We were transferred to CENLAR from Taylor, Bean ,Whittaker, as well. At first they would never answer the phones, now they do, but I can't understand them.
Our insurances are supposed to be paid by them out of an escrow account, however they keep letting them lapse! Then they send me a letter telling me I have to call the insurance! Now I could understand if there were any changes, but NOTHING has. The same as it has been since day one.
Who actually owns this company, anyway??
I am, seriously, thinking of refinancing! I am not comfortable with this company managing my escrow account!
Product or Service Mentioned: Cenlar Mortgage.