Product: Cenlar Website Clear all filters (9 of 9 reviews match)
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Cenlar in Denver, Colorado - Impossible to navigate site

1.0
Details
Impossible to navigate site. There was certainly no smooth transition from CitiMortgage to this site
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Review
#1574127 Review #1574127 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Problems with payment
I registered a month ago. This month when I tried to log in, ibut could not get in. I got an error message: "Have you re-registered your account yet? If this is your first time logging into our new website, you must re-register your account by clicking the “Register...
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Review
#1283814 Review #1283814 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Poor customer service
Loss
$350
Preferred solution
Let the company propose a solution
1.0
Details
I submitted two complaints and am met with mostly just incompetence from Cenlar as a reply. They seem to always think that when they have a problem, that it's actually the customers fault. I've proved beyond a shadow of doubt that it is they who are at fault and they...
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1 comment
Anonymous
#1476117

Same issues here. I guess since I don't have an account I guess I no longer owe them anything.Try that for a month and see how fast they locate the account. I still may not be able to pay them though, because I probably can't access the account to make a payment.I JUST WANT MY HOUSE PAID.

Review
#1179235 Review #1179235 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
This so-called mortgage company is a complete joke.My loan was sold to them a couple of years ago. They are very backwards in their software and website. They had a basic website that was at least functioning for making online payments until recently and updated with a...
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Review
#1175340 Review #1175340 is a subjective opinion of poster.
Product
Cenlar Website
Cons
  • Poor quality
Reason of review
Bad quality

Cenlar - Horrible website

Cenlar recently changed their website. It's horrible. The old version was awesome. The new website - nightmare. I don't know who designed it but that person had so skills, knowledge or understanding of a customer. Cenlar, please bring the old website back!!!!
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Review
#1168325 Review #1168325 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Bad quality

Cenlar - The new website is horrible

2.1
Details
Please bring the old website back. The new website is horrible, I can't find anything, loan info isn't showing property, a lot of information is missing. Horrible
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Review
#1166605 Review #1166605 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Bad quality
Tried calling Cenlar to speak to someone about why I am having this problem. Nice lady. (FYI: I've already disabled my adblocker, my internet security etc). I believe its because I am overseas and they are blocking foreign IP addresses. The rep on the phone thought...
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1 comment
Anonymous
#1430495

I called too. They said everything was fine and there was no change.

At that time, it did work and I paid that month.

Now, nothing has worked for two days and I don't want to call again. Guess I will get some stamps, checks and envelopes!

Review
#1144748 Review #1144748 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Problems with payment
I found out that they changed websites and I needed to create a new account.They didn't inform me of this, the old link I was using just stopped working. I tried to register, but they said my information couldn't be verified. I tried their "Chat Now" button, but...
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1 comment
Anonymous
#1412895

Do you know what the new website is? I can't find it

Review
#1144110 Review #1144110 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Bad quality
I called in because I'm having difficulty with the new website.I have to recreate my account and answer 5 security questions which is rediculous. I just want to pay my bill!!!!. Your site is the most challenging and inconvenient pain to deal with. Why so many security...
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Review
#1140369 Review #1140369 is a subjective opinion of poster.
Product
Cenlar Website
Reason of review
Bad quality

Contact Cenlar Customer Service

Website:
www.cenlar.com
Mailing Address:
425 Phillips Boulevard
Ewing, New Jersey 08618
United States
Phone:
(609) 883-3900
All Cenlar Contacts

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