Cenlar will not pay my home owners insurance. I have faxed the bill six times and mailed it four times.
Every time I speak to a "customer service" rep they tell me a different story. I have either faxed it to the wrong number (then they tell me to fax it to the same number), they claim it never showed up or they tell me I didn't tell them my fax number before it was sent so they could verify they number (what?!). I have also had my insurance provider contact Cenlar and they are as blown away at the lack of service as I am.
My lawyer is calling tomorrow!
Once this is cleared up (it's been five months thus far) I will get as far away from cenlar as I can. I hope you do as well.