worst service I have ever received and the service representatives hold almost no knowledge to the product they are handling.
Product or Service Mentioned: Cenlar Mortgage.