Since Cenlar took over my Taylor Bean loans they have understated the payments I have made, and then they send out incorrect Forms 1098 misstating principal and interest. They add Insurance charges even though I have provided evidence of insurance.
This month they have increased the payment due, even though it is a fixed rate mortgage? It is almost impossible to get through to them on the telephone. I am current on my payments, but there collection department will call making collection calls. The auto robo call says to hold for next agent and then does not return.
While they have you on hold, they will call you back and leave a voice message that says you need to call them. When you call back they put you on a holding que and Never answer.
It is time we stop the abuse by Cenlar. Who has the way?
I am open to supporting a class action law suit.
I am in Oregon. Anyone else in the same mess?
Product or Service Mentioned: Cenlar Mortgage.