Cenlar paid my hazard insurance payment twice. I received a check from my insurance company.
When I called Cenlar to see what I needed to do, they said send them the check and put in the memo section it's for the escrow account. Sent Cenlar the check, sticky note on the check saying for escrow account only, put in memo section for escrow account only and wrote a one page letter stating Cenlar paid hazard insurance twice, please apply the check to escrow account only.
Check was applied as if it were the next month's payment!!!
Had to call 3 times and it's still not corrected. UNBELIEVABLE
Product or Service Mentioned: Cenlar Mortgage.
Monetary Loss: $1477.