Product: Cenlar Mortgage Refinance Clear all filters (2 of 2 reviews match)
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Cenlar in Cupertino, California - Time to refinance CitiMortgage with someone else

Cenlar is pathetic in terms of transferring info on mortgage accounts from CitiMortgage in a timely manner. What is more pathetic is that CitiMortgage and Citibank did this and provide no backup customer support. I am inclined to refinance with someone other than Citibank as long as Cenlar does not handle the mortgage servicing.
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Review
#1512022 Review #1512022 is a subjective opinion of poster.
Service
Cenlar Mortgage Refinance
Reason of review
Poor customer service
1.6
Details
I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to...
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1 comment
Anonymous
#1552350

We have been trying to get our escrow refund returned to us since we sold our property on 11/22/2017. We have called/emailed Cenlar numerous times since then asking for our refund to no avail.

We are going to give Cenlar FSB one more shot to send us the money we are due before reporting them to the Office of the Comptroller of the Currency (OCC), which is the reporting agency over FSB banks.

I hope others will report them, as well. https://appsec.helpwithmybank.gov/olcc_form/

Review
#1309615 Review #1309615 is a subjective opinion of poster.
Service
Cenlar Mortgage Refinance
Cons
  • Customer service was horrible
  • Customer service never available
Reason of review
Problems with payment

Contact Cenlar Customer Service

Website:
www.cenlar.com
Mailing Address:
425 Phillips Boulevard
Ewing, New Jersey 08618
United States
Phone:
(609) 883-3900
All Cenlar Contacts

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