Product: Cenlar Mortgage Clear all filters (170 of 170 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
i complained to Office of Comptroller of the Currency which i believe regulates them and i suggest you do the same. CENLAR customer service is an oxymoron. I would not trust them whatsoever. i plan on reviewing their figures with a fine tooth comb and i think we...
Read more
Product
Cenlar Mortgage
#1162228
Reply to reviews
In August of 2017 I received our tax bill from the school district which I then mailed a copy of to Cenlar. I called to confirm it was received and would be paid. Then in November 2017 I get a notice from the school district that our taxes were never paid and they...
Read more
1.0
Product
Cenlar Mortgage
#1142508
Reply to reviews
My mortgage was through Cenlar Mortgage. For 2 1/2 years they stalled on considering me for a HARP modification. I faxed and mailed my documents to them 6 times. Each time, they waited until my bank statements were over a month old to tell me that my docs were...
Read more
1.0
Product
Cenlar Mortgage
I didn't like
  • Being cheated and lied to
#1138656
Reply to reviews

Cenlar Mortgage Review

#713523
Bought my house back after struggling through foreclosure,bankruptcy,&evicting us in less than a month times!!!We have children!!!! Where's the humanity!!!#timesarehardjustneededguidance!!!
Comment
Show

Cenlar Mortgage Review

#712192
Worst customer service - Republican packaged off our loan to this nitemare of a company. Phone Wait times are 50 mins long....... Send statement 4 times a month even after its paid . No phone calls to remind you if you are a day late like chase or most other banks or Mortgage companies would .
Comment
Show

Cenlar Mortgage Review

#700604
I have never dealt with such a terrible mortgage company trying to modify a loan they don't answer their phone goes to voice mail but they sure can call 5 times a day about getting their money. They Should be turned into the BBB. So frustrating. Highly highly don't recommend this company. 10 thumbs down.
Comment
Show

Cenlar Mortgage Review

#693973
1.0
Details
Worst customer service ever. I overpaid a mortgage payment and have been given the run around by customer service and their management team with no evidence that they are willing to find he payment and return it. The entire staff should be fired including the department head.
Comment
Show
Customer service
Do not do business with Cenlar. We bought a house April 2017 and have been paying into escrow for our property taxes. Due to a delay in the local County Tax Assessment Office filing the property division at the time of closing, we are being required by Cenlar to pay...
Read more
1.0
Product
Cenlar Mortgage
I didn't like
  • Screwed up my escrow account
#1091608
Reply to reviews
I admit messing up submitting a payment online.When I realized it was late by seeing it hadn't cleared my bank I called them. After making the payment I asked the agent if he would waive the late payment and before the call ended he said it was waived, not that he...
Read more
1.0
Product
Cenlar Mortgage
I didn't like
  • Being lied to repeatedly
#1087561
Reply to reviews
According to Cenlar check was mailed on July, 14th, another response was it was mailed on July 17th. With the latest phone call it could take up to August 14th. Long story short, we haven't received our refund. We've used 4 different mortgage companies over the years...
Read more
1.2
Product
Cenlar Mortgage
#1077807
Reply to reviews
As a 38 year old professional who's dealt with hundreds of company's Cenlar takes the cake for worst run company and customer service. The worst managed company with awful customer service. Long story short they brought my mortgage loan from another bank, then for the...
Read more
1.0
Product
Cenlar Mortgage
#1056584
Reply to reviews
However, NBKC transferred assignments of sale to Cenlar From the beginning I have had notices from them asking me to fill out Tax Identification Numbers, which I have but Get no recognition of them receiving what they ask for. I have called and was told that a...
Read more
Product
Cenlar Mortgage
#1038785
Reply to reviews
I took a mortgage loan with Union Bank who sold it to CENALR two month after. Since that CENLAR have been a problem company. On December they send me a letter stating they are going to escrow my mortgage for Flood Insurance. My original mortgage I was approved to do my...
Read more
Anonymous
Anonymous

I don't know who you spoke to, but FEMA does require a mandatory escrow account. I work in the flood insurance industry and it IS a requirement. You were misinformed.

Product
Cenlar Mortgage
I didn't like
  • Not customer oriented
  • Poor quality
  • Very unprofecional
#1037187
Reply to reviews
I suffer from Type I Diabetes, Arthritis, Acid Reflux, Strokes, Dizziness and Disorientation, Neuropathy, High Blood Pressure and Cholesterol, Severe Vertigo, Pinched nerves in my Back and Neck.I am temporarily staying in my mother's condo, and I have to be out at the...
Read more
1.0
Product
Cenlar Mortgage
I didn't like
  • Being lied to repeatedly
#1023780
Reply to reviews