Product: Cenlar Mortgage Refinance Clear all filters (2 of 2 reviews match)
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Cenlar - Time to refinance CitiMortgage with someone else

Cenlar is pathetic in terms of transferring info on mortgage accounts from CitiMortgage in a timely manner. What is more pathetic is that CitiMortgage and Citibank did this and provide no backup customer support. I am inclined to refinance with someone other than Citibank as long as Cenlar does not handle the mortgage servicing.
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Author
Service
Cenlar Mortgage Refinance
Reason of review
Poor customer service
Review #1512022 is a subjective opinion of poster.
1 comment
1.6
Details
I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to...
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Anonymous
#1552350

We have been trying to get our escrow refund returned to us since we sold our property on 11/22/2017. We have called/emailed Cenlar numerous times since then asking for our re...

Author
Location
Ewing, New Jersey
Service
Cenlar Mortgage Refinance
Cons
  • Customer service was horrible
  • Customer service never available
Reason of review
Problems with payment
Review #1309615 is a subjective opinion of poster.