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Steer clear- strictly predatory. None existant customer service | Cenlar

Numerous calls made to inquire about incorrect billing, I was put on hold for extended periods and ultimately hung up me. Registered to file complaint on line and inquiry unsuccessful. This is a heloc they are servicing from citibank. I wrote them letter disputing over-charging they are very slow to respond, received letter saying they will investigate and respond 3 weeks- nothing yet
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Review
#1761826 Review #1761826 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • worst company
1.1
Details
Additional issues with Cenlar. Here is what I know after dealing with this incompetent organization for 4 months: First of all Cenlar is a Mortgage Serving company, they do not own any mortgages. In my case my mortgage is owned by Freddie MAC. 90% of all mortgages are...
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Review
#1760588 Review #1760588 is a subjective opinion of poster.
Service
Cenlar Mortgage

Get out whichever way possible | Cenlar

1.0
Details
Cenlar is Lucifer's minion. I pay my mortgage and equity on a daily basis to lower my principal aside from monthly payments. They have not applied any of my payments and my balance has been the same for months now, so I stopped paying them daily. My money is on a suspense hold. I am getting a lawyer and accountant to sort this out. I am applying for an equity some place else. Call your congress rep, Fannie May and Freddy Mack, flood their phones. They should add a minus to the rating system. 1 star is not a negative rating, still 1 star. Good luck
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Review
#1753765 Review #1753765 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Nobody knew how to do their job
  • Lack of response from website or phone
  • Awful website and even worse customer no-servce agents
Reason of review
Problems with payment
Loss
$2000
Preferred solution
Full refund
Tags
  • unethical disreputable
  • Cenlar Escrow Fraud

Do not do business with the people . /they are just like the mortgage services who were all sued for mortgage fraud back in the 1980's and 1990's | Cenlar in Lamar, Missouri

1.0
Details
These people charge bogus and astronomical fees associated with your loan to build your charges on your loan so you will be overhead in your loan and owe more money that you paid on your original mortgage. Please whatever you do file against these people and do not allow them to get away with what they are doing. They are running as a third and second party lender so you will never really know their name as it will never show on your statement and they are funneling money through different mortgage companies. These people are plain and simply money laundering and using your money to do it.
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Review
#1738206 Review #1738206 is a subjective opinion of poster.
Service
Cenlar Mortgage

Improper accounting practices. | Cenlar

1.0
Details
The servicing agency completed an incorrect escrow analysis 3 months prior to annual due date, resulting in $150.00 monthly mortgage increase. In spite of admitting their error they have failed to complete a corrective analysis and have not applied electronically debited funds (completed by Cenlar) to my mortgage account for two months which has now resulted in account delinquency. I have received a letter from their collections department demanding payment to avoid home ownership loss. What is a consumer's recourse to appropriate resolution??
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2 comments
Suzanne
#1800623

Exposure, exposure. Call your congress rep, newspapers, TV news, post, post, post on every media available.

Anonymous
#1794979

they just took over my loan. Now I'm nervous...

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Review
#1669584 Review #1669584 is a subjective opinion of poster.
Service
Cenlar Mortgage
Reason of review
Problems with payment
Preferred solution
Deliver product or service ordered

Cenlar is the Worst

1.5
Details
After 15 years of having my mortgage serviced by Citibank, I never had a single issue. Now with Cenlar in the driver's seat, I'm constantly harassed about not having adequate insurance. My insurance policy is enough to cover replacement cost plus 20%. I plan to either pay off this mortgage or refinance, just to get away from Cenlar.
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Review
#1633423 Review #1633423 is a subjective opinion of poster.
Service
Cenlar Mortgage
Cons
  • Poor servicing of loans
Reason of review
This Company is not capable of loan servicing.
Preferred solution
Citibank should re-think their decision to hire Cenlar to service their loans
Tags
  • Citibank Complaint
  • Bad Escrow Account Management
1.0
Details
We had two loans with Liberty Savings who sold them to Cenlar. Cenlar has been impounding double the cost of insurance on the loans. A lower level customer service person said nothing could be changed for 18 months. A lie. When we called her on it she admitted she was...
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Review
#1630630 Review #1630630 is a subjective opinion of poster.
Service
Cenlar Mortgage

Parent Died | Cenlar in Salem, Oregon

1.0
Details
My mother dies and I have spent since June trying to get her mortgage details and make payments. The staff shuffles you from you person to another to another to another.
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Review
#1596575 Review #1596575 is a subjective opinion of poster.
Service
Cenlar Mortgage

CENLAR la peor compañía de hipotecas

1.0
Details
CENLAR La peor compañía de hipotecas. Pésima experiencia con el servicio, ningún tipo de ayuda para resolver los problemas, solo dan vueltas a lo mismo. Cobros fuera de tiempo. Sistema web un desastre. Estados de cuenta con cifras falsas.
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Review
#1581434 Review #1581434 is a subjective opinion of poster.
Service
Cenlar Mortgage

Contact Cenlar Customer Service

Website:
www.cenlar.com
Mailing Address:
425 Phillips Boulevard
Ewing, New Jersey 08618
United States
Phone:
(609) 883-3900
All Cenlar Contacts

Cenlar Reviews

  1. 144 reviews
  2. 21 reviews
  3. 4 reviews
  4. 2 reviews
  5. 3 reviews
Cenlar reviews

Pay off mortgage | Cenlar

1.0
Details
Been trying to give them total payment in full, over 200k and it's been seven months and they still haven't allowed me to close my account out. Worst mortgage Co ever
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Review
#1562714 Review #1562714 is a subjective opinion of poster.
Service
Cenlar Mortgage