Olsburg, Kansas
Not resolved
1.0
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It appears I am not alone when it comes to poor treatment by CENLAR, (I have talked to a few good customer service people there) I have done everything in my power to work with CENLAR on my mortgage, I am a retired military person on disability, CENLAR is at the point of garnishing that disability rather than work with me... I have tried putting the house on the market, short sale, dead in lieu etc...

Started bankruptcy but pulled it because I felt an obligation to work something out on my loan... A divorce, where I lost half my pension, surgery for cancer which I am still having treated after it returned do not qualify me for a dead in lieu... Representatives from CENLAR have given me false information, changed the terms of my loan (added an escrow account for tax which I had been paying for ten years) etc... I filed a complaint with BBB, yes CENLAR can say it was resolved simply because I have given up, tired of fighting...

Guess they will continue to bleed me for what little money is left... Were it not for my ex needing what money she gets from my military pension I would honestly give up rather than let them take my part...

I would not recommend CENLAR to anyone, funny, fought in two wars for various freedom... Well I have complained enough, they are a representation of what is wrong with business

Product or Service Mentioned: Cenlar Mortgage.

Reason of review: Poor customer service.

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