My loan was transferred from Taylor Bean to CENLAR. I was nearly done with a mortgage modification.
Now, CENLAR says "start over" - and it has taken 3 weeks and I still don't know if they have my forms. Their numbers are always busy, the email just auto-replies, and Mr. Brown (Pres) and Ms. Bader (VP Loans) don't seem to care.
So, when they lose $50k on my mortgage, I suppose their investors will ask why.
Their customer service is terrible, and they bit off way more than they could chew taking on Taylor Bean. For now, they are all quiet.
Product or Service Mentioned: Cenlar Customer Care.