Cenlar now charges 12.00 to make a payment online. I was using online services and paperless billing. I received no notification that there would be a 12.00 fee to make payment online.
I wrote out a check to mail and wrote them a note saying, "because of your stinking online fee I am forced to make payments via the mail."
But guess what?? They claim that they did not get the payment and a late charge is charged me of 61.00.
Ironic that the first time that I send a check they do not receive it? It almost makes me think that someone intentionally put the payment aside to teach me a lesson for my "nasty little comment" about their "stinking" online fee.
The problem now is, it is going to cost me this late charge plus it will cost me money to cancel that check to write another one, or if I wait to see if it shows up they will assess another late charge. If I write another check and the first one shows up without my cancelling it then I will have bouncing checks and bouncing check fees. I am left with not options.
I have NEVER made a late mortgage payment in the 30 years that I have been a homeowner. I try to call the customer service.....what a joke!! The woman can't understand me and I can't understand her. Nothing was accomplished after which she smuggly says, "We did not receive payment for the month of November and you will owe the late fee....is there anything else i can help you with?""
Is there some way to complain in such a way that something is actually done about issues like this??
Product or Service Mentioned: Cenlar Mortgage.
Monetary Loss: $61.