Gurnee, Illinois
Not resolved
1 comment

Absolutely terrible. Didn't pay taxes on my mortgage two years running.

Processed *** chargers on my account.

Doesn't warn you for payment hikes. Refinanced to get away from them and my mortgage was sold right back!

Product or Service Mentioned: Cenlar Mortgage.

Reason of review: Problems with payment.

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Cenlar Mortgage incorrectly calculated my property tax bill for escrow, overcharging me more than $500.00 per month. I was told to fax my tax bill to them, they would review it and adjust it.

I sent the bill, heard nothing, they never made the adjustment, and deducted from my account the inflated payment amount. I called again, they said it would be corrected the next month. The next month no change, still over $500 more than the correct payment amount.

When I called a third time complaining, they said there was a "mis-communication" and it will be up for review in another 3 weeks, but the payment cannot be adjusted until then. I had to spend $31.00 for a stop payment at Wells Fargo to keep Cenlar from taking funds from my account and I threatened to call the State's Attorney's Office in Florida to stop this pathetic excuse of a mortgage company from overcharging me.

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