Dallas, Texas
9 comments

Cenlar has started a new way to ripoff its customers that had no say in even being their customer. They have started charging a transaction fee for early payments and on payments from 0 to 5 days past due date of $2.00.

Payments from 6 to 10 days past due date are charged $7.50. Cenlar took over my loan when Taylor, Bean, Whitaker went under. Now they are charging me every month for the privilege of them servicing my loan.

I think this is B.S.. I never chose to bo business with this company to begin with.

Product or Service Mentioned: Cenlar Loan.

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Anonymous
#380954

I too was upset about the new tranaction fee. I will be mailing my payment from now on.

I understand that mailing a payment cost the company more money. I suggest everyone start mailing their mortgage payment and let Cenlar eat the cost.

Anonymous
#380281

I've just begun paying my mortage, just bought the home in October. Seems these silly people want to charge me a "transaction fee" simply for making a payment, online, ahead of time. I a NOT happy about this.

Mary
#375018

I agree with "So Angry"! I hate this company so much!!!

I also tried to get a loan modification because I was out of work for more than a year and only working a part time job/temping. I was still making my mortgage payments on time or at least by the 15th as well , so to not get charged a late fee. Then, when I went online today to pay my mortgage, I saw this $12.00 transaction fee they all of a sudden have started charging for paying your mortgage past a certain number of days!!! WTF?!?!

Just like you, I was thinking they never sent anything stating that they were doing this!! I too didn't have this company when I got my mortgage...Now we're all stuck with them!!!

Anonymous
#374752

Just had a $12 fee attached to my payment. What a joke!

Funny how we are being charged after they start mailing statements recently. I don't think they can re-write the terms of my mortgage!

Anonymous
#374160

I hate this company!!! I asked for a loan modification becasue i was out of work for 8 months and only working a part time job.

Still making my mortgage payments on time or at least by the 15th as to not get wacked by a late fee. I find that when I go to pay my mortgage this month only to find that I now have been hit with a transaction fee of 12.00. Which by the way I never got anything stating that they were even doing this. I didn't want this company, I didn't have this company when I got my mortgage..

Now I am stuck with them!!!

I have filed a complaint witht he AG in the state of MA. I was so angry!!

Anonymous
#373331

Please tell me how do you know they are charging a fee to pay early? I always pay early and I'll be darned if pay for the privilege.

I did however see the $2 service charge to pay online. That's a rip as well!

Anonymous
#373148

Just noticed the transaction fee when I went to make my payment online. How is it possible that it should cost me MORE to pay through an automated means, than sending in a check manually which requires a ton of manual processing. THIS IS A JOKE!

Anonymous
#373024

Went to pay my MTG tonight and found about the 'transaction fee - or should I say *** fee'. What a bunch of ***!

Now I have to mail a check to avoid their fees - who does this anymore??? Judging from all the complains I see here, looks like I need to refi the *** out of this company.

Anonymous
#371319

It is a *** company with non-americans handling customer support. I will be leaving them as soon as I can get a refi.

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