Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
Value for money

My mortgage company was Aurora and sold to here NJ. During the time of Aurora I was having a hard time making payments.

Due to being out of work for my back. I had $1000 to try to bring it up to date. The worker told me not to pay. I can probably get a modification.

Time goes by. More money is owed. I call worker. He tells me I can't get modification.

I was livid that they never sent me a letter to tell me. Worker told me he would get in touch with me. I know he called me back to tell me they could put me in a program. But I would have to come up with $3200.

I told him I didn't have that kind of money. I only had $2500. Worker told me he would call me back. He called and said that they would need $3200.

Now I am more behind and can't do anything. I went to Nova Debt to get help. Great company by the way. Caring people.

At the end we couldn't do anything. I decide to call the workers supervisor Richard Farvetto. I gave workers name told him what he told me. About not paying my mortgage to get a modification.

This man was pure evil. He blasted me calling me liar. His worker wouldn't say that. Then he proceeds to call me a f**king ***.

He screamed at me to get out of condo. If I couldn't afford it, I shouldn't have bought it. I should have said to him. If I couldn't afford it.

Your company shouldn't have given me a mortgage. Well I never said this. You think about what you should have said after you hang up. I did call him a ***.

I reported him to his supervisor Mr. Probst. Reported this whole incident to the State of NJ. I did everything the State told me to do.

Mr, Probst lied and the State of NJ did nothing. My condo went in foreclosure. I did cas for keys. I met with a inspector the day to give my keys.

He said he never got check. He sent pics of my condo. I passed inspection. He told them on the phone he never got a check.

He had the call on speaker phone. The gentleman he was speaking to told him. They would send it overnight by UPS. He also said I should be home to accept.

I gave them my new address. We verified the address. That was it. Bottom line never received check.

Called attorney they told me Cenlar was supposed to send it. Well what a surprise Cenlar once again messed up.

Product or Service Mentioned: Cenlar Loan Modification.

Reason of review: Order processing issue.

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