Valparaiso, Indiana
Not resolved
1.0
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2 comments

Bought our loan... Did not refi with Cenlar.

Never missed payment , nor late, will not remove PMI We have been paying for 9 years!!! Can't even talk to anyone. E-mail, still no response! Should have to reimburse last 4 years plus interest...

On hold twice for 35 min and 40 min. Worst customer service!

Lets bail out the banks so they can TAKE some more homes, due to overcharge!!! Hands tied!

Reason of review: Poor customer service.

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Anonymous
#1065685

PMI is only removed when the loan balance reaches 78% of the original appraised value. It does not automatically stop because it has been 9 years or 5 years in your case as you think that they should have stopped it after 5 years and refund you 4+ years of PMI. Please do some more reading on PMI.

Anonymous
#1048466

your closing documents spell out the rules. Look up the info so you can be better informed.

your closing documents spell out the rules. Look up the info so you can be better informed.

your closing documents spell out the rules. Look up the info so you can be better informed.

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