I have tried for 8 months jumping through hoop after hoop to complete a loan modification. I am behind ONE payment!
I have multiple times faxed packet after packet to them, 100% complete, but by the time THEY get to my file, oh geeze they need new updated forms! This has happened so many times, never once did they get my file examined and approved not ONE TIME IN EIGHT MONTHS!! They state they don't have a specific timeline to follow, and I am responsible to continue to face in at $3.99 a page long distance, packet after packet!
If they spent as much time and money on trying to help their customers, instead if sending hundreds of mailings and threatening mail, and if I could count each dollar of monies paid to copy and fax over and over the SAME EXACT DOCUMENTS TO THEM, I would no longer be one month behind! Avoid this company at all costs!
Product or Service Mentioned: Cenlar Loan Modification.
Reason of review: Order processing issue.