We are trying to refinance our mortgage that CENLAR acquired from Taylor, Bean & Whitaker into the Housing Affordability Refinance Program (HARP), but CENLAR is utterly useless.
CENLAR told us that we were viable to have our loan refinanced and told us to contact one of two banks they are working with on HARP refinancing. The first bank won't write a loan for the state where our home is, and the second bank tells us that our loan is not on CENLAR's list of approved loans for refinancing.
I have spent three weeks, 40 hours and 65 phone calls to CENLAR and the bank trying to get an explanation but to no avail.
Product or Service Mentioned: Cenlar Loan.