Cenlar Mortgage Refinance Reviews and Complaints
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Cenlar in Cupertino, California - Time to refinance CitiMortgage with someone else
Cenlar is pathetic in terms of transferring info on mortgage accounts from CitiMortgage in a timely manner. What is more pathetic is that CitiMortgage and Citibank did this and provide no backup customer support. I am inclined to refinance with someone other than Citibank as long as Cenlar does not handle the mortgage servicing.
Review
Service
Cenlar Mortgage Refinance
Reason of review
Poor customer service
I recently refinanced my home in May. I was due an escrow refund check from Cenlar which I received early July. I just went to deposit it in to my bank and the ATM said the check had already been cashed. Conveniently Cenlar doesn't have phone support on the weekend to...
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Review
Service
Cenlar Mortgage Refinance
Cons
- Customer service was horrible
- Customer service never available
Reason of review
Problems with payment
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We have been trying to get our escrow refund returned to us since we sold our property on 11/22/2017. We have called/emailed Cenlar numerous times since then asking for our refund to no avail.
We are going to give Cenlar FSB one more shot to send us the money we are due before reporting them to the Office of the Comptroller of the Currency (OCC), which is the reporting agency over FSB banks.
I hope others will report them, as well. https://appsec.helpwithmybank.gov/olcc_form/