I had an insurance claim out for my house where the check was issued to us and Cenlar. Cenlar customer service reps after multiple calls could not get on the same page as to documents owed and what they had received versus not received.
Every time you call their company you get a different answer. This has to be a game they play in order to make interest off the money that insurance companies issue out to home owners. This was a terrible experience with this company.
It has taken them close to 2 months to process paperwork. Talk about disfunctional.