I refinanced my home in January 2015 through iMortgage because they said they would keep and service my loan. Before the ink was dry, they sold the loan to Cenlar, who promptly attached the wrong SS# to it. I found this out when I could not long onto their website because my SS# doesn't match the one on the loan. And apparently the tax Form 1098 went to the person whose SS# is attached to the loan. I have spent the last 9 months trying to get a corrected 1098 and getting nowhere, even though they acknowledge their mistake. I cannot file my taxes without the correct 1098 and if I try to claim the interest paid without the 1098 it will trigger an audit. I cannot find anyone at Cenlar who even cares. I've given up and engaged a lawyer to bring suit.
Product or Service Mentioned: Cenlar Loan.
Reason of review: Order processing issue.